Bangkok Hospital Phuket

Bangkok Hospital Phuket, Phuket, Thailand

Bangkok Hospital Phuket, the largest and most prestigious hospital in Phuket, offers a wide range of treatment, health education and rehabilitation in a multitude of specialties. Having achieved JCI accreditation in 2009, it is able to provide the highest quality of tertiary care in areas such as cardiology, colorectal diseases, gynaecology, neurology, oncology, ophthalmology and orthopaedics.

With more than 80,000 foreign visitors a year, Bangkok Phuket Hospital is a medical tourism hotspot, not only for Thailand but also worldwide. Its healthcare and wellness offerings are also unrivalled throughout Thailand – for more information, enquire now or request a free quote.

Clinic specialty:

IVF
IVF – In vitro fertilisation

Hair Implant
Hair Transplant

Services +

Family accommodation
Free Wi-Fi
Health insurance
Interpreting services
Laundry
Medical records transfer
Medical travel insurance
RPM accessible rooms
Internet consultation Internet
Parking
Pharmacy
Phone in room
Private rooms
Religious facilities
Restaurant
Food precautions
Translation services
TV in room

City: Phuket – Country: Thailand – Founded in 1995 
Accreditation: JCI Accredited, Hospital Accreditation of Thailand, ISO 9001:2008 – Language(s) Spoken: Arabic, Chinese, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Russian, Spanish, Swedish, Thai

Reviews of Bangkok Hospital Phuket

Bangkok Hospital Phuket

3.5

Gynesis Royal

08:10 25 Oct 23

Seems like a reliable place but at 5.5 months pregnant I went to receive a regular check up and it ran me $400. Also, there were tests done in that checkup from blood work. Still have yet to receive any results from the blood work. Also I specifically told the doctor not to tell me the Sex of baby as it’s a surprise & we were doing a gender reveal and she laughs in my face and says “It’s a boy…It’s not a surprise anymore” Ruined my gender reveal for me & my son with 0 sympathy. I never want to go back to this hospital again.

Ksenia Vanvai

07:37 25 Oct 23

Had cholecystectomy done here. Everything went well.Nurses and doctors are very professional, polite, and friendly.The room was good and big. Like the food as well

Lee Soon Guan

06:35 24 Oct 23

Big hospital with modern facilities and equipment. Caters for both local and expatriate community. Attentive and good service. Has all aspects of hospital care.

Nicole Pua

04:52 03 Oct 23

This hospital deserves more than just 3.5 stars! Yes, it might be slightly pricey - but you pay for what you get, and quality is what you get here!My boyfriend had a persistent high fever and we were quickly attended to at A&E. Efficient registration process with nurses checking his vitals and assigning him a bed within 15 mins.After doing some tests for flu and COVID, doctor on duty did all the due diligence checks of the stomach, lungs and other areas, before advising us to stay the night as his fever was really high (39.7°C) and persistent. He didn’t try to hard sell and gave us time to consider, which was great as it didn’t add pressure on us.We were covered by travel insurance so we chose to stay, and the transfer to the ward was quick and comfortable. Nurses were really friendly and the ward room was spacious with amenities in place. The guest/caregiver even had a huge sofa to sleep on.Overall, there were some points where we had to wait or take the initiative to get an update/ check done, but the experience was positive nevertheless! Nurses and doctors were generally really helpful and professional.I don’t usually do reviews, but when I do, the place or service must have left an impression. Kudos to the team at Bangkok Hospital Phuket for a 5-star hospital experience!P.S. on a lighter side note, when I went back to the hospital from the hotel with our luggages, there was even a bellboy escorting me and the luggages up to the ward. I’ve been to great hospitals but this is definitely a first 😂

stephanie kilian

14:08 22 Sep 23

Subject: A Heartfelt Thank You to Nurse Jib for Outstanding ICU Care at Bangkok HospitalWhen our 1-year-old daughter, Abigail, was urgently admitted to the ICU due to recurrent seizures from a high fever, our emotional state was nothing short of frantic and deeply worried. It was in this trying period that we encountered Nurse Jib, whose care and expertise became a source of both medical and emotional support for our family.Nurse Jib went above and beyond the call of duty, consistently providing meticulous and compassionate care for Abigail. Each medical decision she made was done promptly, accurately, and with a level of professionalism that set our minds at ease, even during the most uncertain moments.What sets Nurse Jib apart is not just her medical skills, but also her remarkable ability to empathize with us as anxious parents. She was always there to offer comforting words, to explain procedures and next steps, and to ease our concerns, all without sacrificing the high quality of care provided to our daughter.Nurse Jib, we can't adequately express how grateful we are for your outstanding care and comfort during this critical chapter in our lives. Your work goes beyond mere medical treatment—you've made an indelible impact on our family, and for that, we are eternally thankful.Your exceptional skills and kindness make you an exemplary nurse, and it was an honor to have you as part of our care team during this difficult time.

Erika Mosca

15:51 18 Sep 23

This hospital is a scandal!! I have been there already several times with my daughter, tried 4 different doctors and still they could find a solution, so why are you called a doctor? I thought doctors are supposed to help the patients. Anyway today I went again (this is the last time), after had a 8000bath bill of one week ago for a blood test today they gave me another bill. I went there just to pick up the result from the doctor, they said I had to pay because instead of speaking 10 minutes with her I stayed inside the room 40 minutes! Well I am sorry I am trying to figure out what's wrong with my daughter, and btw the doctor has no clue，she told me to follow my way. For sure better than hers. But if this is ridiculous what happened next was a real scandal. Following the suggestion of this genius pediatrician I went next door to have a check for myself, I waited one hour and 15 minutes there to see a doctor that told me "I don't know, you go to another department", and guess what? They presented a bill to pay! A real scandal! Do I have to pay for a doctor that doesnt know? No check, no questions, nothing! Of course I didn't. I suggest to everybody thinking to go to Bangkok Hospital don't go, in case you are there and they ask you to pay for something you didn't do or have REFUSE, you are in the right! When we paid the bill for my daughter they first didn't show the details, when my husband asked the cashier was very annoyed to print and show, sorry is your job and yes we want to see what we are paying for!

Madison O'Shields

07:18 24 Aug 23

I received treatment here for a dog bite while visiting Phuket. Their emergency care & all follow up appointments were great, high quality care, doctors were very competent and spoke good English. Very clean efficient hospital too and not crowded. Prices were fair and transparent.

denisa rafalowski

09:30 09 Jun 23

I have been coming here for over 10 years when I’m living in Phuket. I have always been treated well and highly recommend all the doctors. I have never encountered rushed service or rudeness. That said some visitors are pushy and very rude. The Thai will simply ignore you if you think your yelling and unsmiling face is acceptable behavior. As to prices this is a semi private hospital in that it is public but with a higher rate for facilities and a more posh look. If you do not have insurance either foreign or local the rates are higher than most other hospitals. But anyone can go to the local cheaper hospitals and most specialty doctors rotate there as well. So complains about price are really your fault as options in Phuket are many. The reason for the 4 star is there is limited food and they need to figure that out as a long appointment day can leave you hungry. Note there is a que to pay at end of each appointment and it can be a long wait. Bring a book and a banana = end of issue. They have free bottled water. I love their longevity center and always buy their custom vitamins made especially for each person. Pretty stellar.

Jade Rule

10:54 23 May 23

Clean and professional. Best hospital I have ever been in, rooms were massive for surgery and large menu to order in house food for decent price. Bedside manners of staff were great and felt very safe and cared for.

Joy SERRIE

16:49 21 Feb 23

In this private hospital in Phuket, you are a client, a customer, not a patient.But I highly recommand you to come here if any health pbTranslator in every languages, spacious and luxury room, doctors highly qualified, food course really nice and menu a la carte., many services, many specialities, a supermarket inside...There is also one person in charge of you when you arrive for emergency who transports you everywhere you need to go to pass exam.

Fab

03:12 05 May 22

Good pediatrician. Staff very gentle.Account department make some mistake with my insurance after couple of days stay at the hospital. So to check out we had to wait more than 4 hours 😩.Canteen with good food 😋

Carmela Fleury Fougstedt

08:33 01 May 22

Called on a Sunday to make an appointment with ENT doctor for later on in week- got appointment right away for that afternoon. I was in and out with medicine in hand in under 50 mins. The doctor was very kind and knowledgeable.All the staff members were very friendly and efficient. What a great experience overall.Don’t want to come back - but happy to if I have to. 😉

John S

05:04 12 Mar 22

The nurses specially at the orthopedic unit have a bad attitude. They don’t like getting asked any questions and will frown at you and raise their voice when you ask anything, they will also tell you to just wait, this is in spite of not being busy that morning and having only 3 patients.The support staff which are probably the lowest paid staff at the hospital, are the ones that are helpful, friendly, and service oriented.The quality of the service has really gone downhill in the past 5 years, and now you just see bad attitude prevalent among nurses and staff.This is a private hospital and they charge a lot of money relative to other hospitals in Asia, so you would expect good service, but you’re not likely to get that.I hope that they make significant improvements in the management of this hospital.

Paul _Phuket

09:34 02 Mar 22

Although I’m very glad there is a Bangkok Hospital in Phuket, it’s approach to customer service is shocking.I’ve used this hospital numerous times over the years, many clinics, physicians and staff are excellent But it’s extremely inconsistent with many staff having strange ego/attitudes.If you don’t any any issues you’ll likely to have a good experience. When something’s not as you expect the challenge starts and forget trying to locate the customer services department as it doesn’t seem to exist!If this hospital could be run by Mission hospital’s management it would be a winner. Meanwhile due there being very limited competition it remains the best hospital in Phuket.

Brian CLUER

03:23 02 Mar 22

My wife and I - and our son and grandson as well - have been using the Bangkok Hospital in Phuket for over 15 years. We have our annual medical check ups there, and it’s all done most professionally.The medical staff - doctors and nurses and administration people - are excellent. Caring and concerned about their patients.They have, over the years, picked up problems we had which the doctors in our home country have missed. It’s NOT a “third world” operation, and frankly I trust them more than the medics in North America.Sometimes the English is a bit of a struggle, but all the reports and assessments and medical advice is written in plain and good English, so one need not worry about that.There is also a most helpful and efficient English “facilitator”, one James Cawood, who is ever-.present in the unlikely event of language problems.All in all a fine Establishment, and we trust them completely.

Jonas Ringbom

01:41 26 Feb 22

Very good help for foreigners! Staff and doctors are really professional, first class help!

Suz H

03:19 22 Feb 22

I have travelled here from Australia twice for dental and cosmetic procedures. I cannot speak highly enough of the quality or care, the cleanliness of the hospital and it's facilities or the overall service I received. Keep in mind that during covid, processes will be different and allow for potential staff shortages. Be patient and kind.

Nidhi Jha

11:00 01 Feb 22

Big hotel like hospital but service is soo sooo slow. for 10mints procedure it took about 2hours and 1 hour additionally for bill payment.Whats the point of being private hospital and charging 5 times if its still slow?

cav calvin

17:53 28 Jan 22

It’s pricey but the best amazing nurses they safed my life here

Simon S

07:55 20 Jan 22

Friendly, professional nurses and doctors, but the administration, cashiers are a nightmare. Wasted many, many hours sitting around.

Miroslav Stankovic

03:48 12 Jan 22

It has been long 3 hours in the hospital only to see physician and to do pcr test? And there were only two of us in waiting room? Terrible organisation if you are patient! Politeness is zero at the unit for covid tests

Stuart

09:43 26 Nov 21

I see there is alot of negative reviews for this hospital.Please remember this is a private hospital where you are treated extremly quickly unlike long lengthy less costly waits at government hospitals.My suggestion would be to use government hospitals for minor illnesses and you will find your final bill cheaper.But for serious ailments would you really want to be faced with a lengthy wait to be seen and treated.No of course not, so i am afraid you will pay more for that luxury as well as having clean, comfortable surroundings.So today i just got discharged from Bangkok hospital after spending 4 days and 3 nights having undergone Anterior Cervical Disc Fusion on 3 levels.You can google ACDF if your interested.This is not a cheap procedure anywhere in the world and even more so at any private hospital.I had no insurance for complicated reasons that i will not bore you with, but not due to other ill health problems either.Therefore i knew i would be financing this treatment from my savings.However having presented myself with almost unbearable, severe pain in my left shoulder blade, left arm, left hand and fingers i proceeded to diagnostic tests where it was clear that my cervical spine on 3 levels was compressing 3 seperate nerves causeing the severe unbearable pain.Surgery was required with no real other choices other than to fly to Bangkok as this hospital is the only hospital on Phuket that has the specialised equipment to carry out the operation with the most minimal incision and mimimal invasive replacement of cervical disc implants and titanium screws to be fused to my spine bone.I would Just like to say that not only did Bangkok hospital offer me a reasonable inclusive package price for what i already knew was an expensive procedure, but from presenting in severe pain, explaining that i had no insurance and being offered the all inclusive price (which i accepted) to undergoing the much needed operation it took only 6 days.Please tell me in how many other countries i would of been processed so quickly?As i final note i really would like to thank Bangkok hospital and all the nurses that took such fantastic care of me during my first ever surgery that was indeed very scary for me but was lessened because of the professional care i recieved.With an especially big thankyou to my specialist spine consultant and surgeon doctor Treenarong Narote who from the 1st day i saw him to the day i got discharged was the most kind, helpful, professional, friendly doctor anyone could ever hope to meet.I am almost pain free now and can only say positive things about my experience at this hospital and with all the staff that work here.Thankyou so much.Stuart Childs, room 703, UK citizen.

K W

07:53 23 Nov 21

Incompetent. Don't go unless you have to. Hospital is filled with doctors who are honestly 3rd tiered. Their level of English is patheti, that is not what you want when confronting your heath. They want to have international business but they have to learn that they have to be capable and communicative.Been to Bumrungrad in Bangkok, they are competent. Not this hospital. Especially imaging. Only go if you have to and even then get a 2nd opinion.

Rene Hartner

09:00 05 Nov 21

Extremely overpriced compared to hospitals in the western world. They will charge you 5 to 10 times the price that you’re paying in your own country and it is incredibly difficult to deal with a staff in this facility

recs dj

05:29 01 Oct 21

Extremely slow service. A 5 minute procedure will follow up by a 1hr wait at the cashier.Average overcharge on medicine is 5x-10x times. Simple bandage application will cost $100 (+ waiting time before and after procedure). Good doctors but terrible services.

Halima Raja

02:36 02 Sep 21

I came here with my husband at 7:30 in the morning there were no patients at all. We waited to just see a doctor for 2 hours. Extremely rude DR. Wanted to take unnecessary tests just to rip us off. Wouldn’t recommend. Also no treatment plan was given. No patient care of hospitality! Worse experience!

adrien Detti

09:13 30 Jul 21

Had a motorbike accident and used to visit the emergency & surgery department.I am completely speechless, they treated me with care and kindness. I had to visit the hospital to clean the wounds every 3 day. Every time they remember me, treated me very well.Good job

Rory Lalor

18:16 29 Jul 21

Greedy -Look out for:Unnecessary overnight stays (25k+).Unnecessary medicines at inflated price.Repeated and unnecessary height, weight, blood pressure checks disguised on your bill.The neat little brown paper medicine bags disguised on the bill.Different prices whether you or insurance pay (for insurance they bump it up).Different prices for Thais and foreigners.Being asked to leave items like phone etc as surety.Being asked to explain your problem while in waiting room surrounded by people.Sometimes you can see police "standing by" downstairs.There's a handful of nice staff here unfortunately overshadowed by the system.In your country a hospital may be seen as a place of sanctuary that exists to help. Get that out of your head and question everything.It gets the job done in an immoral kind of way.

D C

07:58 05 Jul 21

Very depends on practitioner, as with any hospital. I got here with nose-throat issues. First visit was routed to infection clinic, got some prescribed medicine, 2 weeks, almost no results. Visited same hospital but another doctor, payed more attention to my issue, different set of meds, 1 week and I already feel awesome, all symptoms are gone!

I P

14:15 22 May 21

Visited here 13th May 2021 for bad ear infection.Reception staff friendly and helpful, I mentioned I had travel insurance and was later met in the ENT department by the insurance liaison officer Constantine, who was amazing. He explained and sorted everything.ENT nursing staff good and friendly. The doctor who treated me was amazing. Carried out minor op under local anesthetic to remove infected tissue, as ear canal had sealed. Ear washed out and packed and medications prescribed all within 1/2 hour of arriving. Overall amazing service from friendly and helpful staff.Now here's why they don't get 5 stars, the pharmacy and price of antibiotics. Charging me just under 2000 baht for antibiotics, which I refused to buy and later bought at Supercheap pharmacy for 210 baht. They had no problem removing this medication from the bill and even gave me a printed label with medication details/instructions so that I could go to local pharmacy.I would advise you check the bill for cost of medications and if not happy ask them to remove them before you pay.On the whole a great experience. Have a followup appointment so will see if good care continues.

Gabriel Wanner

10:24 07 Apr 21

The Hospital is Clean Morden the nurse making a Great job. Food is not really tasty almost cold until served. Hospital is not able to deliver food suited to your diet. Doctors try to sell you a lot of un needed treatments .Medical charges is 20 times higher then the price you pay in pharmacy.Hopefully i do not need to go there anymore.

John Murphy

15:43 11 Mar 21

Absolutely awful service. I arrived around 8pm at the emergency department and was met with a frown from the nurse when I told her my insurance was international. The nurses seemed reluctant to want to accommodate my needs.It transpired that the insurance dept was due to close at 8pm (so I was informed) and they didn't really want to deal with my 'EMERGENCy'. Call yourself an emergency department as well as an international hospital?!!!!! Your service is diabolical.I will add that the dr was extremely nice and professional, it's a shame the other staff were not so helpful.Luckily, my injury wasn't life threatening. I didn't go back for the follow-up appointment due to the poor service. Instead I went elsewhere. I will also be informing my INTERNATIONAL INSURANCE CIGNA (one of the best) of this poor treatment and recommend they remove Bangkok Hospital Phuket from their list.

DS Mc

05:18 23 Jul 20

DO NOT BUY YOUR MEDICINE FROM THE HOSPITAL PHARMACY. Overall my treatment by the hospital was good but you would expect that as I am a paying patient. However when we went to the pharmacy to collect my prescription I was shocked to see the prices. I was absolutely disgusted that even a private hospital would RIP off their patients so much. I took my prescription to a local pharmacy and paid just under 1300 baht for the exact same medicine. The hospital had wanted over 5000 baht. That's 400% more. DO NOT GET RIPPED OFF. DO JOT USE THE HOSPITAL PHARMACY. I can understand a private sector company adding a bit of a mark up as they are a business but 400% is just daylight robbery. You should be ashamed of ourselves as their is absolutely no justification for ripping off your patients to this extent.

Aliette 1 Metivier

10:46 12 Mar 20

Très très bonne hôpital. Médecin infirmièresPersonnel au top de la gentillesse. Hôpital très haut niveau. 2 fois hospitalisée 1 semaine a chaque fois pour raisons graves. Super prise en charge. Suivi régulier contrôles Dans la journée avec les médecins concernéOu trouve t'on cela ?Interprète Française tout aussi gentille.Merci

Jordan abbe

03:54 30 Oct 19

Bonjour, C est un bon hôpital un très bonne accueil je suis passer rapidement on ma diagnostiqué une otite le seul médicament plus consultation de 1 minute 60 euros c est pour cela que j ai enlevé une étoile et surtout aller toujours sur internet avant de prendre un médicament qu il vous donne les gouttes qu il mon donne etait pas pour une otite.

David DORÉE

09:00 16 Mar 19

Hôpital de voleurs et aucune amphatie pour leurs clients.Notre famille à dépensé + de 1million de baht, entre mon père pour ses dents et suivi cardiaque car pesmeaker... Service pas capable de donner la bonne ordonnance...Suivi gynécologue pour ma femme diagnostic du médecin après des douleurs à l'abdomen. Grand prématuré payé 1.5m de baht... Nous n'avions pas la somme nous avons couru au vashirat seul autre hôpital à Phuket pouvant gérer les prématurés....diagnostic simple douleurs passagère....Aujourd'hui mon fils de 20mois ce fait opérer dun des yeux 40000bahts..nous voyons une Complication après l'opération... Contre visite PAYANTE et finalement le médecin ne reconnaît pas son tord et nous accuse de ne pas avoir iimmobiliser notre enfant de 20 mois.......HÔPITAL À EVITER COMME LA PESTE !!!! CHER ET LE SERVICE N'EST PAS DU TOUT EN ADEQUATION AVEC LE PRIX...IMCOMPTENCE DE BEAUCOUP DINTERVENANT !!! seul service correct le dentiste......

Myla Adamsha

04:41 14 Mar 18

Nous y sommes allés vers 1h du matin pour notre petit de 2 ans, nous avons été pris en charge tres rapidement par un infirmier, ensuite nous avons attendu 30 min le pédiatre, une femme, qui nous a donné un diagnostic rapide et une ordonnance, la pharmacie est sur place, nous avons payé tout compris env 1800 bath.

Mickael

13:59 18 Jan 18

J’ai ete pris de maux de ventre et de vomissements, j’ai essayé de me soigner avec des médicaments que j avais ramener avec moi, mais ça ne passe pas je suis allé au Bangkok Hospital Phuket, j’ai été pris tout de suite et je suis très content d’y être aller..L hôpital, les soins sont top, l équipe bien traitant Alors n’ayez pas peur, ils sont au top.

Éric Langelier

06:07 12 Feb 16

Je suis allé à cet hôpital suite à une otite. Je devais rencontrer un spécialiste (un ORL). L'accueil à été très rapide et efficace. Ils m'ont accompagné tout au long de ma visite qui a duré environ 1 heure : dans cette periode j'ai eu le temps de voir le médecin spécialiste, faire quelques tests et recevoir mes médicaments.L'hôpital est très propre et moderne. Le personnel parle bien anglais.Rien à dire de négatif.

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