Bangkok Hospital Phuket, Phuket, Thailand
Bangkok Hospital Phuket, the largest and most prestigious hospital in Phuket, offers a wide range of treatment, health education and rehabilitation in a multitude of specialties. Having achieved JCI accreditation in 2009, it is able to provide the highest quality of tertiary care in areas such as cardiology, colorectal diseases, gynaecology, neurology, oncology, ophthalmology and orthopaedics.
.With more than 80,000 foreign visitors a year, Bangkok Phuket Hospital is a medical tourism hotspot, not only for Thailand but also worldwide. Its healthcare and wellness offerings are also unrivalled throughout Thailand – for more information, enquire now or request a free quote.
Clinic specialty:
IVF
IVF – In vitro fertilisation
Hair Implant
Hair Transplant
Services +
Family accommodation
Free Wi-Fi
Health insurance
Interpreting services
Laundry
Medical records transfer
Medical travel insurance
RPM accessible rooms
Internet consultation Internet
Parking
Pharmacy
Phone in room
Private rooms
Religious facilities
Restaurant
Food precautions
Translation services
TV in room
City: Phuket – Country: Thailand – Founded in 1995
Accreditation: JCI Accredited, Hospital Accreditation of Thailand, ISO 9001:2008 – Language(s) Spoken: Arabic, Chinese, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Russian, Spanish, Swedish, Thai
Reviews of Bangkok Hospital Phuket
Fab
03:12 05 May 22
Good pediatrician. Staff very gentle.Account department make some mistake with my insurance after couple of days stay at the hospital. So to check out we had to wait more than 4 hours 😩.Canteen with good food 😋
Carmela Fleury Fougstedt
08:33 01 May 22
Called on a Sunday to make an appointment with ENT doctor for later on in week- got appointment right away for that afternoon. I was in and out with medicine in hand in under 50 mins. The doctor was very kind and knowledgeable.All the staff members were very friendly and efficient. What a great experience overall.Don’t want to come back - but happy to if I have to. 😉
John S
05:04 12 Mar 22
The nurses specially at the orthopedic unit have a bad attitude. They don’t like getting asked any questions and will frown at you and raise their voice when you ask anything, they will also tell you to just wait, this is in spite of not being busy that morning and having only 3 patients.The support staff which are probably the lowest paid staff at the hospital, are the ones that are helpful, friendly, and service oriented.The quality of the service has really gone downhill in the past 5 years, and now you just see bad attitude prevalent among nurses and staff.This is a private hospital and they charge a lot of money relative to other hospitals in Asia, so you would expect good service, but you’re not likely to get that.I hope that they make significant improvements in the management of this hospital.
Paul _Phuket
09:34 02 Mar 22
Although I’m very glad there is a Bangkok Hospital in Phuket, it’s approach to customer service is shocking.I’ve used this hospital numerous times over the years, many clinics, physicians and staff are excellent But it’s extremely inconsistent with many staff having strange ego/attitudes.If you don’t any any issues you’ll likely to have a good experience. When something’s not as you expect the challenge starts and forget trying to locate the customer services department as it doesn’t seem to exist!If this hospital could be run by Mission hospital’s management it would be a winner. Meanwhile due there being very limited competition it remains the best hospital in Phuket.
Brian CLUER
03:23 02 Mar 22
My wife and I - and our son and grandson as well - have been using the Bangkok Hospital in Phuket for over 15 years. We have our annual medical check ups there, and it’s all done most professionally.The medical staff - doctors and nurses and administration people - are excellent. Caring and concerned about their patients.They have, over the years, picked up problems we had which the doctors in our home country have missed. It’s NOT a “third world” operation, and frankly I trust them more than the medics in North America.Sometimes the English is a bit of a struggle, but all the reports and assessments and medical advice is written in plain and good English, so one need not worry about that.There is also a most helpful and efficient English “facilitator”, one James Cawood, who is ever-.present in the unlikely event of language problems.All in all a fine Establishment, and we trust them completely.
Jonas Ringbom
01:41 26 Feb 22
Very good help for foreigners! Staff and doctors are really professional, first class help!
Suz H
03:19 22 Feb 22
I have travelled here from Australia twice for dental and cosmetic procedures. I cannot speak highly enough of the quality or care, the cleanliness of the hospital and it's facilities or the overall service I received. Keep in mind that during covid, processes will be different and allow for potential staff shortages. Be patient and kind.
Nidhi Jha
11:00 01 Feb 22
Big hotel like hospital but service is soo sooo slow. for 10mints procedure it took about 2hours and 1 hour additionally for bill payment.Whats the point of being private hospital and charging 5 times if its still slow?
Simon S
07:55 20 Jan 22
Friendly, professional nurses and doctors, but the administration, cashiers are a nightmare. Wasted many, many hours sitting around.
Miroslav Stankovic
03:48 12 Jan 22
It has been long 3 hours in the hospital only to see physician and to do pcr test? And there were only two of us in waiting room? Terrible organisation if you are patient! Politeness is zero at the unit for covid tests
Stuart
09:43 26 Nov 21
I see there is alot of negative reviews for this hospital.Please remember this is a private hospital where you are treated extremly quickly unlike long lengthy less costly waits at government hospitals.My suggestion would be to use government hospitals for minor illnesses and you will find your final bill cheaper.But for serious ailments would you really want to be faced with a lengthy wait to be seen and treated.No of course not, so i am afraid you will pay more for that luxury as well as having clean, comfortable surroundings.So today i just got discharged from Bangkok hospital after spending 4 days and 3 nights having undergone Anterior Cervical Disc Fusion on 3 levels.You can google ACDF if your interested.This is not a cheap procedure anywhere in the world and even more so at any private hospital.I had no insurance for complicated reasons that i will not bore you with, but not due to other ill health problems either.Therefore i knew i would be financing this treatment from my savings.However having presented myself with almost unbearable, severe pain in my left shoulder blade, left arm, left hand and fingers i proceeded to diagnostic tests where it was clear that my cervical spine on 3 levels was compressing 3 seperate nerves causeing the severe unbearable pain.Surgery was required with no real other choices other than to fly to Bangkok as this hospital is the only hospital on Phuket that has the specialised equipment to carry out the operation with the most minimal incision and mimimal invasive replacement of cervical disc implants and titanium screws to be fused to my spine bone.I would Just like to say that not only did Bangkok hospital offer me a reasonable inclusive package price for what i already knew was an expensive procedure, but from presenting in severe pain, explaining that i had no insurance and being offered the all inclusive price (which i accepted) to undergoing the much needed operation it took only 6 days.Please tell me in how many other countries i would of been processed so quickly?As i final note i really would like to thank Bangkok hospital and all the nurses that took such fantastic care of me during my first ever surgery that was indeed very scary for me but was lessened because of the professional care i recieved.With an especially big thankyou to my specialist spine consultant and surgeon doctor Treenarong Narote who from the 1st day i saw him to the day i got discharged was the most kind, helpful, professional, friendly doctor anyone could ever hope to meet.I am almost pain free now and can only say positive things about my experience at this hospital and with all the staff that work here.Thankyou so much.Stuart Childs, room 703, UK citizen.
K W
07:53 23 Nov 21
Incompetent. Don't go unless you have to. Hospital is filled with doctors who are honestly 3rd tiered. Their level of English is patheti, that is not what you want when confronting your heath. They want to have international business but they have to learn that they have to be capable and communicative.Been to Bumrungrad in Bangkok, they are competent. Not this hospital. Especially imaging. Only go if you have to and even then get a 2nd opinion.
Rene Hartner
09:00 05 Nov 21
Extremely overpriced compared to hospitals in the western world. They will charge you 5 to 10 times the price that you’re paying in your own country and it is incredibly difficult to deal with a staff in this facility
recs dj
05:29 01 Oct 21
Extremely slow service. A 5 minute procedure will follow up by a 1hr wait at the cashier.Average overcharge on medicine is 5x-10x times. Simple bandage application will cost $100 (+ waiting time before and after procedure). Good doctors but terrible services.
Halima Raja
02:36 02 Sep 21
I came here with my husband at 7:30 in the morning there were no patients at all. We waited to just see a doctor for 2 hours. Extremely rude DR. Wanted to take unnecessary tests just to rip us off. Wouldn’t recommend. Also no treatment plan was given. No patient care of hospitality! Worse experience!
adrien Detti
09:13 30 Jul 21
Had a motorbike accident and used to visit the emergency & surgery department.I am completely speechless, they treated me with care and kindness. I had to visit the hospital to clean the wounds every 3 day. Every time they remember me, treated me very well.Good job
Rory Lalor
18:16 29 Jul 21
Greedy -Look out for:Unnecessary overnight stays (25k+).Unnecessary medicines at inflated price.Repeated and unnecessary height, weight, blood pressure checks disguised on your bill.The neat little brown paper medicine bags disguised on the bill.Different prices whether you or insurance pay (for insurance they bump it up).Different prices for Thais and foreigners.Being asked to leave items like phone etc as surety.Being asked to explain your problem while in waiting room surrounded by people.Sometimes you can see police "standing by" downstairs.There's a handful of nice staff here unfortunately overshadowed by the system.In your country a hospital may be seen as a place of sanctuary that exists to help. Get that out of your head and question everything.It gets the job done in an immoral kind of way.
D C
07:58 05 Jul 21
Very depends on practitioner, as with any hospital. I got here with nose-throat issues. First visit was routed to infection clinic, got some prescribed medicine, 2 weeks, almost no results. Visited same hospital but another doctor, payed more attention to my issue, different set of meds, 1 week and I already feel awesome, all symptoms are gone!
I P
14:15 22 May 21
Visited here 13th May 2021 for bad ear infection.Reception staff friendly and helpful, I mentioned I had travel insurance and was later met in the ENT department by the insurance liaison officer Constantine, who was amazing. He explained and sorted everything.ENT nursing staff good and friendly. The doctor who treated me was amazing. Carried out minor op under local anesthetic to remove infected tissue, as ear canal had sealed. Ear washed out and packed and medications prescribed all within 1/2 hour of arriving. Overall amazing service from friendly and helpful staff.Now here's why they don't get 5 stars, the pharmacy and price of antibiotics. Charging me just under 2000 baht for antibiotics, which I refused to buy and later bought at Supercheap pharmacy for 210 baht. They had no problem removing this medication from the bill and even gave me a printed label with medication details/instructions so that I could go to local pharmacy.I would advise you check the bill for cost of medications and if not happy ask them to remove them before you pay.On the whole a great experience. Have a followup appointment so will see if good care continues.
Gabriel Wanner
10:24 07 Apr 21
The Hospital is Clean Morden the nurse making a Great job. Food is not really tasty almost cold until served. Hospital is not able to deliver food suited to your diet. Doctors try to sell you a lot of un needed treatments .Medical charges is 20 times higher then the price you pay in pharmacy.Hopefully i do not need to go there anymore.
John Murphy
15:43 11 Mar 21
Absolutely awful service. I arrived around 8pm at the emergency department and was met with a frown from the nurse when I told her my insurance was international. The nurses seemed reluctant to want to accommodate my needs.It transpired that the insurance dept was due to close at 8pm (so I was informed) and they didn't really want to deal with my 'EMERGENCy'. Call yourself an emergency department as well as an international hospital?!!!!! Your service is diabolical.I will add that the dr was extremely nice and professional, it's a shame the other staff were not so helpful.Luckily, my injury wasn't life threatening. I didn't go back for the follow-up appointment due to the poor service. Instead I went elsewhere. I will also be informing my INTERNATIONAL INSURANCE CIGNA (one of the best) of this poor treatment and recommend they remove Bangkok Hospital Phuket from their list.
DS Mc
05:18 23 Jul 20
DO NOT BUY YOUR MEDICINE FROM THE HOSPITAL PHARMACY. Overall my treatment by the hospital was good but you would expect that as I am a paying patient. However when we went to the pharmacy to collect my prescription I was shocked to see the prices. I was absolutely disgusted that even a private hospital would RIP off their patients so much. I took my prescription to a local pharmacy and paid just under 1300 baht for the exact same medicine. The hospital had wanted over 5000 baht. That's 400% more. DO NOT GET RIPPED OFF. DO JOT USE THE HOSPITAL PHARMACY. I can understand a private sector company adding a bit of a mark up as they are a business but 400% is just daylight robbery. You should be ashamed of ourselves as their is absolutely no justification for ripping off your patients to this extent.
Aliette 1 Metivier
10:46 12 Mar 20
Très très bonne hôpital. Médecin infirmièresPersonnel au top de la gentillesse. Hôpital très haut niveau. 2 fois hospitalisée 1 semaine a chaque fois pour raisons graves. Super prise en charge. Suivi régulier contrôles Dans la journée avec les médecins concernéOu trouve t'on cela ?Interprète Française tout aussi gentille.Merci
Jordan abbe
03:54 30 Oct 19
Bonjour, C est un bon hôpital un très bonne accueil je suis passer rapidement on ma diagnostiqué une otite le seul médicament plus consultation de 1 minute 60 euros c est pour cela que j ai enlevé une étoile et surtout aller toujours sur internet avant de prendre un médicament qu il vous donne les gouttes qu il mon donne etait pas pour une otite.
David DORÉE
09:00 16 Mar 19
Hôpital de voleurs et aucune amphatie pour leurs clients.Notre famille à dépensé + de 1million de baht, entre mon père pour ses dents et suivi cardiaque car pesmeaker... Service pas capable de donner la bonne ordonnance...Suivi gynécologue pour ma femme diagnostic du médecin après des douleurs à l'abdomen. Grand prématuré payé 1.5m de baht... Nous n'avions pas la somme nous avons couru au vashirat seul autre hôpital à Phuket pouvant gérer les prématurés....diagnostic simple douleurs passagère....Aujourd'hui mon fils de 20mois ce fait opérer dun des yeux 40000bahts..nous voyons une Complication après l'opération... Contre visite PAYANTE et finalement le médecin ne reconnaît pas son tord et nous accuse de ne pas avoir iimmobiliser notre enfant de 20 mois.......HÔPITAL À EVITER COMME LA PESTE !!!! CHER ET LE SERVICE N'EST PAS DU TOUT EN ADEQUATION AVEC LE PRIX...IMCOMPTENCE DE BEAUCOUP DINTERVENANT !!! seul service correct le dentiste......
Myla Adamsha
04:41 14 Mar 18
Nous y sommes allés vers 1h du matin pour notre petit de 2 ans, nous avons été pris en charge tres rapidement par un infirmier, ensuite nous avons attendu 30 min le pédiatre, une femme, qui nous a donné un diagnostic rapide et une ordonnance, la pharmacie est sur place, nous avons payé tout compris env 1800 bath.
Mickael
13:59 18 Jan 18
J’ai ete pris de maux de ventre et de vomissements, j’ai essayé de me soigner avec des médicaments que j avais ramener avec moi, mais ça ne passe pas je suis allé au Bangkok Hospital Phuket, j’ai été pris tout de suite et je suis très content d’y être aller..L hôpital, les soins sont top, l équipe bien traitant Alors n’ayez pas peur, ils sont au top.
Éric Langelier
06:07 12 Feb 16
Je suis allé à cet hôpital suite à une otite. Je devais rencontrer un spécialiste (un ORL). L'accueil à été très rapide et efficace. Ils m'ont accompagné tout au long de ma visite qui a duré environ 1 heure : dans cette periode j'ai eu le temps de voir le médecin spécialiste, faire quelques tests et recevoir mes médicaments.L'hôpital est très propre et moderne. Le personnel parle bien anglais.Rien à dire de négatif.
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