Cleveland Clinic Abu Dhabi, Abu Dhabi, United Arab Emirates
The Cleveland Clinic is a unique and unparalleled extension of the US-based Cleveland Clinic model of care, specifically designed to meet a range of complex and critical care needs unique to the Abu Dhabi population. The Cleveland Clinic Abu Dhabi has five centres of excellence in the following institutes: Heart & Vascular, Neurological, Digestive, Eye & Respiratory and Critical Care. Other institutes include surgical subspecialties, medical subspecialties, emergency medicine, anaesthesiology, pathology and laboratory medicine, imaging, and quality and patient safety.
The clinic has 55 medical and surgical specialists and features state-of-the-art equipment and world-class service standards. The hospital has 364 beds, spread over five clinical floors, three diagnostic and treatment levels and 13 floors of intensive care and acute inpatient units.
Clinic specialty:
Dental care
Bone grafting
Bridge dentistry
Dental checkup
Dental crown
Dental implant
Dental consultation
Dental Inlays / Onlays
Treatment Root canal treatment
Root planing
Sinus transplantation
Dental cleaning
Dental whitening
Dental extraction
Dental filling
Dental veneer
Wisdom teeth extraction
Plastic surgery
Brachioplasty
Body lift
Brazilian lift
Breast implants
Breast lift
Breast reconstruction
Breast reduction
Brow lift
Buttock implants
Skin fillers
Cervical lift
Facial Facial lift
Liposuction
Gynecomastia
Neck lift
Otoplasty
Plastic surgery consultation
Rhinoplasty
Scar treatment
Thigh lift
Varicose vein treatment
Wrinkle treatment
Abdominoplasty
Services +
Airport transfer
Family accommodation
Free Wi-Fi
Interpreting services
Medical records transfer
PRM accessible rooms
Phone in room
Private rooms
Rehabilitation
Religious facilities
Translation services
TV in room
City: Abu Dhabi – Country: United Arab Emirates – Founded in 2015
Accreditation: JCI Accredited – Language(s) spoken: Arabic, English
Reviews of Cleveland Clinic Abu Dhabi
Sara Al Shamsi
14:55 06 Sep 24
I was assisted by Ismail Kavu from the VIP team, and his service was exceptionally professional. He was highly knowledgeable about all the corridors, exits, and shortcuts, making my experience seamless. He even arranged smooth transfers between my appointments. Upon my arrival at the VIP area, I was able to get my medicine from the pharmacy without any hassle. Special thanks to him and his supervisor for their outstanding support.
Ma Christine Hontanosas
13:37 27 Aug 24
the respiratory therapist jennifer she explained to me everything and was accomodating in answering all my questions as well as the nurse for Dr Khaled Saleh Pulmonulogist they are welcoming and even the reception for the RT clinic she edited my name in the system because it was wrongly done before She is a local. Thank you for the warmest accomodation I received for my visit today.
Judy McAlester
09:22 05 Aug 24
Amazing treatment from every person I met today. I have never experienced such excellent medical care from such a professional and genuinely friendly team. Thank you all so much!
José Rosa
12:03 03 Aug 24
Amazing staff! I was on a business trip and had to go to the emergency due to my appendix (and had to go through surgery) and everyone was super helpful and took really good care of me. Thank you all for the amazing service and professionalism.
ruth alexander
11:20 11 Jul 24
I cannot recommend Cleveland clinic more highly! From the helpful nurses to the amazing caring doctors who actually listen, it’s a five star experience.Special kudos to my primary care physician, Dr. Sadaf Brown, who always goes the extra mile doing video and audio calls to discuss test results and medications. Thank you so much!
Letera Asfaw
13:12 01 Jul 24
Cleveland Clinic Abu Dhabi is providing exceptional care for my mother during her two-month stay. The entire staff, from the surgeons and nurses to the security and housekeeping personnel, were incredibly professional and compassionate. Their dedication to my mother's comfort and well-being, even during her end-of-life journey, was truly touching. We are extremely grateful for the exceptional care they provided.
Aya El Naggar
08:51 19 Jun 24
Cleveland Clinic Abu Dhabi Can't thank you enough for being the reason I can live and breathe normally again... God bless all the doctors and nurses working in this AMAZING place... keep up the Great Work 🤩🤩I will never forget the amazing days and the wonderful service I received in this home like hospital. God bless this forever...
F K
06:49 08 Jun 24
I would like to highlight the clinical expertise and empathy of Chloe from the imaging department. She is an exceptional practitioner who made me feel at ease during my biopsy. It is uncommon to come across a practitioner who has this level of emotional intelligence - it makes the world of a difference. Thank you so much and keep up the amazing work!
Dxb
09:55 06 Jun 24
During my recent visit to Cleveland Clinic, I encountered a mix of experiences. While the doctors provided exceptional care, the nursing staff's service was inconsistent. Some nurses were kind and attentive, while others lacked empathy and professionalism. This inconsistency detracted from an otherwise positive experience.I would like to emphasize the importance of addressing the nurse shortage in the ward at the clinic. It is crucial that this issue be resolved promptly to ensure that all patients receive the high-quality care they deserve. Despite these challenges, I am grateful for the excellent medical treatment provided by the doctors. Cleveland Clinic would greatly benefit from improving the consistency of care across all aspects of patient treatment.
Imad
16:50 31 May 24
Cleveland Clinic Abu Dhabi is a branch of the Cleveland Clinic network in the United States. Located on Al Maryah Island in Abu Dhabi, United Arab Emirates, it was opened in 2015. This multi-specialty hospital offers high-quality medical services across a wide range of specialties.Services and Specialties:* General and Specialized Surgery* Cardiology and CardiovascularMedicine* Gastroenterology* Oncology* Neurology and Neurosurgery* Ophthalmology* Orthopedic Surgery* Respiratory Medicine* Nephrology* Mental HealthThe hospital is equipped with the latest medical technologies and staffed by highly experienced doctors and surgeons. It also offers 24-hour emergency services and features state-of-the-art facilities for treatment and medical care.Cleveland Clinic Abu Dhabi is renowned for its high-quality healthcare services and its commitment to providing a comfortable and safe healing environment for patients.
DontMeowMeBruh
18:26 30 May 24
If I could give zero stars, I would. Horrible management and nurses. They don’t listen nor assist with my dad, their patients. When we call a nurse, one would come then leave to call another and then leave and call another. They don’t listen when we tell them this medicine doesn’t have a positive response on the patient’s body. When we tried to ask the doctor why they would give my dad this medicine, knowing it’s bad, the doctor tried to avoid us. ALL THE NURSES HAVE A BAD ATTITUDE, god forbid you ask the nurses to call someone that speaks your language, they will try to kick you out. I genuinely don’t recommend this hospital for senior citizen.
Z Anka
08:00 08 May 24
Excellent in many frontsI had a surgery in this clinic. Everything is excellent: doctors, nurses, equipment, installations. Despite the trauma of a surgery , the compassionate and professional care I received in this clinic made the experience less challenging . I was at the general surgery inst. under Dr Naveed Ahmed’s care , who’s been a fantastic physician and surgeon . Very compassionate and understanding, besides highly qualified and experienced . Only detail in this clinic :post op consultations are not invoiced as follow ups but full price . I had to insist that a post op follow up consultation shouldn’t be invoiced as it was included in the initial quotation they sent to my insurance .
Fatma Musallam
19:53 21 Apr 24
I recently had an outstanding experience with Miss Mona, a call center assistant at Cleveland Hospital. Her professionalism, patience, and genuine desire to help were evident in every interaction. Miss Mona not only answered all my questions thoroughly but also went above and beyond to ensure I felt supported. Her exceptional customer service skills made a positive impact on my experience with Cleveland Hospital. Thank you, Miss Mona!
Khalid Bjeirmi
09:24 19 Apr 24
I submitted an online form to book an appointment. i entered all my details and got a confirmation by sms and email saying that my request has been received and that someone will be in touch.24 hours later no one got in touch yet, so i called them to follow up.i spoke with a gentleman who said he would be happy to help and asked me for the same details i entered in the online booking form. I asked why am i doing this again? He said because he has no access to the online booking form. I asked if i can speak with the concerned unit, but the gentleman explained this is not possible because they don't take calls. Apparently it's one of those "outgoing calls only" situations.I must point out that i was a potentially new client with no existing file. But after this top notch display of poor customer service and an i don't give a $%&* attitude from the gentleman, i am no longer a potential new client. But here's a free tip as i am all about criticism, but the constructive kind:Mention on your online booking form when the client can expect a call back, and also state that if the client calls instead of wasting their time with an online booking form, they would be better off, because at Cleveland Clinic AD, "our online booking forms go nowhere".
Osman Mahir
06:26 05 Apr 24
The whole journey of my father's narrowed heart valve treatment was amazing. Everything was smooth, easy and clear. Communication and availability of information and updated was the best part. I would strongly recommend CCAD to anyone who seeks highly professional service for complex medical problems.Thank you from the depth of my heart
Jowaher jassim
14:40 18 Mar 24
Worst experience ever I’ve done surgery but the nurses are not passing by to check on me + when I’m calling they’re ignoring us i came here because I thought they will take care of me well but they just put you in a room and ignoring you and the first nurse she was doing her work like someone is forcing her so I asked to change for me. if I did the surgery in any other hospital I’m sure I’ll get much better care than this! So disappointed they came to change the guest bed once I reached the room and the nurse did not think just now I’m done with the surgery she moved the bed hardly , the tv is opening and closing by it self the only thing which is good here is the doctors other than than nothing
F M
23:13 11 Mar 24
The worst experience I had in my life. Literally it’s a commercial based business. I suggest to convert these fancy buildings to 5 stars hotel I think they will gain money faster!Lack of knowledge, wrong diagnosis, poor communication skills!! Plus they described to you very big amount of medication that you never need. Maybe since your childhood!If you wanna die just go there! I don’t recommend this hospital never again 👎🏻
Dalal Yassin
09:35 05 Mar 24
Waited over an hour and 15 minutes for the doctor to appear - apparently he was en route to the hospital so not sure why they booked me at that time. He then showed up and gave me 2 minutes of his time - didn’t give me a chance to elaborate on my health concerns or issues. Apparently he is supposed to be the best thoracic surgeon but I was simply unimpressed by the lack of care to hearing about my issues and disregard for my time.
Awni H
03:47 29 Feb 24
I have performed a surgery in this magnificent place and where to start !! I would like to thank the nurse who prepared me for the procedure, she was super nice and maintained my moral up, professional and kind, secondly, the people in the surgery room were super friendly and nice, kept me calm and comfortable, after that the nurses in the recovery i am sad I didn’t i have their names truly they were angles and supported me, last but not least to the master and great doctor Ahmed Matalqah, what a human and a person , i was so lucky to be treated by him . And to all the nurses big thank you.. top notch hospital!!
Ayesha Al Mansoori
10:43 26 Feb 24
I recently had an unfortunate encounter with a member of the security team that left me deeply disappointed. On Monday 26 Feb at ground level, I encountered a security team member (local female) whose response to my inquiry was unnecessarily rude and unprofessional.Despite approaching the situation calmly and respectfully, the security team member responded with dismissiveness and condescension. Their tone and demeanor made me feel unwelcome and uncomfortable, which is unacceptable in a customer service role, especially in a hospital setting where dealing with patients' families requires empathy and understanding.I believe that all individuals, regardless of their position, should treat others with respect and courtesy. Unfortunately, this was not the case in this instance. As a human being, I expect to be treated with dignity and respect, and I was deeply disappointed by the behavior of the security team member.I hope that management takes this feedback seriously and implements appropriate measures to ensure that all staff members are trained to handle situations with professionalism and courtesy in the future.
Furious Zaniest
22:59 04 Feb 24
I personally feel this hospital was much needed in the heart of Abu Dhabi.All experienced doctors in every field. You name the disease they have specialist in every field.Service is beyond appreciation.Security is top notch. Even if the patient family comes to see the patient during visiting hours. They still need Emirates I'd of the person who is going to visit the patient. You need to show your relationship as well. After all the confirmation they print the ticket and give it to you. And that's not enough you have to show that ticket to the next security before you enter the visiting area.The waiting hall is also spacious. Hygiene at best. Definitely recommend to others.
Tragic Character
04:53 02 Jan 24
I am biased bc CCAD is why I live in Abu Dhabi but honestly this is the best healthcare our family has ever received (and we lived near and used BIG and famous hospital systems before). So I will leave you with that and the caution that healthcare is complex and everyone must advocate for themselves - medicine is much more an art than people realize. No 2 bodies are the same and there is no such thing as normal so be complete and prepared when you talk to any healthcare provider and recognize that every experience with every patient is novel to them too . Notes about CCAD…. They do not do much OB/GYN and do NO pediatrics (only kids over 15 for all but certain specialties). The lab and pharmacy are easiest in the morning to negotiate. They have plenty of food options for visitors that are good (Market Cafe’s salads and Cafe Nero are highlights). The Cancer Center is a beautiful calm space with incredibly lovely staff (looking at you Second Floor Nurses and Melissa!). Infusion rooms (for more than just chemo) are private with 1 or 2 chairs for support givers; shared bathrooms mostly. The Cancer Center also has its own pharmacy and lab and radiology dept.
D. T.
09:22 18 Dec 23
I’m very satisfied with Cleveland Clinic. Amazing staff, very kind and helpful. Stunning environment that makes the patient feel comfortable like home. The doctors I have visited so far are very supportive and are extremely helpful explaining on details about each case. Congratulations to all of you and keep it up!!! Thank you for your support!!!
Manigandan Sekar
06:41 15 Dec 23
Hospital infrastructure is good still it is very hard to navigate to the respective departments and the wait time is high although we book appointments, but it is understandable. Primary section organization can be improved, so much space left and limited seating for patients
Antonio A
04:17 05 Dec 23
I travelled for work in many countries and without shadow of doubt this is the worst clinic ever visited. Clinics in Nigeria, for example, were much more reliable. For a covid test done 40 hours ago I still don’t have the result. The service desk number is not picking up, after more than 10 attempts, saying that all the receptionist are busy. I waited for half an hour in line every time I called without being answered. If this is the level of attention for the patients i wouldn’t recommend to go there even for putting a band-aid for a small finger cut.
Ghada Assi
04:42 15 Nov 23
Very bad service, I have fracture in my leg, 2 security guy sitting next to door, Karan refused to drop me to my appointment and the only reception guy sitting Mr Mohamed helped me to reach ultra sound section and because of all delayed happened they didn’t want to take me in , I suffered till I reach hospital with my injury, No understanding, no consideration and not first time, make sure to know where to put ur staff and how to work
Abid Mahan
05:17 30 Oct 23
We can say surely that one of the best healthcare clinic with modern medicine/ technology/ going on advanced researches etc.
Nancy Vadstein
16:20 24 Oct 23
Top notch staff, doctors, nurses. Extremely professional, knowledgeable, helpful and kind. I literally arrived at the hospital with stage 4 metastasized cancer and it was so touch and go but almost 10 months later I feel great. I have a cancer that can’t be cured but it can be controlled and the oncology dnd neurology departments have literally saved my life. I highly recommend the hospital for any illness. .
Rana Kobinski
06:15 21 Oct 23
Good afternoon,I wanted to express my frustration with the recent experiences related to appointment cancellations and communication. It's been quite disappointing that my appointments have been canceled multiple times.Patients, such as myself, depend on reliable and punctual care because I have work commitments that require me to schedule appointments in advance. What's particularly concerning is that when the clinic reschedules my appointment, they make only one attempt to inform me, without further effort to reach out. This lack of follow-up communication can be disheartening and suggests a lack of concern for patient well-being.Rather than making an effort to reschedule my appointment as soon as possible, the clinic has chosen to postpone it for three months. I had to send my friend to get an earlier appointment.I look forward to more reliable and consistent service in the future.
COCOMEL
15:37 21 Sep 23
I was admitted at Cleveland last month for an emergency case. I was so worried because its expensive hospital what they told me just relax and don't think of money your life is important. I was comfort with them during that time because I'm already safe. With out any hesitations they perform all the test needed and minutes got the result. Doctors saying to me that you come in a ŕight place we will take care of you. All are very caring and you will feel comfortable and state of the advance technology from doctors io to the staff they are all professionals and you fell so comfortable all services can access. Before I discharge they make it sure that I'm fully recovered. Thanks is not enough but I keep in my memory until I go back to my county because they save my life its my second life. I'm personally highly recommended.CLEVELAND HOSPITAL.
Hamza Mohamed
15:52 16 Sep 23
Top care and great service. I was so amazed with the facilities and cleanliness Thank you Dr John Rodriguez, the rest of medical team and catering services
reka-n gal
11:20 15 Sep 23
Never been disappointed. Top notch institution with amazingly capable professionals, organized, and well managed. I have been a patient for over 3 years and I am grateful that I have a reliable healthcare institution for any medical issue. Thank you to all who have been personally involved in my care!!
Abhishek Singh
02:38 22 Aug 23
Cleveland Clinic Abu Dhabi is a world-class hospital that offers a wide range of medical services. It is a joint venture between Cleveland Clinic, one of the leading hospitals in the United States, and Mubadala Development Company, a government-owned investment company in Abu Dhabi. The hospital opened in 2015 and has since become one of the most prestigious medical centers in the UAE.The hospital has a team of highly skilled and experienced doctors and nurses who are dedicated to providing the best possible care to their patients. They offer a wide range of services, including:Heart and vascular careCancer careNeurosciencesOrthopedicsDigestive healthEye careRespiratory careWomen's healthChildren's healthTransplantationThe hospital is also equipped with state-of-the-art facilities, including:A 364-bed inpatient hospitalA 12-bed intensive care unitA 10-bed cardiac care unitA 6-bed neonatal intensive care unitA 24-hour emergency departmentA diagnostic imaging centerA surgical centerThe hospital has been praised for its high quality of care, its commitment to patient safety, and its use of innovative technologies. It has been ranked as one of the best hospitals in the world by several independent organizations.Overall, I would highly recommend Cleveland Clinic Abu Dhabi to anyone looking for high-quality medical care. It is a world-class hospital with a team of dedicated professionals who are committed to providing the best possible care to their patients.Here are some of the pros and cons of Cleveland Clinic Abu Dhabi:Pros:High quality of careExperienced and dedicated staffState-of-the-art facilitiesCommitment to patient safetyUse of innovative technologiesCons:Can be expensiveLong wait times for appointmentsSome procedures may not be covered by insuranceOverall, If you are looking for high-quality medical care in Abu Dhabi, I would highly recommend this hospital.
Thekra Faraj
18:14 19 Jun 23
Amazing healthcare facility with great doctors who are keeping patient care their top priority and very professional as well as compassionate.. Dr Kamila in internal medicine inpatient unit was like an angel to us, she made sure that my mom gets all her medical issues addressed and very kind soul…Also, Dr Batool in Vascular institute is another good example of dedicated doctor who is passionate and compassionate too while dealing with patients. All the he departments I dealt was highly professional like dr Maguy chiha Endocrinologist and Dr Ali Wahla pulmonologist.Once again Thank You to all the caregivers out there 🙏
Shawa5y
15:59 17 Jun 23
I came to visit my aunt she had an operation the rooms were niceThe process for visitors took a bit some time waiting in the line wish if there was more faster way or an easier way to accessParking were available there was no issue in finding a parking even though we went on a weekend overall the clinic was clean and nice and gives u the vibes of a shopping mall which is nice
Ibrahim Albeshr
10:33 04 Feb 22
I had a great experience at the hospital. To those who gave low rates, if you have been to another overseas hospital, you wouldn’t give such rates to one of the best hospitals in the world, in my opinion. Guys, you have to be patient. They are human, and they have a lot of patients per day, and they are doing a great job. Thanks a lot to everyone working in the hospital.
nabwire valentyne
12:10 10 Jan 22
My husband is currently admitted here, thank you for taking care of him, your staff members have really been helpful. I really appreciate you. May the work of your team be blessed. Am forever great full thank you
Lubna Irshaidat
08:48 12 Dec 21
I can’t believe how careless a hospital staff can be! I have Never seen this kind of neglecting towards patients by such well know American hospital! How can this be allowed? Horrible experience in Cleveland at all aspects.. they never answer calls, even with staying on the hold for 45-60 minutes and still they neither answer or call back, noting that most hospitals in UAE call back when they get missed calls.Even confirmed appointments at Cleveland hospital you will need to wait at least 60-90 minutes until you can see your doctor! Never really experienced this anywhere else.. not to forget the receptionist and some doctors bad attitude.. too bad that Cleveland can be in such a low performance.. they focus only on money collection!
n s
08:12 03 Dec 21
Extremely friendly staff, amazing patient care, the emergency visit did not take a long time at all. The parking was easy to locate and easy to get to the emergency area.It feels like a 5 star hotel visit. So far, this is my favorite hospital.
Leah Liagh
12:57 25 Oct 21
One of the most amazing hospital both on it's interior and exterior. The inside was so spacious and elegant, from the view, to the lounge area, to it's wonderful accessibility which escalators and elevator were both available, to a big parking area, everything. The staffs were friendly and accommodating and during my flu shot this week, I didn't feel even an ant bite from it, the nurse did the job so right and effortless.A must recommended hospital, unfortunately, my insurance is not covered here or else, I will choose this over and over again.God bless and More Power!
Jay Rangoonwala
13:00 14 Oct 21
Very poor customer service. My appointment was cancelled with no prior notification to me. I was even electronically checked in for my service but still it was cancelled without notification. When you try to call them no one ever answers the line. You are left on hold forever. I would recommend everyone to go elsewhere. Even email response is not replied to. I sent an email several times to the “service excellence” team but not response. My actual rating is a zero. Sorry Cleveland but just not good enough not even to average standards.
Shaima Ali
05:57 06 Oct 21
very bad hospital and they are not professionali took an appointment to do one test which they confirmed that they have this test ... and when i arrived there the doctor surprise me that they are not provide this test.. they took from insurance the consultant fess for fake servicedo you think i will trust this hospital again??and when i call the call center for this issue i stayed for 60min and no one answer i waste 1h just waiting and they didn't answer the phone ...as a 5 star hospital are not answer the phone how you will rate them ?for me i will give them (-5) they are not professional at alli will not deal with them again... thanks God we have another alternative hospital and they are more professional that CCAD
K M
13:16 05 Oct 21
I have downgraded my review as now it takes 1 and a half hour wait from the time u booked to get to a doctor and 2 months in advance to book so you can wait for hours. This hospital is getting worse. Good doctors, great hospital but always double booked and never on time. You have to wait an hour regardless if you booked previously. Downgraded again as the pharmacy guy said to me he was too busy to check my file.
Tayyab Khan
21:12 09 Aug 21
Got my COVID-19 (PFIZER) vaccine here. The hospital is world class, no doubt that it is consistently ranked as the best in the world.The staff was highly professional and explained everything in detail.The nurse Katrina who gave the vaccine was super friendly, polite and highly professional.Well done and keep it up 👍🏼
Fouad Bleibel
16:37 02 Aug 21
It’s our first time in Cleveland Clinic today. A state of art building with an exceptional service. Our nurse Sister Katrina was the one who did our PFIZER booster vaccine. She was very courteous, professional, clearly explained the related details and replied to our questions. Hard work does not go unnoticed; thank you Cleveland for your excellent care.
Sofhia Bustarga
07:28 16 Jul 21
WORST RECEPTION AND CUSTOMER SERVICE EXPERIENCE EVER.We've been there in Cleveland Hospital today and we've experienced the worst treatment from the vaccination department specially with Erica Singco whom we believe the reception/customer service representative in the area. She's rude and doesn't know how to treat or respect people properly. I wouldn't suggest anyone to go to Cleveland Hospital anymore.
Aaref Ahmed
14:17 05 Jul 21
This building is a monument or a five star hotel that make us feel proud of it however the with today’s experience the True rating is -5 star for poor customer service and call center.As I been coming to this hospital since was opened I would say the customer satisfactory going downward year after year And I would challenge the management for their service quality.My big wish if they can come with old staff and management (5stars)
Dolly EG
06:11 04 Jul 21
#CCDA Be Careful if you are on #cash basis.As mentioned in my previous review, I went to CCDA for eye glasses check and they obliged me to see the doctor as I can't see Marese without the doctor consultation. I totally understood the business part of it and I paid the doctor consultation (all details available at the reception counter)It seems the staff took advantage and tried to do extra test which was never required, never communicated and the most important it was never explained to me.At the end of the day, they make you responsible to pay the bill !!!! SERIOUSLY??????
Ayesha K
09:26 27 Jun 21
Very irresponsible management attitude towards resolving patient issues and complaints. They made a mistake with one of my tests and gave me the wrong test. I paid for it . When the mistake was discovered , they would not address the issue and did not reimburse me or repeat the test . They lied to me saying they would resolve the issue and would call me . Their behaviour in addressing this issue of medical error has been very unprofessional. I would never trust them to handle any of my tests or test results ever again. They seem to have fired the doctor but did nothing to correct the situation for the patient. They are not to be trusted all they care about is money.
Bernard Clayton
12:56 19 Jun 21
If there was a zero I would have given it a zero. Terrible terrible terrible customer service, terrible medical service, the security team are extremely rude and impolite, worst experience ever in a medical facility, not sure why it has such a big name it's really not worth it at all. The worst medical facility I've been to is much better than this one. The only good thing about it is the building and location it looks like a hotel from inside and outside. But really that's not what patients need.
Mohamed Al Hashimi
04:32 09 Jun 21
I wish there was a rating less than 1.Every time I had an appointment something goes wrong or they make up a story to reschedule. last one was yesterday for the Pfizer vaccine appointment.my advice just go to another hospital or clinic who is not interested looking into your condition and not your wallet.
Adnan Nisar
11:20 30 May 21
Great hospital and even great doctors. Thoroughly impressed by the professionalism, their diagnostics and facilities. But the experience with their pharmacy, on ongoing basis for last 3 months, has been horrible.Getting hold of our kids medicine, through pharmacy, is a shear disaster and worst possible experience. We have been going through this agony for the last 3 months, and despite registering complains over the phone there has been ZERO progress. Our kid has this eye drop which expires every 2 weeks and it is supposed to be provided without interruption. But every single week, my wife has to spent at least 2 hours of continuous follow up for 3-4 days to ensure the medicine preparation and delivery is confirmed. Such a shame to see this kind of behavior from pharmacy where they have “no ownership” and no regard for their customers. In this week too, since Thursday we have been trying hard to connect for eye drops confirmation but to no avail.Hope the managers/staff takes this up seriously to provide the right resolution. Looking forward to a quick resolution.
Nico
08:49 22 May 21
We will be filing a complaint with the authorities for a medical condition that the doctor in such an established clinic should have spotted immediately instead of just securing their next appointment. So either there is intention or incompetence. The response to our complaint from the clinic has also been the least to say unsatisfactory.
Muhammad Asif Abbasi
05:40 08 Dec 20
Not good value for money. Appointment system and internal coordination is a mess.(2020-12-08) Since this time, I have visited Hospital a couple of times again. I had an appointment at 08:00 so arrived the hospital by 07:45. Checked in, and then waited in the waiting room. At 08:15 I reminded the nurse about the 08:00 AM appointment. I was told someone will be with me shortly. When the nurse arrived, he mentioned that they had internal meetings at 08:00 AM. I suggested that the appointment times should be after internal meetings are done.Went to the pharmacy after this, and apparently some medicine was not approved by insurance. Again a long-ish wait time. For a simple eye appointment, i had spent 2 hours at the hospital.I think overall the hospital's ambience is like a 5-star hotel, but the waiting times have let me down few times.Upgraded review to 3 star from 1 star due to service improvement since the last time i went here.
عواطف أحمد
13:00 06 Dec 20
السـْلآمُ عَليكـُمْ وٍُرٍحـَمـْةُ اللًّه وٍَبَرٍكـُآتـُه حابة أشارككم تجربتي مع مستشفى كليفلاند أبوظبي ، للفائدة والتطوير ، أخذت موعد عندهم بالتلفونبسبب مشكلة في الجهاز الهضمي، وعطوني موعد بعد أكثر من شهر ، بقسم الجهاز الهضمي ، سرت الموعد وقعدت مع الممرض كل الوقت ، والدكتور (Noe)دخل نص دقيقة وقرر منظار . والموعد بعد شهرين ويوم المنظار تغير الدكتور كيف وليش مادري، واللي سوى لي المنظار دكتور هندي اسمه (Gurjeet) ، والقهر بعد المنظار كل اللي قاله لازم اسوي مرة ثانية المنظار . بصراحة خفت وناديت المترجمة تسأله إذا ( لاسمح الله فيه شي . والدكتور كان مفهي زي المدوخ ، أو ماله نفس يسوي المنظار . مافهمت .رديت البيت وكلمت المستشفى وقالوا أنه أخذ خزعه والنتيجة بعد أسبوعين.المبنى فخم ضخم جميل ماشاءالله ماعليه كلام ، الممرضين والممرضات ودكتور البنج يستحقون وصف ملائكة الرحمة . ماشاءالله عليهم. الصيدلية منظمة مرتبه بالدور تأخد دواكولكن للأسف الدكاترة أنت وحظك . أكيد فيه كم دكتور شاطرولكن اللي تعاملت معاهم أنا ، ( Noe Quesada vazquez-Gurjeet Gulati)يستحقون نص نجمة . اسأل الله الصحة والعافية لي وللجميع.
Asad
16:44 16 Nov 20
"Cleveland Clinic Abu Dhabi is State of the Art world Class Hospital in UAE.Probably the Best in UAE.Excellent service for outpatient.Super Friendly and Professional staff.The most modern Medical Equipment.Centre of Excellence.A unique Facility in the region.
FZ F
08:37 14 Nov 20
La meilleure expérience que j'ai jamais eue dans un hôpital. Mon père a eu un accident vasculaire cérébral et ce fut une période difficile pour ma famille. Le personnel et les médecins de Cleveland ont tout fait pour nous faciliter la tâche. Le personnel et les infirmières sont très sympathiques et professionnels. Ils ont également appelé pour le vérifier un mois après la procédure. J'ai même dû appeler récemment pour poser des questions sur certains symptômes, une dame appelée Joelle a rappelé après 10 minutes et a répondu à toutes mes questions. Merci..
Mahmut Sami Parlak (Deaf)
20:37 12 Nov 20
📍Cleveland Clinic Abu DhabiCleveland Clinic Abu Dhabi (CCAD connu sous le nom de كليفلاند كلينك أبو ظبي) est un hôpital très privé situé à Abu Dhabi, aux Émirats arabes unis. L'hôpital de luxe de 364 lits, qui fait partie de la Cleveland Clinic Foundation aux États-Unis, est ouvert au public depuis mai 2015.
Amal Alrefai
09:22 07 Oct 20
السلام عليكم ورحمة الله وبركاته المستشفى فعلا كفندق خمس نجوم والرعاية الطبية اقصد الممرضيين عملهم متميز سواء في العناية المركزة او في الأجنحة ولكن للاسف طاقم الأطباء ليس على المستوى الي يتناسب مع المبنى وطاقم الممرضين جعلوا ابنتي حقل تجارب لهم واعطاءها ادويه لا تتناسب مع حالتهاحتى تسببوا بوفاتها الله يرحمها ووقت ما استاءت حالتها الكل بدأ يرمي اللوم على الآخر وهم على علم بانهم اعطوها الادية بالخطأ وكل المستشفى تعرف ابنتي تمام المعرفه لما مرت فيه ، وهذا حدث في ٢٠١٦ ولا أعلم ان كانوا الأطباء مازالوا في المستشفى او خرجوا مثل دكتوره ماريا و محمد المصري وأحمد نصير وغيرهم .لا أتمنى احد يمر بما مررت به فلا يغركم المبنى والبهرجه الاهم الجوده وكان الله في العون .
Victor Dador
00:13 07 Oct 20
I went to this place to took a shot of flue vaccine for free just do it to protect our family , friends and others
Nesmah Saleh
21:49 02 Oct 20
للاسف قابلت دكتوره قسم الراجه و الجهاز الهضمي بخصوص عندي فتق و انفراق في عضلات المستقيم حوالي ٤ الى ٦ سم ، الم في البطن و الم في الظهر ... طلبت مني ان اتعايش مع الوضع هذا بشكل طبيعي وممارسه الرياضه على ان لايزيد حملي لأي وزن فوق ٥ كيلو، علما ان لدي طفلا رضيع يبلغ من العمر سنتان، وافقت على الحمل و الانجاب مره اخرى علما ان عند الولاده سوف احمل طفلا من جديد وزنه يتعدى الخمس كيلو جرام، لان لو حملت فوق الخمس كيلو جرام سوف يأدي ذالك الى زياده الفتق و انفراق المستقيم، فكيف ترفض حمل فوق وزن ٥ كيلو جرام وتوافق على ان انجب طفلا وحيث ان الطفل من يقوم بأعالته هي أمه وعلما ان وزن الطفل سيبلغ فوق ٥ كيلو او عشر كيلو وسوف تعيلة امه، وسوف يأدي ذالك الى تفاقم المرض و زياده في انفراق المستقيم و زياده في فتق البطن اليس هذا تناقض؟ طلبت مني ان احولها الى التجميل وانا جئت اليها لمعالجتي وليس لاجراء تجميل لي .. وللاسف لم تعطني حلا للموضوع فقط طلبت مني التعايش مع الوضع !!! وللاسف لم تكن نفسيتها معي جيدة عند اسالتي لها وانا من حقي كمريضه ان تعاملني بأفضل معامله حيث ان المريض لم يأتي للشكوى الا وان نفسيته ليست جيده بل سائت نفسيتي أكثر ...
Mansoor Ali
20:50 18 Sep 20
Bien construit.La médecine excellente et la plus récente et avancée est pratiquée ici
Aliya Sk
19:39 17 Sep 20
I HAD GOOD EXPERIENCE , FROM ADMIN STAFF TO NURSES TO DOCS.. Well experienced and easy to communicate with.
Abdel.Rahman Labban
08:47 07 Sep 20
Special thanks to the most amazing Dr. Lameese Tabaja. A professional and super caring, Colorectal and Pelvic floor surgeon, to say the least. Her passion to work and to her patients is second to none.Has been the go to doctor of the family and friends for colorectal concerns over the last 2 years 💐💐. شكر خاص للدكتورة لميس طباجا الأفضل في جراحة القولون و المستقيم. عناية و مهنية لا مثيل لها💐💐
Abdulla Alhammadi
09:19 25 Aug 20
I went for emergency, my ear was infected the level of hospitality was very high starting from the emergency reception desk to collecting my medication from pharmacy what is really bad and surprising is that I have been confirmed by the doctor and nurses that I will get a call for appointment with ENR by Monday but no one called me and my ears during this time got worse by the infection even with using the medication.What is surprising more after waiting on the line for 10 min they told me that when there is availability I am gonna get a call for appointment. Without taking care that I said I am worried about my ears I didn’t have much pain before but now it’s too much painful they gave me this untrue excuse because I am sure hospital like Cleveland would have a near future schedule and call it’s clients and give them appointment. This is really bad impact about this well known name .
rak172 ahmed
20:58 21 Aug 20
من خلال تجربتي من افضل المستشفيات من ناحيه الراعيه الصحيه والعلاج ..الغرف كأنه فندق خمس نجوم . الدكتور عمار خير و الدكتور وليد حسن من افضل الاطباء اهتمام والتعامل الراقي ..شكرا
N N
11:17 12 Aug 20
الدكتور حسام يونس في قسم الأوعية الدموية لا يجيد التعامل مع المرضى ولا يحترم كبار المواطنين ولايعمل بضمير. كنت ارافق والدي بسبب استياءه من هذا الدكتور سابقا و للتحقق من الواقعه وأثناء الموعد سألناه سؤال واحد فقط يتعلق بالمراجعة وحالة المريض. قال لنا (عندي كتير مرضى ومش فاضي لكم يلا روحوا) كأننا في زيارة لبيته وليس بالمستشفى. لقد تم توثيق الحادثة وتصويره بالفيديو لغرض الإثبات وسيتم التواصل مع وزارة الصحة و إدارة شركة مبادلة لتقديم شكوى على هذا الدكتور الغير مهذب.
Marwa Nasra
07:14 10 Aug 20
السلام عليكمانا أختكم الصغرى مروة فنية تخدير وانعاش من سوريا 🇸🇾 هل أجد الفرصة التي أحلم بها لديكم يامن تُقدِّرون الانسان وتحترموهأثق بأنكم ستجيبون سؤالي لما سمعته من أثر طيب عنكم وعن المشفى
ERINA PAL
11:36 21 Jun 20
I don't have any personal experience with Cliveland hospital but the environment is very unique and beautiful...the outside ground and all is really remarkable...so many people used to come to work out, to become healthy. The exact duty of the hospital, give healthy life. That exactly Cliveland did..I am really thankful about that...But from few days some of the ground is blocked... today is international yoga day and I am requesting you to open that ground again. We will be thankful ...
Melissa Masair
05:06 19 Jun 20
This hospital staff welcomed me and treated me with the utmost empathy, kindness, and support. Although my stay was relatively short but I was inspired by every single person that I came in contact with.
فاطمہ بنت زہرہ
11:18 11 Jun 20
The reception team is fast and well-informed. Even with so many patients to look after, the hospital team was impressive in its operations and management. Keep up the good work
Abdelaziz Al Mulla
14:11 19 May 20
A very Beautiful and Organized hospital. Exceptionally clean and maintains the highest medical standards. It’s always a relief going there. The hospital is calm and brings peace to the ill’s heart. Always worth the trip from Sharjah to Abudhabi for health checkups and Ophthalmology follow-ups.
Saif Alali
11:42 18 Mar 20
مستشفي مميز من جميع النواحيالمبنى مميز كأنك في فندق 5 نجوم يتكون من عدة مباني وطوابق يوجد مواقف ارضيه ومواقف مدفوعهالعيادات كثيرة ومتنوعه الاستراحات متوفر في كل مكان يوجد عدة كوفيات ومخبز الأطباء جيدون المواعيد يوجد بعض التأخير الاستقبال مميز الصيدلية تتوفر معظم الأدوية النظافة ممتازه يوجد تطبيق في الابل أستور لمتابعة حالتك والمواعيد والتقارير الصادرة من الأطباء
GiSoraya .
07:20 16 Feb 20
This review is for their booking system and not their professional care team - I didn't get to that stage.back in mid January I tried making appointment to see a Doctor in the gynaecology unit. To make an appointment one has to call to open a file and then wait for two days to know whether an appointment can be made.After waiting for two full days, I did not get a call back so I called back and to find out that the Doctor requested is on holiday until Feb and earliest appointment is in April.I have read other reviews in here and the company's replies always along the line of "so sorry, please email us at Service Excellence...."I sent an email to this address. I got a call back two days after to say that I can see the other doctor (there are only 2 in that unit) to prep me to see THE Doctor I wanted to see in April.The earliest they can give me was 25 February and I said I cannot have that date, the caller said there is a cancellation on 23 Feb if I want to go on that date. I confirmed.The confirmation text message which I received says 25 Feb and to my own mistake, I did not take the name, department and extension of the caller.I called the company back again to check on the 23 Feb, the call center told me that there's no note in the system.So I asked for a different date altogether and she gave me 1 June.Wow, I mean I salute these patients who are very much patient in waiting this long but I gave up.
Anna M
19:24 28 Jan 20
I came personally to the hospital to inquire Executive Health Check. The female local doesn't know anything about it and told me "just call the call center, they will tell you", I told her Im already here and wants to check how's the process. She said "I cant understand, just call them", Very unprofessional approach, she shouldn't be there in the reception if she cant do her job well. Good thing, there's a direction in elevator and manage to meet one of the coordinators and explained well every single detail I asked. Besides from that, the hospital looks great and comfy. Nice view, very relaxing.
D. J.
16:16 30 Dec 19
After some complications in communication with the team they send us in the emergency. There we get treated very fast, lovely and friendly. To get treated is really not cheap, but the team is so unbelievable friendly and cute. Especially one nurse was so nice and took carefully care of me.
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