Hospital San Roque Maspalomas, Las Palmas, Spain
Hospital San Roque Maspalomas was established in 1920 and has 149 beds and numerous specialised units, including cardiology, dentistry, dermatology, ENT, general surgery, neurology, obstetrics and gynaecology, oncology, ophthalmology, orthopaedics, plastic surgery and urology. The hospital provides 24-hour emergency care in 18 emergency units and is equipped with 6 operating theatres, 8 special unit beds and 10 haemodialysis units.
All departments and operating theatres are equipped with the latest technology currently available. The hospital has a team of highly qualified staff in each of the specialties it covers. You can be assured of receiving the best possible care tailored to your needs. San Roque Hospital works with all major national and foreign insurance companies.
Clinic specialty:
Plastic surgery
Labiaplasty
Otoplasty
Rhinoplasty
Breast lift
Breast implants
Breast reduction
Skin filling
Liposuction
Plastic surgery consultation
Varicose vein treatment
Wrinkle treatment
Abdominoplasty
IVF
Artificial insemination
Services +
Interpreting services
RPM accessible rooms
Internet consultation
Phone in room
Private rooms
Religious facilities
Food precautions
TV in room
City: Las Palmas – Country: Spain – Founded in 1920
Acreditation: ISO 9001:2008 – Language(s) Spoken: Dutch, English, Finnish, French, German, Italian, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish
Reviews of Hospitals San Roque Maspalomas
Rod Pearce
22:26 21 Nov 23
I was admitted to san roque on Tuesday 7th November 2023 with pneumonia and a blood infection which both required treatment, in total I spent 7 nights in the hospital and I could not find fault in any way I was treated, from the care of the nurses to the quality of the meals I was given I was thoroughly impressed with every aspect of the hospital , as what could have been a distressing time for myself was made extremely comfortable and bearable by the obvious manner in which the hospital is run.Another area in which they excelled were the translators, who were always available to give peace of mind to myself in understanding my condition.I can only thank the staff throughout the hospital for treating myself in the highest standard from start to finish. Thank you.
Alison Tavio
17:38 07 Nov 23
I visited this hospital twice and had two different experiences. I developed a stomach hernia while I was on holiday and was in a lot of pain .The first visit i was seen by a kind caring lady doctor who was very polite and made me feel at ease. Also the nurses showed me the same respect and kindness.I am British but speak Spanish. The second time i visted the hospital for a scan two days later I was treated with respect and kindness again by the nurses and Radiologist. Until I had the misfortune of meeting the Doctor.I have never in my life been spoken to and treated with such disrespect.He looked at me with contempt .He's attitude stunk.I won't go into detail.He made mistakes and then tried to be nicer when he realised. I ended up breaking down in tears but told him exactly what I thought of him.I would never return to this hospital again for fear of having to experience the terrible attitude and treatment of this younge male doctor. I have never written a negative review in my life but just cant get over the way i was treated by this doctor.
Monika Kucerova
20:08 24 Oct 23
Absolutely disgraceful service. We were waiting for the ambulance for 30 mins and then another 1 hour for a doctor to arrive. And even after the doctor arrived 1 more hour for the ambulance to actually leave. No information was given, they were all laughing as it didn't matter my boyfriend was in serious condition. After 1 hour I got a call from a "nice" lady pretending to care but all she was looking for was the money. Once they got all the amount I never got a reply simple asking about the aftercare. They only want your money and don't care about people in general. AVOID!!
Patryk Woch
10:33 09 Aug 23
Disaster !I mean receptionist doesn’t speak English even a single world. Workers are rude. The rest was ok.Before do the Magnetic Resonance they askyou to remove all metal things which is completely understandable but piercing form my nose !? … -Fancu** . I did 6 Magnetic Resonance in Germany and they never ask me to remove piercing form my nose … what if I got piercing in my 🍆? Ladies in nipples or 🍑.. are you checking them / are you asking to remove in that small cabine where u can change ? I got metal Join in my hip so I been quite a lot under resonance and never was problem …Standards far far far from German one !!!Here welcome in España.
Samantha Baines`
20:57 02 Aug 23
I visited the hospital on Monday 31st as I had fallen getting out of the swimming pool at our resort. The paperwork took longer than the actual consultation, x-rays, diagnosis and putting my wrist in a cast. The lady who helped me with translation was fantastic, all the staff were extremely efficient and the hospital on the whole was very clean. Many thanks for looking after me.
Michelle Lock
18:13 06 Jul 23
My father was admitted to ICU last Friday. I can honestly say from past experiences in this hospital this time the care has been outstanding. The care staff and doctors but especially the translators. One lady in picticular Claudi. I want to say a big thank you for the reassurance she gave myself and mother nothing was too much trouble.
Daniel Todd
10:11 04 Jun 23
Whilst on holiday I suffered a collapsed lung and went to the San roque hospital for treatment. I can honestly say they were amazing and really looked after me. The nurses and doctors were brilliant and made sure I was comfortable. The only thing that was a little daunting was being in the intensive care unit and not having access to my phone to make contact with my wife and children. They were very understanding and allowed me to make plenty calls via their phone though.Overall a massive thank you to the team. Great care and they constantly checking drains and changing cannulas
Vikki Holding
22:01 26 May 23
If I could give this hospital 0 stars I would.We had a serious medical emergency with my mum whilst we were in Maspalomas and the care she received was shocking.The ambulance crews aren't the fault of the hospital, so I won't include that, but from being dropped off at the hospital until release I was disgusted with her treatment.She was taken to hospital due to a suspected heart attack, and before we'd even walked through the door the guy on reception demanded we pay €500. Nobody would even consider treating my mum until we'd paid this deposit, even though we had full insurance and GHIC. I was waiting for my partner to arrive as he was driving behind the ambulance, when the receptionist came outside and said "So are you going to pay?".We eventually just paid the money so she could be seen as it was essentially life and death.This was promptly refunded as we didn't need to pay due to the GHIC.As for her treatment whilst in the hospital... Well they did some bloods and thankfully ruled out a heart attack, but then diagnosed a chest infection without her having any symptoms whatsoever. She wasn't offered a blanket when she was shivering, water or anything.She had something injected in to her arm without being told what it was, or why, and nobody even asked how she felt. She was then given antibiotics usually used for anthrax poisoning, which made her super sick.The few blood tests they did came back clear, but upon seeing our own GP, she was immediately given more blood tests to check for clots/pulmonary embolism as well as her not even having a chest infection. Nobody even suggested this whilst in San Roque.I could go on for hours, but if you ever need emergency care and get a choice, go to a different hospital!
Rory Duncan
11:12 03 May 22
Had to visit this place during my holiday. Firstly met by José at A&E admissions. He was extremely helpful and assisted me through my stay with lots of friendly advice throughout, what a great guy! Also would like to thank all the staff, nurses and doctors who attended me. Again they couldn’t do enough to help and I felt very well cared for and in safe hands. I would also like to thank Juan Carlos for introducing himself as a hotel Liaison. Very helpful service. I would highly recommend this place.
R Ruthenian
04:10 30 Mar 22
They never answer you on telephone no matter how long you call (30-40 min). Laboratory results should have been available on the website but it’s not , had to go to the hospital and pick up results in person. Unprofessional service.
Lisi Wu
10:03 18 Feb 22
Very professional team and great service, they run all the test and I get better after took the medicines.
John Doig
20:02 25 Dec 21
Covid antigen tests booked on line. Appointment was trouble free. Paid €40.00 per test. Resultscertificate received within 2 hours. Verb negative result given with 20 minutes of test.No issues with the service provided.
Daniel
16:42 06 Dec 21
I have come to the hospital with Boreliosis. Extremely dangerous disease if untreated, caused by an insect. I have told the doctor I have highly probably Boreliosis, due to red circle on my skin. I have told the doctor that I was 2 months ago in an area with big amount of those insects and that I need antibiotics to treat is as fast as possible.Doctor refused to treat me and offered an injection of cortisol, which would make it even worst. I have refused. Thankfully, my own sister back in my country is a doctor and she sent me antiobiotics next week.After I returned home, I went for a blood test which confirmed that I have boreliosis.If I would not have a doctor in my family, I would just let them inject me and then I would leave, the signs on my skin would disappear and next time I would go to doctor would be when the boreliosis developed into one of its dangerous forms that would affect the rest of my life.THIS IS ABSOLUTELY UNACCEPTABLE AND THE DOCTOR SHOULD NOT BE ALLOWED TO CONTINUE DOING HER JOBI can thank god everyday that I actually had someone close to me who literally saved me. Everyone else would have ti accept what this doctor said, I know I would, and then, face the terrible consequences probably for the rest of the life.When I contacted the hospital and told them everything, they said that they did not make any mistake 🙂 They only almost ruined my life and then they swept it under the carpet.
Richard Loerakker
11:08 05 Dec 21
Medical service is adequate, but communication with me is abominable, to put it mildly. My mother lies on intensive care intubated and is held in coma and has had a PCR test for covid-19 yesterday, of which I have not received the results as of yet. Meanwhile I have locked myself up in the hotel room waiting for the results to prevent a possible spread to the other guests in case it turns out positive. Now taking a risk traveling to the hospital to get an answer. Very bad this is not taken seriously.
Mike S
11:48 01 Nov 21
I seem to be the odd one out here as I came to get a minor injury treated, not a covid test.As a Brit post-Brexit there was of course a bit of paperwork involved (bring everything, or at least have it on your phone - GHIC, passport, insurance policy), but the staff were helpful and polite. I was seen by a doctor quite quickly and then passed to a nurse for a dressing. I was told there would be a delay here as they were dealing with another patient, but it was probably just 5 minutes. It was less than an hour from walking in off the street to walking out again.My advice is to skip the local chemist (I was ripped off 40 Euro for little of use) and see these lovely people straight away if you have a problem.
Lance
07:23 24 Aug 21
Took my Covid Test yesterday (8/24/2021) and still no results the next day even though it was a same day test center. I also spoke with them about same day results because my flight was the next day. Then I go to call the Test Covid company and their phone number is disconnected. Now I have spent 20 minutes trying to call this hospital on extension 1, 3, and 0 at 8:15am in the morning and not one single person answers the phone at the hospital even???? This place is horrible...can not even get a simple Covid test done right after over a year of dealing with Covid. People were not spaced correctly in line for the Covid test. They didn't know which test I was getting even though I had an appointment for a PCR test. You have to then communicate to the nurse doing your Covid test that you want same day results even though same day is listed on their website...and clearly they can not even deliver same day results. This hospital is an EPIC fail from the phone operator to the Covid testing site. If I were you I would pick any other place for all services since they do not even answer their phones!!??
Martin Wingrove
17:15 29 Jul 21
We booked an appointment, which is well recommended and easy to do online. The clinic opened on time, single queue with alloted times, we went in together, paperwork was easy, friendly and informative staff, simple procedure, waited for the result, very rapido and confirmed by email within hours, thank you, very efficient.... It's a shame the people waiting for the tests where not so patient or followed clear covid safety guidelines.....
Filip Ilievski
11:33 11 Jul 21
Be aware - It wasn’t possible to make an appointment, so we have been waiting for a rapid COVID-19 test from 12:15pm until 17:20pm!I have no clue how this is possible in a developed country.It’s sad to lose over five hours during vacation waiting for a quick test.
Eugene C.
23:11 24 Jun 21
Came here to get a rapid antigen Covid test for the airport. The hospital is 5 min via taxi from Riu Palace Oasis. But you can also get there by foot in about 25 min, no problem. First we were anxious because of the negative reviews. But when we arrived at the hospital (on a Wednesday afternoon) it was not crowded at all, only some other patients. We waited 15-25 min comfortably inside the building. The staff speaks English fluently and was friendly. The rapid test cost 15 Euro per person which is very affordable compared to the other places. If you can, I recommend to go there on a weekday, not on the weekend.
Beata Tok
08:44 25 May 21
I went there for antygen test. The lady in the reception was rude and we had to wait very long for the results (I get that there are emergencies etc but there was literally nobody) Because I said i live here (i moved few months ago but I am still as a „tourist”) she wanted me to pay double for testing.. its funny that it turns out that tourists pay 15 eur/person and residents 30.. 🤔i had previously tests done in different place and there was totally different experience than that. I prefer to pay more next time than to come back there.
Keith Etherington
13:21 14 May 21
Possibly the worst hospital in Spain. I had a bad experience here a few years ago but thought nothing could go wrong with a Covid test.The hospital is utterly incompetent. They fail to learn from previous negative reviews (of which there are many) that complain about social distancing and simple hygiene.Testing took a total of 4 hours. There was no social distancing in the queue. When we were eventually called to be tested (the only aspect that was conducted well), we were put into a room with 23 other people. We were shoulder to shoulder. Horrendous. If anyone was positive, the whole room would be.There was no queue and so people were pushing to get to the desk when one of the staff was free. It got so bad with people queue jumping that security had to be called. Two people were almost fighting because it got so bad.The process and forms they have for such a simple test is utterly inefficient. The QR code system doesn’t work.Go somewhere else… anywhere… just not here.
Damiano Baroni
11:03 10 Apr 21
Great experience, all things considered. It took me a total of 30 minutes from arrival to leaving with the Antigen COVID test done. All personnel was polite and professional. But Jose Luis Arevalo was exceptional in his communication and his explanation!The only think I would improve is to have more information on the website about COVID test and a direct number rather than an email.
Dody Faiz Bawazir
21:05 15 Jan 21
On Tuesday January 12th Around 11am , I was schedule for corona test in your Hospital. Registration process was good.The waiting area was too crowded as 1,5 meter distance was not able to be managed.More hygiene problems I see in the testing process.The testing staff did not change the gloves in the entire testing process.From calling, to receiving me, up to completing the test. She never change the gloves.I fear, she never changed the gloves for each patient. As I did not see any bin with used gloves.This is a big hygiene risk, not only to be tested but even to get Corona in your hospital when not following common hygiene rules.
Anna W
20:35 22 Nov 20
Reading the other reviews this hospital seems to have a lot of problems. I couldn't get an appointment for a month so had to go to the emergency room. They treat you like cattle. The interpreter was OK after I told her and the doctor to calm down. Yes they're busy but no reason to be aggressive and disrespectful!! I told the doctor my ear was in pain but he was very rough and impolite. Had to wait around for 3 hours just so I could get a simple prescription. They had to book a later appointment just for this! It's absolute chaos there. Miserable day and I pay for this with my bloody insurance!! I'm still not right so need to go back. Absolutely DREADING it.
Lauriota Rizar El Rizo
10:34 17 Nov 20
La Doctora Wills y su equipo, impecables y brillantes en su trabajo. Un trato excepcional. 100% Recomendados (Otorrinolaringología). Muchas gracias por hacerme sentir tan bien y mejorar mi salud.Cafetería estupenda, sentarte en la terraza y tomarse un buen desayuno en ese ambiente sureño y agradable, es un placer. Felicidades Ricardo, estupendo y rápido camarero
Liz Reed
12:12 16 Nov 20
Whilst the Dr's I have seen here over a couple of years have been very competent, the business of getting appointments by telephone is frustrating and incompetent. If you press the button for English language you usually are finally attended, after a ten minute wait, by someone who does not speak English and puts you back on hold for (so far) another ten minutes. I actually asked for the appointment in Spanish so there was really no need for it to be passed back to English speaker. I have now been waiting, listening to this music and message for over twenty minutes. It is not the first time. Not good. This experience is what is reflected in my rating score today.
Carolina García Chagrin
07:39 30 Oct 20
He acudido a varias consultas de especialistas y he recibido muy buena atención: rápida, eficiente, cercana y práctica para los que vivimos en el sur. La organización del centro se ve que es eficiente.
cesar gonzalez
16:19 21 Oct 20
todo excelente la atencion la espera los medicos pero no se puede conectar uno por el telefono y cero wifi y cero comunicacion
Peter Schache
18:35 15 Oct 20
Danke vielmals. Nachdem mein Mann im Insular zwei Wochen lang mit übelsten Schmerzen und hohem Fieber "links liegen gelassen" wurde, hatten wir uns an das San Roque in Meloneras gewandt. Dass wir dort die dringend gewordene OP selbst bezahlt haben, spielt nur eine untergeordnete Rolle. Innerhalb 10 Tagen war mein Mann nach intensiver Untersuchung des Urologen operiert und ist nun endlich schmerzfrei. Wir danken diesem Herrn Dr. Juarez von ganzem Herzen. Unser Dank gebührt aber auch all denen, die hilfsbereit und freundlich meinen Mann während seines Aufenthalts pflegerisch unterstützt haben. Liebe Grüße Peter und Maria Schache
Paco Carballo
18:25 28 Aug 20
Clínica privada y concertada con la seguridad social española con muy buenos equipos y estupendo equipo de sanitarios muy limpio y seguro protección contra el covid 19 con protocolo anti covid.
Andrea De Fusco
11:33 28 Jul 20
in 2020 is really bad to don't have a free wifi in this Hospital, and even not line when you are in side.. you will be totally isolated... no free wifi.. and not phone line available... bad bad bad
Fernando Santana
10:04 04 Jul 20
Han tenido que intervenir a mi padre de forma privada y el servicio ha sido...patético.7 horas de espera sin recibir ni una sola llamada de nadie, aún teniendo mi teléfono de contacto.Me entero que sale mi padre de la operación gracias a que cuando sale el mismo coge su teléfono y me llama. No me llaman ni cuando salió de la operación.Son las 20:00 horas y aún no me ha llamado el médico para explicarme lo que ha hecho y como ha salido todo. Experiencia horrible.
David Elson
09:52 09 Mar 20
Excellent hospital. Reception are very friendly and helpful, when filling in the form and speak fluent English. The waiting time was good, considering how many people were waiting. Diagnosis was quick. They also had a brilliant translater who was kind and very helpful if there was any language barriers. Thank you to all the wonderful professional staff at the hospital
Dieter Koch
19:59 24 Jan 20
Danke,sehr kompetentes Krankenhaus. Das Team hat sich um mich gleich gekümmert und hat die Notlage verstanden um was es bei mir ging. Super Erstversorgung. Haben mich dann nach Las Palmas weiter geschickt. Im Großen und Ganzen alles richtig macht vielen Dank weiter so.
JALP
11:13 10 Dec 19
Estoy muy contento con el hospital San Roque Meloneras . Me han operado dos veces en el hospital San Roque Meloneras y el resultado de la operación y el trato recibido por el personal ha sido espectacular. Ahora estoy por una mamografía de mí mujer y han sido puntuales. Estoy muy contento con este hospital ya que es muy completo
Crépin christiane
09:58 24 Apr 18
Amabilité, efficacité, sans oublier une interprète en Français . MERCI pour vos soins et votre accueil.
Christine Herren
12:08 14 Jun 17
Maman 77 ans a été admise le 30 mai 2017 en urgence pour un problème respiratoire.Diagnostic, une légionellose. Intubée et plongée dans le coma à deux reprises, suite à en plus un arythmie cardiaque, je ne peux que remercier toute l'équipe des soins apportés, leur dévouement, leur gentillesse, leurs interprètes qui nous ont accompagnés dans toutes les situations.La qualité des soins et la propreté des lieux ne mérite aucune discussionMerci mille fois , Vous avez sauvés notre maman. Elle sort ce jour de son hospitalisation en France après avoir été rapatriée par vol sanitaire le 9 juin sans aucune séquelle. Magnifique hôpital à tous niveaux!Nous ne vous oublierons jamais.Christine pour la famille Mériaux
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