Thomson Medical Centre specialises in dental care, cosmetic surgery and IVF. Founded in 1979, this certified clinic is located in Singapore, Singapore. See customer reviews, before and after photos and ask for overseas surgery prices. Fill out the form for a free pre-diagnosis. Quick response.
Thomson Medical Centre, Singapore, Singapore
Thomson Medical Centre is located on Thomson Road in Singapore. This private hospital has 190 beds and offers a wide range of medical procedures for women and children. The hospital is the only niche private hospital for women and children in the country. It is particularly known for its specialisation in obstetrics and gynaecology as well as paediatrics. In addition, it also runs a 24-hour family outpatient clinic and a selection of specialist clinics. The hospital has a dedicated group of doctors and nurses who have the expertise to care for and support mothers during pregnancy and childbirth. They also provide the necessary advice and care for babies after delivery.
The hospital opened in 1979 and Dr. Cheng Wei Chen, the founder of the hospital, is a specialist in obstetrics and gynaecology who wanted to ensure that women could have a pleasant experience when giving birth at his hospital. With a vision to be a leading healthcare provider for women and children, the hospital promises to build long-term relationships with its patients. Their brand promise is called D.E.L.I.V.E.R, which stands for delight, empathies, learn, innovate, value-add, empower, and respect. The hospital’s core values reflect what is truly important to them. They are to serve patients with the highest ethical standards, to be committed to giving their best to society, to take responsibility for their actions, to treat patients with respect and dignity, and to care for their patients, physicians, clients and staff. The Thomson Medical Centre has achieved many milestones since it opened. In 2009, the hospital won the SPRING Singapore Excellent Service Award and the Singapore Brand Award 2009 in the Heritage Brand category. Thomson Medical Center staff also won the Singapore Health Quality Service Award in 2013.
Attended the maternity tour at Thomson Medical Centre conducted by Angie Ng. She was very enthusiastic and informative with the tour. She shared a lot of information that was beneficial for new dad and mum and this was very heartwarming for us. We enjoyed the tour!
Made an appointment with LC Kacy to learn about the latching as well as learning on the usage of breast pump. She is very patience and understanding. She knows what mummy concern and attended to the inquiry immediately. Really great to has her as our LC. Thank you!
Sun Rong is my breast consultant and she very professional. She guide me on how to breast feed my baby boy and manual hand pump the breast milk with patiently. And also guide me how to massage my breast. I feel very comfortable with her during the full consultant session.
Upon our registration, we were learn that we qualified for six months of free diapers. However, since that initial notification, we have not received any further communication or guidance on how to avail of this benefit.Before our departure from the hospital, a member of the team advised us that someone would reach out to us via email to inquire about the required diaper sizes and provide further details about the process. Regrettably, it has now been more than a month, and we have not received any such communication.To address this issue, I called the hospital earlier today. To my surprise, I was informed that we do not qualify for the free diaper benefit because we did not pay a $200 deposit. This information was unexpected, as during our registration process, we were not made aware of any requirement to submit a deposit to be eligible for this benefit.Furthermore, upon our discharge from the hospital, we were assured that we would be contacted regarding the free diaper program, with no mention of a deposit being necessary.I would like to kindly request your assistance in clarifying the qualification criteria for the free diaper benefit, as well as understanding why this deposit requirement was not communicated to us during the registration process. We value transparency and open communication and hope to resolve this matter in a fair and satisfactory manner.
A smooth visit to the hospital, at both the outpatient and the laboratory. Tiffany was excellent, and Alinah from concierge was superb. Alinah saw me struggle and she quickly came forward to help me carry my kid until the car arrived. Such kindness!
As first time parents we are very grateful for the assistance that Ms Chua has given us to clear our many queries. She gave practical advices and showed us how to do proper hand expression which is a lifesaver while waiting for the correct flange size to be delivered.
Lactation Specialist LC Thiri is very thorough, detailed, patient, and encouraging. I felt so motivated after my session with her, and all my fears and worries were addressed. I am more confident now to continue my breastfeeding journey! Thank you!
Ms Alina exhibited exceptional patience and attention to detail while explaining to me about the room packages. She went above and beyond by sharing and elucidating additional valuable information that I had not been aware of. I genuinely appreciate the outstanding service provided here. Thank you!
Very detail and good MS ALINAH really friendly and helpful :)) But the service on the staffs at lvl 5 is not very friendly when we press the panic button they took far too long to come morning shift is still ok but night shift I really need to go out side to the counter and inform them to come in to help out my wife . Quite disappointed on the service as I heard all good review on this hospital that’s why I choose this hospital but end up choosing the premier room is nothing different from 2 bed or 4 bed room . And please take note the food compare to other hospital it’s bad tasteless .
Sister Amanda is a very knowledgeable nurse and answers questions well. We had a great overall experience and my wife was well taken care of. Lactation Consultant Thiri is very assuring and explained to us breastfeeding methods really well.
I had a great experience with their inpatient lactation consultant Thiri, who was very encouraging with breastfeeding and taught us many hands on tips on the correct position to feed baby. She was thoughtful and caring to know I had a C-section done and shared useful positions to avoid pressure on my wound. Thanks Thiri!
Angie provided an amazing FTM hospital tour. Her warm and knowledgeable approach made the experience both informative and enjoyable. Her attention to detail and willingness to answer questions left me feeling reassured and well-prepared. Thanks to Angie, this tour was truly outstanding!
Madam Angie Ng was our tour host…very friendly and patient at answering the group’s questions and repeatedly apologising for having to run such a big group due to leave…overall very positive experience. Shout out to Mikela who’s interning at information counter for meeting our request for a wheelchair despite of the short notice and accompanying us for half of the tour! Highly recommended for all parents to book early and attend 👍🏻
I had a great experience delivering at Thomson! The nurses were very encouraging and I am super glad to have their guidance. I am always worried I could not latch but lactation consultant Thiri reassures me and taught me different methods to try out and not get discourage. Highly recommend the hospital to all mummies-to-be!
Mdm Angie brought us for first time mum tour and she is very good. Very informative. Very caring when I almost faint. Explain well and loves her job that even with a call incoming she continue to entertain us. Love her motherly spirit.
20230718 TuesdayThank you Grace (from Delivery Suite) for an insightful and educational hospital tour. The information and tips are useful, in addition to answering our questions. Much thanks again 😊20230704 TuesdayAlinah from Guest Services was most helpful in rescheduling the hospital tour, following up with a call and answering my questions. Thank you 😊
Went for the hospital tour for first-time mums today with the tour led by Sister Angie. She brought us around through the delivery suite and the various types of rooms available, and was very clear and detailed with her explanation. She also gave us lots of helpful advice throughout the tour, sharing her wealth of knowledge with the years of experience that she has. Thank you Sister Angie! 🙂
Ms Sufiah at the Birth Registration is very friendly, being patient to all the inquiries and providing clear and efficient advice/instruction for every step during the procedure.Appreciate much the support and big thumb up on her service.
My son had a day surgery on Feb 17. Although the surgery went well and the care rendered by the surgeon and outpatient ward nurses were amazing, unfortunately the post discharged experience was a disaster.We followed up with the business office on the e-filing for insurance claim in March after receiving a text saying that no e-file has been received and was told that they have back logs and the person in charge will revert to us. No follow up or whatsoever so we assume everything is in place. We were surprised to receive a letter from the insurance company last week (after close to 2 months) stating that they have yet to receive the e-filing from the hospital.I called the hotline and was assisted by a very helpful lady called Sarina on May 6 and who sent an email to the business office with my son’s details and told me to call back if no one contacted me within 2 days. Of course no one called me. I called back on May 10 and assisted by Sarina again and she traced back the email and resend to the team in charge stating the urgency. It has been 3 days now and no one bothers to call me.I’m happy if the hospital prefers to absorb this medical bill but I’m just taken aback by the level of ignorance and incompetence given Thomson medical is one of the so called reputable hospital for mums and kids.Someone in the insurance department needs to step up and look into this matter. The other two private hospitals that I have come across are very professional and i don’t need to waste my time chasing insurance.
The experience is too good to be true1. We asked for 1 bedder stay and that was confirmed by the clinic, but ended up in a 2 bedder room, with that I cannot accompany my wife overnight. They said we are in the queue for 1 bedder and room will be available only at 3pm tomorrow but my wife will checkout at 11am. Ridiculous.2. We stood for 30mins for the room to be ready. My wife suppose to insert the pill at 10am but only it was inserted at 11:45am. The pill has to be inserted 4 hours before the surgery and initially we were told surgery time is 2pm3. We were told the surgery time was 2pm. One day before the surgery day we were told it become 2-3pm. During admission we were told it became 3:30pm4. There is no dedicated nurse for my wife and no nurse can speak Chinese5. Nurses are very occupied. Sometimes it took 30mins - 2 hours for nurse to come after ringing the bell6. Since I cannot accompany my wife, at ground floor reception I was told I can come back and accompany my wife tomorrow at 7-8am. But at ward level there is a sign saying visiting is only between 1-8pm. Staff at ward level said I can come back in the morning tomorrow and show ART result to the ground staff and he will provide me a yellow band to go to the ward. Ended up from the main entrance to the ward no one asked for my ART result, no one asked me anything and I can go straight to the ward. Chaos.7. It took 2 hours for them to prepare a bill. At ward level we were told to wait till the bill to be ready before discharge. Then they say we can do express checkout. But At ground floor reception we were told we are free to go without signing anything. Till now we have no idea what is the final bill. Chaos.8. No one inform us what can or cannot be done after the surgery. Only when at home we realize some procedures were done of which we were not told at all.What a wonderful experience! What a shame if it is the Singapore standard.
My 5yo daughter was admitted to Thomson Medical due to an asthma attack and was amazingly taken care by their professional team. The nurses at level 4 Pediatrics ward were so caring and knowledgeable. They took care of my Daughter like their own and constantly made me feel at ease. Kudos to the nursing team! Oh and the room is so nice and clean too. There was a nice table for me to do my work while my daughter was resting.
Staff are friendly but the process is less than efficient. Considering that I’m visiting its 24 hr family clinic, there is no single doctor available to tide through the change over between shifts. 20min of pure waiting for the arrival of the doctor to execute the change over.
Dear Thomson Medical staff,You did an incredible job getting us ready for birth and catering to our every needs thereafter in hospital. All staff involved were professional, kindhearted, very helpful and thoroughly committed. We had a great experience with you and are very grateful.Thank you very much.
Ultra efficient hospital. Truly world class. They have streamlined process from the checking in to admission up to discharge. It brings a huge boost by employing Filipino nurses. They are the best in care. I recently delivered at this hospital and I must say they have taken care of me so well. The doctors along with all the rest of the hospital staff work together to deliver utmost care and performance of their duties professionally.
Hi, I would like to express my sincere appreciation to Ms Joanne Wong from the customer service counter of Thomson Medical Centre for her seamless service as one of the most helpful and renowned service provider. Ms Joanne Wong has been delivering high-quality work with exceptional customer service and I would like to thank you again for your extreme attentiveness helping me ease my concerns. Well done and good job Ms Joanne Wong.RegardsRaymond Lam
Merci de livrer l'équipe de costume qui sert ma femme et moi.Leurs services sont bien recommandés!Et enfin merci au docteur Vincent Lee pour avoir encore une fois aidé ma femme à accoucher.Souhaitant une bonne santé à l'équipe de livraison et au docteur Lee !!Merci
L'infirmière principale Marie du niveau 4 est excellente. Met toujours les patients à l'aise, même lorsqu'ils prennent du sang! Je la vois avec le Dr Kevin tan, tout le monde travaille bien en équipe. Le service est chaleureux et amical.
Good option for delivery. May not look the newest, but team well trained and competent. Nurses on ward can be incredible at times. Current fathers able to be at delivery (incl. C-sections I believe) during Covid. Good water birth options available.
While the nursing staff are excellent the overall experience is quite poor. Parking is an absolute nightmare, poor food choices (deliFrance option is terrible, very poor quality, rude staff, always out of food).
I strongly recommend Thomson Medical TCM to anyone seeking pain relief.My first visit at Thomson Punggol had been a wonderful experience. The encounter with the counter staff and the acupressure therapist, Leona Chia had been very pleasant. They are patient, helpful, and most importantly, caring.Leona is very skilful in her treatment and knowledgeable too. She would spontaneously share tips on how to eat well and live well. Whenever she performs acupressure, she makes me feel well taken care of as she would not just treat the area of pain, instead she will go on to treat places where the pain could be linked. The strength applied is just right too. Leona definitely cares about the health of her patients. Before I went back, she even came along to the counter to share with me 3 exercises I could do at home so as to assist me in healing faster. I have since switch my treatment to Thomson from RMC and I have enjoyed every session at both NUH & Punggol. Thank you Thomson Medical & Leona! 🤗
Vendredi, nous avons eu une visite de maternité guidée par Mme Ng. C'était agréable et instructif. Elle nous a montré la plupart des installations que les futurs parents pourraient utiliser et a expliqué comment faire de manière très détaillée. Outre les informations relatives à l'hôpital, elle a également partagé des conseils précieux pour les nouveaux parents pour gérer le nouveau-né. Nous avons grandement bénéficié de cette visite. Merci Mme Ng!
Booked a hospital tour and was attended to by Ms Loh Jin Feng who is really pleasant, friendly and knowledgeable. As a FTM, there were many questions thrown at Jin Feng but she proved to be really patient in addressing every one of our concerns. Tour was also well managed, punctual and smooth. Thank you TMC for the experience.
My husband and i went for hospital tour guided by Angie! She was very passionate as she walks us thru the whole delivery process which gives us more confidence n assurance as first time parents on what to expect during the entire labour process. She was also very friendly n informative as she shares some of the tips with us based on her past experiences.. it was really useful n we benefited frm it esp during this covid season.. Thank you for your time Angie! Really appreciate it 🙂
Our stay at Thomson Medical has been amazing! It felt like a staycation amidst the circuit breaker! Some days I even forget that I was in a hospital as their service was like a mixture between a confinement centre and a hospital which made transition into confinement practices a bit easier after discharge. A very special thanks to the professional doctors took care of me medically and to the caring nurses that motivated me during my delivery and nurses that continued to care for recovery.Looking back at my experience, I’m missing the stay and everyone that I met during my stay. Everyone was so pleasant and positive and it made it a good start to parenthood!
Was at Thomson last time when wanted to find out more information about maternity ante and postnatal service, Ms Polly was really helpful and gave us a comprehensive information. She was friendly, sincerely and warmly asking us beyond our questions to make sure a newly wed couple could have a proper plan to go the next step of having a child. Thank you so much for your great help Ms Polly.
Delivered my first child here and had an excellent experience! The nurses were kind, warm, encouraging and put me at ease. I was well looked after right from admission. The hospital staff are also very helpful and patient in answering any queries I had. In particular, Polly - a wonderful hospital ambassador, who was always a joy to speak with! All in all, my experience at Thomson medical centre was extremely positive and I felt completely at ease at every visit even during a global pandemic.
Thumbs up to Customer Service Officer Zairy. He is very helpful and attentive. Even with his mask on u can see the smile in his eyes. Thank you for looking out for always looking out for all the expectant mommies and patrons when we alight at the drop off area/ taxi stand. Cheers.
We have hospital tour 07/07/2020 Guide by: Ms Polly FongI feel so blessed to have guest service like Ms. Polly, She's really great, Her english really clear, easy to understand and answer our question with her professionalism. Me and my husband really enjoy our hospital tour session. Thank you so much Ms. Polly
We were assisted very well and kindly by Ms Polly Fong with regards to delivery ward booking and related questions. She even gave us a couple of maternity freebies and made sure all our concerns were properly addressed.
My wife was suffering from severe pain due to contraction when we reach at the hospital at around 7:30pm, Tuesday 30June. Upon arrival at the entrance we were greeted by the security personnel, they politely assisted and standby the wheel chair.Everything was on a rush as they found out that my wife will deliver the baby very soon. Immediately they alerted Dr Ang while they are preparing the tools for delivery. I went down to the reception at level 1 for admission. I was greeted by Helen, she calmly explained the details and the estimated cost before making the deposit. Half way during the process I told her that I have to go back to delivery suite because my wife will deliver anytime.She told me not to worry as she will just bring the papers for me to sign later. At around 8:14pm after a few push my wife give birth to a beautiful little princess. Big thanks to the Nurses at delivery suites attention to details, and to Dr Lawrence Ang our trusted and the best Doctor.Also to Helen of the paediatric ward, my wife is really happy with her great service. She took care of my new born very well, and gave a lot of advise to my wife in nursing the babies.Overall, we are very satisfied with Thomson medical team. Kudos to all of you!
TERRIBLE TERRIBLE experience here! Nurses and staff were extremely rude and hostile. My mother was here for her delivery and was in a lot of pain, the Nurses were screaming and yelling at her to “keep quiet” and “shut up”. Service was also extremely slow. You would think since it’s a private hospital, service and experience would be better. Everybody is better off at a government hospital, prices are also much more affordable with better service. I would never come here for my own delivery or medical needs and would recommend my friends/family to do the same. Not to mention their IVF mix up a few years ago. Please do yourself a favour and never come here!!!!l
Bad service, unclear instructions, paid for delivery at hospital but still have to pay for parking. food catered is overpriced, no food options within facility. Paid as a stay in visitor but given a sofa to sleep on, still have to pay separately for lunch and dinner on top of stay in fee. DisappointingOnly excellent experience was from the delivery team and staff at level 3 and 4. Level 1 staff just spoilt the whole experience for me.
The labour ward Nurses were very supportive and caring. It made the stressful labour duration much more enjoyable for both parents. The meticulous effort of each staff and nurse right from the front desk to the wards are commendable. The Nurses helped answered questions that us as first time parents were very curious and worried about. Handle our questions in the most professional way to ease our concerns.
Had an unbelievable experience at this hospital while visiting my relative, the girls at the entrance conducting the health screen and the front desk were so nice and helpful , the Nurses were all cheerful and pleasant as wellbut was shocked when we encountered an extremely rude and condescending person who was raising her voice and with no basic courtesy at all .What was even more shocking was that she's the Director of Quality ( Deborah EE ) How can a organization like Thomson Medical engage such a low class person for the job of Director - She's definitely not refined or skilled enough for the job- How can the Management and Board of Directors condone such behavior and still be oblivious of it.No way she will be able to train her staff on Quality management which includes customer service. ( My Family just believe that ). we were there for 3 days and all other staff including the security people were all so courteous and nice- Hope she will send for counseling and retraining
Service was prompt and staff were very patient and attentive. Special shout out to Hafizah for her excellent service and personal touch that made the stay really comfortable. Food was good and servings were decent.
I would like to thank the Thomson Medical staff who assisted with the safe delivery of my 3rd baby boy. I checked in on 31 May 2019 and was there till 2 June 2019. All the staff at the delivery suite Room 7 did a fantastic job!I would also like to thank the nurses and lactation consultant who helped me in all ways while I was warded in Room 325B while in TMC! Thank you!!😍🥰👍
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