Thomson Medical Centre

Thomson Medical Centre, Singapore, Singapore

Thomson Medical Centre is located on Thomson Road in Singapore. This private hospital has 190 beds and offers a wide range of medical procedures for women and children. The hospital is the only niche private hospital for women and children in the country. It is particularly known for its specialisation in obstetrics and gynaecology as well as paediatrics. In addition, it also runs a 24-hour family outpatient clinic and a selection of specialist clinics. The hospital has a dedicated group of doctors and nurses who have the expertise to care for and support mothers during pregnancy and childbirth. They also provide the necessary advice and care for babies after delivery.

The hospital opened in 1979 and Dr. Cheng Wei Chen, the founder of the hospital, is a specialist in obstetrics and gynaecology who wanted to ensure that women could have a pleasant experience when giving birth at his hospital. With a vision to be a leading healthcare provider for women and children, the hospital promises to build long-term relationships with its patients. Their brand promise is called D.E.L.I.V.E.R, which stands for delight, empathies, learn, innovate, value-add, empower, and respect. The hospital’s core values reflect what is truly important to them. They are to serve patients with the highest ethical standards, to be committed to giving their best to society, to take responsibility for their actions, to treat patients with respect and dignity, and to care for their patients, physicians, clients and staff. The Thomson Medical Centre has achieved many milestones since it opened. In 2009, the hospital won the SPRING Singapore Excellent Service Award and the Singapore Brand Award 2009 in the Heritage Brand category. Thomson Medical Center staff also won the Singapore Health Quality Service Award in 2013.

Clinic specialty:

Dental care
Dental implants
Dental cleaning
Dental extraction
Wisdom teeth extraction
Root canal treatment
Dental whitening

Plastic surgery
Botox injections
Skin fillers

IVF
IVF – In vitro fertilisation
IIU – Intrauterine insemination
ICSI – Intracytoplasmic sperm injection
Assisted PMA hatching
Sperm collection
Spermogram
Sperm freezing

Services +

Free Wi-Fi
International newspapers
PRM accessible rooms
Parking
Phone in room
Private rooms
Safe in room
TV in room

City: Singapore – Country: Singapore – Founded in 1979 
Accreditation: No information – Language(s) spoken: English, Malay

Medical

Thomson Medical Centre

4.7

Tina Ng

09:10 02 Oct 24

Hospital Tour by Grace is highly informative. She shared many helpful and practical tips. It was a pity most room types were occupied so the group only managed to view 3 rooms. Nevertheless the info shared by Grace helped us make a decision.Jas Wong and Michelle from the Information Counter were equally professional and helpful. Both provided us with a lot of info. Their friendliness and approachability make us feel very much at home.

Tong Peng Tan

16:37 29 Sep 24

Great experience having our first baby at TMC.We attended the hospital tour and was served by Bridget who gave us a very informative tour and explanation of the various rooms and packages etc.Our gynae was Dr Benjamin Tham who was fantastic throughout out as well and also for his deep expertise on the actual delivery itself. For a detailed gynae review on Dr Benjamin, pls refer to my other 5* review on him instead.The whole delivery experience and stay there was fantastic. Special shoutout to the fish and papaya soup which was simply delicious.Special mention to the staff at the delivery suites, Bebe, Amanda, Noemi and also the nurses whom attended to us at Room 529 from 10/09 to 12/09.If you are curious about the pricing, the total bill came up to $12k+ after medisave deduction for assisted birth with epidural. About 10k for the mother and 2k+ for the baby.Overall, had a wonderful experience here and will recommend TMC and DrBenjamin.

Ng Zheng Yang

12:37 27 Sep 24

We wanted to extend our sincere thanks to Angie for the warm and insightful room tour visit. As first-time parents, my spouse and I truly appreciate her sharing valuable pregnancy knowledge, which gave us better understanding of what to expect and helped us to feel more prepared for the upcoming labor. We are incredibly grateful for the excellent service she provided and her support during this existing time.

manisha negi

04:09 21 Sep 24

Grace TMC tourSubject: Hospital Tour FeedbackDear [Hospital Name] Team,I would like to provide feedback on the recent hospital tour I attended. Overall, the experience was quite positive, and I appreciate the opportunity to visit your facilities and learn more about your services. Below are some points of feedback:1. Staff Friendliness: The staff members who guided us during the tour were very welcoming and knowledgeable. They answered our questions patiently and provided detailed information about the different departments we visited.2. Facility Cleanliness: I was impressed by the cleanliness and organization of the hospital. The rooms, waiting areas, and corridors all appeared well-maintained, creating a pleasant environment for patients and visitors.3. Information Clarity: The information provided during the tour was informative and easy to understand. It helped me gain a better understanding of the hospital's services, specialties, and patient care approach.4. Accessibility: The tour route was well-planned, and the accessibility features for individuals with disabilities were noticeable. This demonstrates a commitment to ensuring that all patients can navigate the hospital comfortably.

Hai Nhu Phan

08:55 20 Sep 24

Sr Angie is an expert and very detailed in hospital tour in TMC. Didn’t expect that she’s just pass age of 80, her energy and sharing tips inspired not only me but all mommy and daddy to be in the tour was amazed and surprised by her knowledge! Thank you so much for everything you did to us! ♥️ so meaningful and blessed to know Sr Angie Ng

Africa Hart

13:33 14 Sep 24

Had both of my children here, everything about the maternity ward is fantastic, from the nurses to the reception staff and housekeeping, and of course the in-house pediatrician who is very knowledgeable. The staff working in the delivery suites operating theatre are seemless in their work, the nurses, surgeons and anaesthetist. I had a pain-free experience despite being brought in for an emergency delivery. The reception staff were even kind enough to take care of our young daughter which gave my husband some time to come in to see baby and myself. It feels like everyone working in the maternity ward cares about your recovery, all the staff are warm and caring.

Yen Ming Chuah

07:15 12 Sep 24

Grace is an excellent guide for maternity tour. She’s very experienced and shared a lot of good tips along with details for delivery. It’s very comprehensive and helpful. I am going to delivery my second baby and find her tour insightful still. It will be great for any new mum and dad to join her tour.

Sam Liew

02:33 12 Sep 24

Kacy is a great lactation consultant! She’s very knowledgeable and gave very practical tips to proper latching! Even when my wife’s nipples are already sore from improper latching in the first day, her techniques and tips ensured my wife’s nipples had no pain at all from a proper deep latch. She also taught training techniques to improve baby’s sucking motion and reflex, which in turn improves breast milk flow and also reduces potential engorgement. A must have for any mummy who is planning to go for the breastfeeding route!

Joycelyn Chen

02:23 06 Sep 24

LC Thiri is very caring and helpful! She teaches me how to latch baby to breast successfully and most importantly, in a comfortable position for mummy! I’ve enjoyed her session really well, she is really a gem!

Fang Boon Foo

06:39 31 Aug 24

Hospital tour is conducted by Sister Angie. She is very experience and knowledgeable, shared in detailed of birth process, room types in TMC and about breastfeeding. She has a warm and helpful personality. One of the more informative hospital tour.

Yven

07:56 29 Aug 24

Bridget provided exceptional assistance and service during our time at Thomson Medical. She was joyful and insightful! Additionally, Sister Angie was incredibly helpful and made our entire experience at Thomson feel welcoming. We truly appreciate the dedication and expertise of both Bridget and Sister Angie 😀

Safia Iqbal

11:24 26 Aug 24

Thiri was my LC who visited me during my hospital stay. The sessions with her were very informative and given at the right time. She is very kind and shares her knowledge in a way we understand and able to benefit from it. I am so grateful of how much of a help her suggestions have been for my breastfeeding journey.

Gennie Neo

08:09 22 Aug 24

Great hospital tour by Grace! She was very engaging and shared a detailed flow of what to expect for new mothers and fathers. She also gave tips on delivery and maternity like types of food to eat.

Savan

12:44 16 Aug 24

I have always done my mammograms regularly at this hospital and once had a minimally invasive surgery here.After many gynecological check-ups, I am very satisfied. The nurses are very professional, attentive, and patient. I always make an appointment and usually wait about 30 minutes before the check-up starts, and the entire process takes around an hour.This time, the mammogram was much more painful than before. The nurse explained that it's because of the new machine, as the old one had been used for many years and was replaced. So, be prepared that the new machine can be quite painful. 😅I remember the last time I had surgery, the hospital's arrangements and the nurses' professionalism left me very satisfied. After the surgery, I also ordered their nutritional meals. They were very delicious and healthy, perfect for postnatal or postoperative recovery. I highly recommend them.The only inconvenience is the location. They provide a shuttle bus to and from Novena shopping mall, but there is no service on weekends. I usually call a Grab, which feels more convenient.However, there is no canteen, only a small café available as an option.

Amelia Ho

08:16 06 Aug 24

We went for a tour with Angie. She is extremely knowledgeable and willing to render any assistance to pregnant mums and dads. Glad that we were able to learn many things from her in a short one hour! Thank you, Angie!

Xav Leow

05:15 03 Aug 24

Amazing tour experience conducted by Sister Angie! Very thorough explanation about the delivery suite, process and also the different maternity wards!She’s super thoughtful, and cover all bases!She even provided us with her personal number for any questions we might have along the way!

Sherry Ong

06:39 02 Aug 24

Ms. Angie Ng from the hospital was excellent in providing us with a very informative and thorough tour, and took time to explain to us what we would expect at each point- from the delivery room to the maternity ward. She also provided very useful tips in how we should prepare ourselves prior to delivery, and was very patient in answering all questions. Thank you Ms. Angie for your brilliant guidance!

Apiz Garcia

07:12 25 Jul 24

Dear Dolores, Komala, Ethylene, Catherine, Sarah, Jasmine, Faye, and Stephanie,I wanted to take a moment to express my heartfelt gratitude for the exceptional care you provided to my wife during her 2-week stay at Thomson Medical Centre. Your kindness, compassion, and dedication to her well-being were truly remarkable.Each of you went above and beyond to ensure her comfort and recovery, and your professionalism and expertise were evident in every aspect of her care. Your tireless efforts and commitment to excellence made a significant difference in her journey, and we are deeply grateful.Please know that your hard work and dedication have not gone unnoticed. You are the unsung heroes of healthcare, and we feel fortunate to have had you by our side during this time.Thank you again for all that you do. You are truly making a difference in the lives of your patients and their families.Sincerely,Fidapiz of room 516

Ava O

05:12 20 Jul 24

Went for a Hospital Tour by Sister Angie. She was very thorough and explained to us on the delivery process and rooms etc.

Mikio Khoo

05:36 13 Jul 24

Grace was our hospital tour guide. She is very informative and very helpful. She gave valuable insights and tips on maternity. Best of all, she gave an exciting and cheerful vibe throughout the tour 👍🏻

Elaine Foo

04:22 13 Jul 24

My husband and I went for a Hospital Tour, at Thomson Medical Centre, to prepare for Delivery. The tour was well facilitated by Grace; she is clearly very passionate about her job, and is knowledgeable in her field. Both my husband and I got to know so much more, as first-time parents (to-be).

David Chan

07:25 11 Jul 24

Thanks nurse grace for the wonderful hospital tour and the recipes for mummy, and walking us through the details of admission.

Amandeep Deol

09:06 10 Jul 24

The tour was very informative and Grace was very enthusiastic and generous with her time. Only downside was we weren’t able to see water birth suites or hydro therapy rooms which I was keen to view. Would have been good to have seen some high quality photos as a replacement for them being occupied to have an improved understanding versus before I took the tour.

Johnson Soon

05:17 29 Jun 24

Very detailed maternity tour at TMC by Sister Angie Ng. She's very experienced and you'll learn all the services and packages offered.

Charlie Lee

07:22 27 Jun 24

Very experienced tour from Grace, for first timers mummies. Took the extra effort to find each and every room available to give us a complete tour. And tips for mummies after labor. She has given informations showing her caring and expertise like shes becoming one of your own family.

Noorun Nuha

10:46 22 Jun 24

My husband and I went for the hospital tour on 21st June, conducted by Angie. She’s been really helpful even before the tour, sharing with us the perks and packages that they offer for Mummy and Baby through WhatsApp.During the tour, she was very thorough explaining the process the moment we come in for labour all the way till discharge. She answered all the questions that other couples had during our tour. Hats off to Angie for bringing us around Thomson Medical Centre’s delivery area. It really gave me and my husband an insight of how it will be when the day comes!We also would like to thank the staffs that helped with the registration, they were friendly and very approachable too.

Akie Ang

08:24 18 Jun 24

Besides bringing us through the hospital tour, Angie is very helpful with her advice on the delivery process and breastfeeding journey. This is exceptional helpful for a first time parent. Thank you!

Chen Jiamin

07:00 11 Jun 24

Enjoyed the hospital tour conducted by Sister Grace. She showed us around the different types of room and gave informative tips of how to prepare nutritious green papaya fish soup and how to use the frozen cabbage to relieve engorgments. She's very motherly and comforting for new mums.

Angelreena Lim

01:44 03 Jun 24

Jas wong at customer service was very approachable and friendly. She handled all our queries patiently, professionally and had all the information at the tip of her fingers. Truly a great Thomson experience!

Tan Keng Guan

06:10 01 Jun 24

Pleasant experience for hospital tour with TMC Senior Guest Services Officer, Bridget. Tks for bringing us through the admission/discharge and maternity process in TMC. 🙏🙏

Jared Sim

07:49 29 May 24

We have just attended a hospital tour hosted by midwife/nurse Grace and we are very thankful for the insightful sharing.Not just on the hardware part of the hospital, but also tips on how we can prepare for some maternity related matters.Thank you so much Grace!

Adriel T

06:37 25 May 24

We attended the tour and had Angie as our guide. It was not what we expected at all. On top of the regular tour of the rooms and whatnot, she shared a lot of useful information for soon-to-be mothers. Her attitude and servitude towards patients is commendable. Highly recommended!

Tan Ann

06:34 25 May 24

Angie our guide for the hospital tour was friendly and informative. She frequently stopped for us to ask questions. Her professionalism also shone through when one of our tour member fainted during the tour. Good job, thank you!

Shuting Wong

05:11 25 May 24

Sister Angie gave a great tour and shared a lot of her valuable knowledge and experience which was really helpful for me as a first time mum.

Tan Manfred

07:34 24 May 24

Attended the maternity tour. Unable to view the rooms. Understand that they are occupied. Perhaps could have photos for us to view the rooms so we can decided better on which room to go for. Also on the website for the rooms could also put some pictures of the toilet in addition to the rooms

Jude Lim

06:46 19 May 24

Went down to level 1 to do admission paperwork for my child last week. Went to the counter marked Admissions Discharge, only to find out that they actually don't do admissions, and it was all the unmarked counters beside them. Bad design and direction signs.Thank you to Bridget, Jas and Michele for their patience.

Kenneth Ow

09:01 18 May 24

Went for TMC room tour on 18/05/2024. Sister Grace Au is really patient, enthusiastic and knowledgeable. I can feel her passion and appreciate all her sharing, especially the one about her cooking recipes.

NigeChan

03:12 12 May 24

Sharing on behalf of my brother and his wife. "We had Thiri as our Lactation Consultant(LC). She did an amazing job with our Son and mama. She was patient and took all the time to explain and teach the proper methods to successfully enable our baby to latch. She was very positive and encouraging, which created a very relaxing environment for mama to learn. There was no pressure from the LC throughout the session. 10/10 experience. Would recommend to friends for sure".

Jeremy Lim

05:08 11 May 24

Enjoyed the Hospital Tour that is guided by Ms Grace. Very experienced nurse, she given us many additional information from rooms pricing to birth experiences. Very caring. Keep up the good effort!!

Eunice Chua

13:00 30 Apr 24

Angie was so detailed and friendly during the Hospital Tour. She is very informative and I can tell that she really has a heart for us mummies and babies. Also, can’t believe she is 80, still so healthy and looking so young.

Lee Jessica

08:08 26 Apr 24

Angie led the tour for us today and she was eloquent and professional. She has shared a lot of useful information! Highly recommended to join the tour.

Windel JR Garciano

07:07 18 Apr 24

Went for hospital tour.Sister Grace was very detailed and meticulous, explaining the different procedures and attending to our queries. Very reassuring.Downside when we went down they were undergoing renovation in the first floor so it gets noisy and dusty.

Jon Leong

06:10 13 Apr 24

Review is based on a hospital tour and information counter services.The hospital tour conducted by nurse Grace Au and we would highly recommend it. She was passionate, experienced (45 years as a nurse/ mid wife) and very endearing. She shared plenty of tips from the perspective of an experienced nurse.Bridget Pereira from the info counter front desk delivered great service. Guiding us through the rather convoluted plans available with patience - keeping her composure despite the crowd.

Tarn Siripanichgorn

02:23 12 Apr 24

Had a really great session with LC Kacy. She gave me a lot of important things to know for successful breastfeeding. She taught me good position for my baby to latch on effectively.Even if I'm a second time mom, but there are so many new things I learnt. Thank you very much for your help and time. Appreciate it a lot.

Shaun Smithson

08:20 05 Apr 24

Horrible service. 5 people working. No one ahead of us and no help at admissions.Since I can’t respond to below and have already sent a dm via their channel with no reply, I needed to add more context. There were no other patients, I had to physically ask for help and still no one spoke and had I not gone over and posted the above review not one of the 5 people would have spoken to me. So rather than saying I waited for 4 minutes while my friend was in pain, maybe they should take responsibility for the bad service and poor processes and recognize they made mistakes - rather than justifying.

Collins Voo

00:44 01 Apr 24

This my 2nd time choosing thomson medical for delivery. First of all thank you for the good service and thank you for those who taking care of my wife and my daughter. Well i am still very very very dissapointed for the operation team, i am sure doc woo did tell the team that i want to cut my daughter unbilical cord as i already inform my doc earler on,but the indian nurse did not ask me if i want to cut it of not and this is happend twice ! First was 2016 and now 2024 !, Well tbh i am to excited to see my daughter untill i can"t think of saying or do anything, as a experience staff the nurse should ask but nurse simply ignore even tho i am standing beside her. Really² sad i am really speechless. Well thank you those staff who take care my wife and my daughter (room 522) during the stay truely appreciate it .To HDU team clarita, lisa and ebner thank you you guys are amazing, wonderful ! you guys making sure my wife is happy and sleep well without any worries ! Really appreciate you guys !To the team 622b/620b huge thank you for your guys hard work in and out and helping out my wife when ever she need help. Thank you once again !

Joanne Png

07:33 16 Mar 24

Bridget has been very helpful in guiding me & my husband throughout the private maternity tour. She has go through every room in detail and Thomson medical is really amazing in terms of room space, quality and services. Thank you Alina & Bridget for assisting my last min request. Really Appreciate!

BJB Tan

07:19 28 Feb 24

Came here for the hospital tour to have a lookout of the rooms available before baby delivery and Grace done a very good job in the whole tour. She also gave a lot of tips and valuable information.

J H

04:24 24 Feb 24

my tour was guided by nurse/midwife (Grace). She explained not only about the hospital but also every details of delivery and caring the baby. Great experience!

Gabriel Leng

08:06 20 Feb 24

Had a good hospital tour around the hospital. Good tips was also shared by the midwife Angie. Would definitely recommend to have a look so that we will be better prepared.

Devin Ong

05:10 03 Feb 24

Angie's tour at Thomson Medical was exceptional! Her knowledge made the visit informative, allowing us to explore delivery rooms and wards. Plus, her friendly demeanor added a welcoming touch to the experience. Highly recommend!

War War Khin

07:14 25 Jan 24

We had a pleasant experience during our hospital tour with Grace. She is very patient and helpful and explained every details that we need to know as the first time parents. Thank you, Grace.

Yan Kai Ng

07:44 23 Jan 24

Bridget was very kind to bring us around the maternity wards even though we missed the tour timing due to our dr appointment. She was great help walking through the prices and packages as well. Thank you!

Jia Yun Or

06:16 23 Jan 24

I recently had the pleasure of going on a hospital tour, and I must say that it was an exceptional experience, thanks to the outstanding service staff, particularly Bridget. Her dedication and knowledge made the tour truly insightful and enjoyable. Bridget was also patient in answering all my questions. Kudos to the guest services team for their commitment to excellence!

Naw Kanyaw Paw

01:11 19 Jan 24

I was given birth at Thomson Medical Center on 7.1.24. I was so satisfied with all the services. Starting from doctors, nurses and all consultants are patient, polite and warm hearted ones. Especially I would like to thanks to Lactation Consultant Liqin because she was teaching me professionally and patiently how to breast feed my baby. Because of that I gained so much knowledge and I can manage my baby smoothly. Also doctors or nurses or consultants or even all the staff doing their jobs with professional way which is make me feel confident to handle myself and baby.Thanks so much to all Thomson Medical Center team. You all did a wonderful and great job👏👏👏👏👏

Li

02:37 15 Jan 24

My wife had a wonderful stay at Thomson, the nurses were attentive and caring and she was well taken care of. Lactation consultant Thiri was very experienced and helpful to help gain confidence in breastfeeding. Will Thomson recommend to any expecting mummies!

Md Asyraf Rostam

03:16 03 Jan 24

LC Shimin was very informative and help us have better understanding on lactation process. She also assist to demonstrate the proper technique for breastfeeding as we were struggling to perform as a new parent. Overall we are satisfied with her assistance and we were very comfortable with her teachings.

Candy Ng

03:04 29 Dec 23

Thomson woman hospital is one of the great strong establishments hospital in Singapore where I can highly recommend to everyone. The cleaningness is promising clean and comfortable. All the staffs and nurses are performing professionally taking care all the patient. Doctors are well deserved earned the trusts from me as a patient. I am grateful the lactation lady and nurses gave us a lot of great guidances about taking care baby and breastfeeding to me as a fresh mum position.Food is very good and healthy standard as for a hospital. I am happy. I love the papaya fish milk recipe for breastfeeding. Overall Me , my husband and my baby are happy with this hospital. 😊👍😁Feeling Positive!!

Kelvin Koh

07:56 28 Dec 23

Wonderful experience for the hospital tour service with sister Grace and CS staff Danish who were knowledgeable and comprehensive in their sharing. They value added with additional tips about the birthing process to what to expect after birth. Also, they directed us to resources and how best to attain other information that we need.

Eunice Teng

05:07 16 Dec 23

Nurse Angie is very patient and thorough with her explanation of the hospital tour. She answered every of our questions and also gave us very good advice of what to do and what not to do when baby is born. As for the hospital bag what to prepare and when to prepare when it’s nearer to EDD.

Emily Yeoh

16:35 13 Dec 23

Grace was very friendly and knowledgeable. She shared a lot during the hospital tour and some useful tips to new parents as well. She always welcome any queries and ready to answer them. Great tour experience for new parents like us as we have no idea what to expect.

Enzo Seah

06:21 09 Dec 23

Had a maternity room tour conducted by Angie. She gives very detailed explanation of the different types of room and the delivery rooms. Now me and my wife feel more confident.

Stephanie Tan

05:14 25 Nov 23

Angie is very patience, friendly and experienced. The tour is very well organized and useful. She has explained everything in well detailed. Very nice experience for a first time hospital tour.

Sophy Tan

08:09 21 Nov 23

Attended the maternity tour at Thomson Medical Centre conducted by Angie Ng. She was very enthusiastic and informative with the tour. She shared a lot of information that was beneficial for new dad and mum and this was very heartwarming for us. We enjoyed the tour!

Wei ling Tan

08:54 20 Nov 23

Made an appointment with LC Kacy to learn about the latching as well as learning on the usage of breast pump. She is very patience and understanding. She knows what mummy concern and attended to the inquiry immediately. Really great to has her as our LC. Thank you!

Xiao Yun Ding

02:09 14 Nov 23

Sun Rong is my breast consultant and she very professional. She guide me on how to breast feed my baby boy and manual hand pump the breast milk with patiently. And also guide me how to massage my breast. I feel very comfortable with her during the full consultant session.

Esn Akbdk

13:33 06 Nov 23

Upon our registration, we were learn that we qualified for six months of free diapers. However, since that initial notification, we have not received any further communication or guidance on how to avail of this benefit.Before our departure from the hospital, a member of the team advised us that someone would reach out to us via email to inquire about the required diaper sizes and provide further details about the process. Regrettably, it has now been more than a month, and we have not received any such communication.To address this issue, I called the hospital earlier today. To my surprise, I was informed that we do not qualify for the free diaper benefit because we did not pay a $200 deposit. This information was unexpected, as during our registration process, we were not made aware of any requirement to submit a deposit to be eligible for this benefit.Furthermore, upon our discharge from the hospital, we were assured that we would be contacted regarding the free diaper program, with no mention of a deposit being necessary.I would like to kindly request your assistance in clarifying the qualification criteria for the free diaper benefit, as well as understanding why this deposit requirement was not communicated to us during the registration process. We value transparency and open communication and hope to resolve this matter in a fair and satisfactory manner.

Siling Ng

06:28 04 Nov 23

Joined the Thomson Hospital Tour held by Angie and it was very informative. She attended to all inquiries and provided insights based on her own experience as a midwife. Thank you!

Candice Ling

05:32 25 Oct 23

A smooth visit to the hospital, at both the outpatient and the laboratory. Tiffany was excellent, and Alinah from concierge was superb. Alinah saw me struggle and she quickly came forward to help me carry my kid until the car arrived. Such kindness!

James C

04:03 24 Oct 23

Second time here… for wife’s scan.. had excellent service from Bridget & Alinah from the counter. Very approachable and friendly. Thank you both! 🙂

Chong Joon Huei

03:19 18 Oct 23

As first time parents we are very grateful for the assistance that Ms Chua has given us to clear our many queries. She gave practical advices and showed us how to do proper hand expression which is a lifesaver while waiting for the correct flange size to be delivered.

Lin Zoey

01:52 12 Oct 23

Lactation Specialist LC Thiri is very thorough, detailed, patient, and encouraging. I felt so motivated after my session with her, and all my fears and worries were addressed. I am more confident now to continue my breastfeeding journey! Thank you!

Christine Yeo

03:59 10 Oct 23

Ms Alina exhibited exceptional patience and attention to detail while explaining to me about the room packages. She went above and beyond by sharing and elucidating additional valuable information that I had not been aware of. I genuinely appreciate the outstanding service provided here. Thank you!

David Lim

07:08 07 Oct 23

Very detail and good MS ALINAH really friendly and helpful :)) But the service on the staffs at lvl 5 is not very friendly when we press the panic button they took far too long to come morning shift is still ok but night shift I really need to go out side to the counter and inform them to come in to help out my wife . Quite disappointed on the service as I heard all good review on this hospital that’s why I choose this hospital but end up choosing the premier room is nothing different from 2 bed or 4 bed room . And please take note the food compare to other hospital it’s bad tasteless .

Azhar Rabian

04:27 05 Oct 23

Sister Amanda is a very knowledgeable nurse and answers questions well. We had a great overall experience and my wife was well taken care of. Lactation Consultant Thiri is very assuring and explained to us breastfeeding methods really well.

Cara Ng

12:40 19 Sep 23

I had a great experience with their inpatient lactation consultant Thiri, who was very encouraging with breastfeeding and taught us many hands on tips on the correct position to feed baby. She was thoughtful and caring to know I had a C-section done and shared useful positions to avoid pressure on my wound. Thanks Thiri!

Celeste Seah

08:14 05 Sep 23

Angie provided an amazing FTM hospital tour. Her warm and knowledgeable approach made the experience both informative and enjoyable. Her attention to detail and willingness to answer questions left me feeling reassured and well-prepared. Thanks to Angie, this tour was truly outstanding!

Eric Tedja

11:47 19 Aug 23

Madam Angie Ng was our tour host…very friendly and patient at answering the group’s questions and repeatedly apologising for having to run such a big group due to leave…overall very positive experience. Shout out to Mikela who’s interning at information counter for meeting our request for a wheelchair despite of the short notice and accompanying us for half of the tour! Highly recommended for all parents to book early and attend 👍🏻

Madeline Choo

04:13 07 Aug 23

I had a great experience delivering at Thomson! The nurses were very encouraging and I am super glad to have their guidance. I am always worried I could not latch but lactation consultant Thiri reassures me and taught me different methods to try out and not get discourage. Highly recommend the hospital to all mummies-to-be!

Rshome 124

09:43 06 Aug 23

Mdm Angie brought us for first time mum tour and she is very good. Very informative. Very caring when I almost faint. Explain well and loves her job that even with a call incoming she continue to entertain us. Love her motherly spirit.

Colin

09:31 18 Jul 23

20230718 TuesdayThank you Grace (from Delivery Suite) for an insightful and educational hospital tour. The information and tips are useful, in addition to answering our questions. Much thanks again 😊20230704 TuesdayAlinah from Guest Services was most helpful in rescheduling the hospital tour, following up with a call and answering my questions. Thank you 😊

HuiZhen Lim

06:55 21 May 22

Went for the hospital tour for first-time mums today with the tour led by Sister Angie. She brought us around through the delivery suite and the various types of rooms available, and was very clear and detailed with her explanation. She also gave us lots of helpful advice throughout the tour, sharing her wealth of knowledge with the years of experience that she has. Thank you Sister Angie! 🙂

Goh Jackie

06:42 21 May 22

Great work to Shazehan who provided an excellent tour of the hospital for soon to be parents for us. The tour gave us even more confidence in Thomson Medical Centre. Thank you!

Roz&Found

05:28 14 May 22

Sufiah at the birth registration was very patient and helpful despite being 1 hour past her work hours. Very good service indeed!

QINGPU ZHENG

03:47 13 May 22

Ms Sufiah at the Birth Registration is very friendly, being patient to all the inquiries and providing clear and efficient advice/instruction for every step during the procedure.Appreciate much the support and big thumb up on her service.

Lina Mercer

13:39 11 May 22

My son had a day surgery on Feb 17. Although the surgery went well and the care rendered by the surgeon and outpatient ward nurses were amazing, unfortunately the post discharged experience was a disaster.We followed up with the business office on the e-filing for insurance claim in March after receiving a text saying that no e-file has been received and was told that they have back logs and the person in charge will revert to us. No follow up or whatsoever so we assume everything is in place. We were surprised to receive a letter from the insurance company last week (after close to 2 months) stating that they have yet to receive the e-filing from the hospital.I called the hotline and was assisted by a very helpful lady called Sarina on May 6 and who sent an email to the business office with my son’s details and told me to call back if no one contacted me within 2 days. Of course no one called me. I called back on May 10 and assisted by Sarina again and she traced back the email and resend to the team in charge stating the urgency. It has been 3 days now and no one bothers to call me.I’m happy if the hospital prefers to absorb this medical bill but I’m just taken aback by the level of ignorance and incompetence given Thomson medical is one of the so called reputable hospital for mums and kids.Someone in the insurance department needs to step up and look into this matter. The other two private hospitals that I have come across are very professional and i don’t need to waste my time chasing insurance.

Jack Yau

15:45 29 Apr 22

The experience is too good to be true1. We asked for 1 bedder stay and that was confirmed by the clinic, but ended up in a 2 bedder room, with that I cannot accompany my wife overnight. They said we are in the queue for 1 bedder and room will be available only at 3pm tomorrow but my wife will checkout at 11am. Ridiculous.2. We stood for 30mins for the room to be ready. My wife suppose to insert the pill at 10am but only it was inserted at 11:45am. The pill has to be inserted 4 hours before the surgery and initially we were told surgery time is 2pm3. We were told the surgery time was 2pm. One day before the surgery day we were told it become 2-3pm. During admission we were told it became 3:30pm4. There is no dedicated nurse for my wife and no nurse can speak Chinese5. Nurses are very occupied. Sometimes it took 30mins - 2 hours for nurse to come after ringing the bell6. Since I cannot accompany my wife, at ground floor reception I was told I can come back and accompany my wife tomorrow at 7-8am. But at ward level there is a sign saying visiting is only between 1-8pm. Staff at ward level said I can come back in the morning tomorrow and show ART result to the ground staff and he will provide me a yellow band to go to the ward. Ended up from the main entrance to the ward no one asked for my ART result, no one asked me anything and I can go straight to the ward. Chaos.7. It took 2 hours for them to prepare a bill. At ward level we were told to wait till the bill to be ready before discharge. Then they say we can do express checkout. But At ground floor reception we were told we are free to go without signing anything. Till now we have no idea what is the final bill. Chaos.8. No one inform us what can or cannot be done after the surgery. Only when at home we realize some procedures were done of which we were not told at all.What a wonderful experience! What a shame if it is the Singapore standard.

Cassandra Chan

08:09 27 Apr 22

Sheryl was very informative through the tour. Very lucky to have her bring us around!

y w yao

09:28 26 Apr 22

Sheryl L gave my wife and me, an insightful tour of the facilities.She was very patience and knowledgeable.Great service, do check her out for her great service.

Antoine

00:51 18 Mar 22

Went to the so called « 24/7 » clinic, took a queue number and waited 1 hour. Nobody attended to me (i was the only person waiting). Do not waste your time going there.

Vivian Cheong

01:11 30 Dec 21

Great service and follow ups by Thomson Medical. Special compliments to Weijie from Guest Services who is very patient and resourceful in answering all my queries 👍

Janice Senejani

02:36 13 Dec 21

My 5yo daughter was admitted to Thomson Medical due to an asthma attack and was amazingly taken care by their professional team. The nurses at level 4 Pediatrics ward were so caring and knowledgeable. They took care of my Daughter like their own and constantly made me feel at ease. Kudos to the nursing team! Oh and the room is so nice and clean too. There was a nice table for me to do my work while my daughter was resting.

J T

05:56 11 Dec 21

Staff are friendly but the process is less than efficient. Considering that I’m visiting its 24 hr family clinic, there is no single doctor available to tide through the change over between shifts. 20min of pure waiting for the arrival of the doctor to execute the change over.

Choh Pang

02:40 14 Oct 21

TMC guest service impress me with their awesome responsiveness and warmth solutions to our needs. Special thank you to Senior Manager guest service for rendering a wonderful guest journey.

Wolfgang Oesch

02:20 05 Aug 21

Dear Thomson Medical staff,You did an incredible job getting us ready for birth and catering to our every needs thereafter in hospital. All staff involved were professional, kindhearted, very helpful and thoroughly committed. We had a great experience with you and are very grateful.Thank you very much.

Anna Louise

07:43 28 Jul 21

Ultra efficient hospital. Truly world class. They have streamlined process from the checking in to admission up to discharge. It brings a huge boost by employing Filipino nurses. They are the best in care. I recently delivered at this hospital and I must say they have taken care of me so well. The doctors along with all the rest of the hospital staff work together to deliver utmost care and performance of their duties professionally.

Stray Kitty’s

15:22 26 May 21

Went for swab test for my kid, the nurse and staff did a great job 👏 very patient, went at night was the best so peaceful fast with no Q

Ken Yap

08:40 06 May 21

Good first mum tour by Sister Angie. Very informative and gave us a lot of advices. She ran through the whole labor process with us, so at least now, we know what to expect when the day come. Thanks!

Raymond Lam

03:47 25 Apr 21

Hi, I would like to express my sincere appreciation to Ms Joanne Wong from the customer service counter of Thomson Medical Centre for her seamless service as one of the most helpful and renowned service provider. Ms Joanne Wong has been delivering high-quality work with exceptional customer service and I would like to thank you again for your extreme attentiveness helping me ease my concerns. Well done and good job Ms Joanne Wong.RegardsRaymond Lam

felicia goh

07:44 15 Dec 20

Polly was very friendly and jovial on our hospital tour. All my queries were well answered with a smile! (: we assured that we’ll be well taken of in January for my delivery!

Lam Mingwen

02:56 14 Nov 20

Merci de livrer l'équipe de costume qui sert ma femme et moi.Leurs services sont bien recommandés!Et enfin merci au docteur Vincent Lee pour avoir encore une fois aidé ma femme à accoucher.Souhaitant une bonne santé à l'équipe de livraison et au docteur Lee !!Merci

mild giraffe

01:52 11 Nov 20

L'infirmière principale Marie du niveau 4 est excellente. Met toujours les patients à l'aise, même lorsqu'ils prennent du sang! Je la vois avec le Dr Kevin tan, tout le monde travaille bien en équipe. Le service est chaleureux et amical.

Mike Pearson

04:41 22 Oct 20

Good option for delivery. May not look the newest, but team well trained and competent. Nurses on ward can be incredible at times. Current fathers able to be at delivery (incl. C-sections I believe) during Covid. Good water birth options available.

Mervin Ang

06:07 15 Sep 20

Joined the first-time mum maternity tour with my wife. Angie provided us with great and detailed service and shared a lot of knowledge regarding breastfeeding as well. Highly recommend.

Poogle S

06:33 14 Sep 20

Had a very pleasant experience with Angie Ng during the First Time Mum hospital tour.. It was educational and she was also very ready to help when we had questions

R G

08:30 11 Sep 20

Excellent maternity ward tour by nurse Angie Ng.

Paddy Kirwan

05:54 09 Sep 20

While the nursing staff are excellent the overall experience is quite poor. Parking is an absolute nightmare, poor food choices (deliFrance option is terrible, very poor quality, rude staff, always out of food).

C Goh

20:47 08 Sep 20

I strongly recommend Thomson Medical TCM to anyone seeking pain relief.My first visit at Thomson Punggol had been a wonderful experience. The encounter with the counter staff and the acupressure therapist, Leona Chia had been very pleasant. They are patient, helpful, and most importantly, caring.Leona is very skilful in her treatment and knowledgeable too. She would spontaneously share tips on how to eat well and live well. Whenever she performs acupressure, she makes me feel well taken care of as she would not just treat the area of pain, instead she will go on to treat places where the pain could be linked. The strength applied is just right too. Leona definitely cares about the health of her patients. Before I went back, she even came along to the counter to share with me 3 exercises I could do at home so as to assist me in healing faster. I have since switch my treatment to Thomson from RMC and I have enjoyed every session at both NUH & Punggol. Thank you Thomson Medical & Leona! 🤗

Loh Jia Long

00:31 06 Sep 20

Vendredi, nous avons eu une visite de maternité guidée par Mme Ng. C'était agréable et instructif. Elle nous a montré la plupart des installations que les futurs parents pourraient utiliser et a expliqué comment faire de manière très détaillée. Outre les informations relatives à l'hôpital, elle a également partagé des conseils précieux pour les nouveaux parents pour gérer le nouveau-né. Nous avons grandement bénéficié de cette visite. Merci Mme Ng!

Jacqueline Tan

09:37 04 Sep 20

Booked a hospital tour and was attended to by Ms Loh Jin Feng who is really pleasant, friendly and knowledgeable. As a FTM, there were many questions thrown at Jin Feng but she proved to be really patient in addressing every one of our concerns. Tour was also well managed, punctual and smooth. Thank you TMC for the experience.

Charmaine L.

16:34 31 Aug 20

My husband and i went for hospital tour guided by Angie! She was very passionate as she walks us thru the whole delivery process which gives us more confidence n assurance as first time parents on what to expect during the entire labour process. She was also very friendly n informative as she shares some of the tips with us based on her past experiences.. it was really useful n we benefited frm it esp during this covid season.. Thank you for your time Angie! Really appreciate it 🙂

sophia lee

22:22 20 Aug 20

Our stay at Thomson Medical has been amazing! It felt like a staycation amidst the circuit breaker! Some days I even forget that I was in a hospital as their service was like a mixture between a confinement centre and a hospital which made transition into confinement practices a bit easier after discharge. A very special thanks to the professional doctors took care of me medically and to the caring nurses that motivated me during my delivery and nurses that continued to care for recovery.Looking back at my experience, I’m missing the stay and everyone that I met during my stay. Everyone was so pleasant and positive and it made it a good start to parenthood!

Lee Peng

07:07 17 Aug 20

We went for hospital tour guided by Angie! She was very informative and friendly which we appreciate! Make first-time parents feel more assured. Thank you for your time! 🙂

Amy Nguyen

03:55 08 Aug 20

Was at Thomson last time when wanted to find out more information about maternity ante and postnatal service, Ms Polly was really helpful and gave us a comprehensive information. She was friendly, sincerely and warmly asking us beyond our questions to make sure a newly wed couple could have a proper plan to go the next step of having a child. Thank you so much for your great help Ms Polly.

Loven Govender

06:43 07 Aug 20

Great tour. very informative. questions were well answered

Andrea Li

12:54 24 Jul 20

Delivered my first child here and had an excellent experience! The nurses were kind, warm, encouraging and put me at ease. I was well looked after right from admission. The hospital staff are also very helpful and patient in answering any queries I had. In particular, Polly - a wonderful hospital ambassador, who was always a joy to speak with! All in all, my experience at Thomson medical centre was extremely positive and I felt completely at ease at every visit even during a global pandemic.

Est P

01:08 21 Jul 20

Had a hospital tour for ftm. Staff very helpful and warm. Rooms are nice and clean. Special thanks to sister angie for the tour and helpful information staff grace!

Kimberly Pamela Charles

13:50 20 Jul 20

Thumbs up to Customer Service Officer Zairy. He is very helpful and attentive. Even with his mask on u can see the smile in his eyes. Thank you for looking out for always looking out for all the expectant mommies and patrons when we alight at the drop off area/ taxi stand. Cheers.

Apriyani Tonny

06:58 07 Jul 20

We have hospital tour 07/07/2020 Guide by: Ms Polly FongI feel so blessed to have guest service like Ms. Polly, She's really great, Her english really clear, easy to understand and answer our question with her professionalism. Me and my husband really enjoy our hospital tour session. Thank you so much Ms. Polly

nikhita iyer

07:44 05 Jul 20

We were assisted very well and kindly by Ms Polly Fong with regards to delivery ward booking and related questions. She even gave us a couple of maternity freebies and made sure all our concerns were properly addressed.

Laurence Burog

05:40 05 Jul 20

My wife was suffering from severe pain due to contraction when we reach at the hospital at around 7:30pm, Tuesday 30June. Upon arrival at the entrance we were greeted by the security personnel, they politely assisted and standby the wheel chair.Everything was on a rush as they found out that my wife will deliver the baby very soon. Immediately they alerted Dr Ang while they are preparing the tools for delivery. I went down to the reception at level 1 for admission. I was greeted by Helen, she calmly explained the details and the estimated cost before making the deposit. Half way during the process I told her that I have to go back to delivery suite because my wife will deliver anytime.She told me not to worry as she will just bring the papers for me to sign later. At around 8:14pm after a few push my wife give birth to a beautiful little princess. Big thanks to the Nurses at delivery suites attention to details, and to Dr Lawrence Ang our trusted and the best Doctor.Also to Helen of the paediatric ward, my wife is really happy with her great service. She took care of my new born very well, and gave a lot of advise to my wife in nursing the babies.Overall, we are very satisfied with Thomson medical team. Kudos to all of you!

Charlotte Moon

11:42 26 Jun 20

TERRIBLE TERRIBLE experience here! Nurses and staff were extremely rude and hostile. My mother was here for her delivery and was in a lot of pain, the Nurses were screaming and yelling at her to “keep quiet” and “shut up”. Service was also extremely slow. You would think since it’s a private hospital, service and experience would be better. Everybody is better off at a government hospital, prices are also much more affordable with better service. I would never come here for my own delivery or medical needs and would recommend my friends/family to do the same. Not to mention their IVF mix up a few years ago. Please do yourself a favour and never come here!!!!l

Dr Ma

08:50 23 Jun 20

Inefficient clinic operation, unnecessary tests, delayed reports, careless of parents emotions ... Profit-oriented, NONE valued-based medical practice. Strongly NOT recommended效率低下的诊所运营、非必要检查、延期的诊断报告、对于父母为诊断结果延期的焦虑心情漠不关心、脱卸责任 ...... 完全是非以患者为价值导向的医疗职业操守。我和太太非常遗憾选择这家诊所，现已经转出。极力不推荐给您和您的家人！

- Kwan

09:39 18 Jun 20

Bad service, unclear instructions, paid for delivery at hospital but still have to pay for parking. food catered is overpriced, no food options within facility. Paid as a stay in visitor but given a sofa to sleep on, still have to pay separately for lunch and dinner on top of stay in fee. DisappointingOnly excellent experience was from the delivery team and staff at level 3 and 4. Level 1 staff just spoilt the whole experience for me.

Amanda Neo

06:00 02 Mar 20

Love the stay in Thomson Medical during 26Feb to 29Feb! The Nurses are so attentive and sensitive to mummy needs! That is the reason why I chose to come back Thomson again for my second delivery.

Bernard Tan

14:42 25 Feb 20

The labour ward Nurses were very supportive and caring. It made the stressful labour duration much more enjoyable for both parents. The meticulous effort of each staff and nurse right from the front desk to the wards are commendable. The Nurses helped answered questions that us as first time parents were very curious and worried about. Handle our questions in the most professional way to ease our concerns.

Rajantharan Rajantharan

03:58 01 Feb 20

Had an unbelievable experience at this hospital while visiting my relative, the girls at the entrance conducting the health screen and the front desk were so nice and helpful , the Nurses were all cheerful and pleasant as wellbut was shocked when we encountered an extremely rude and condescending person who was raising her voice and with no basic courtesy at all .What was even more shocking was that she's the Director of Quality ( Deborah EE ) How can a organization like Thomson Medical engage such a low class person for the job of Director - She's definitely not refined or skilled enough for the job- How can the Management and Board of Directors condone such behavior and still be oblivious of it.No way she will be able to train her staff on Quality management which includes customer service. ( My Family just believe that ). we were there for 3 days and all other staff including the security people were all so courteous and nice- Hope she will send for counseling and retraining

Mrs Tan

05:17 21 Jan 20

Service was prompt and staff were very patient and attentive. Special shout out to Hafizah for her excellent service and personal touch that made the stay really comfortable. Food was good and servings were decent.

Safa Ahamad

03:32 12 Jul 19

We came for our son’s medical examination but he did all the wrong and he is doing business here not practicing what he is suppose to be.Charging also a huge amountDon’t come here.

Bhavani Kanan

15:00 02 Jul 19

I would like to thank the Thomson Medical staff who assisted with the safe delivery of my 3rd baby boy. I checked in on 31 May 2019 and was there till 2 June 2019. All the staff at the delivery suite Room 7 did a fantastic job!I would also like to thank the nurses and lactation consultant who helped me in all ways while I was warded in Room 325B while in TMC! Thank you!!😍🥰👍

Voir les autres avis

Edit / Claim / Report an error ?