Thomson Medical Centre, Singapore, Singapore
Thomson Medical Centre is located on Thomson Road in Singapore. This private hospital has 190 beds and offers a wide range of medical procedures for women and children. The hospital is the only niche private hospital for women and children in the country. It is particularly known for its specialisation in obstetrics and gynaecology as well as paediatrics. In addition, it also runs a 24-hour family outpatient clinic and a selection of specialist clinics. The hospital has a dedicated group of doctors and nurses who have the expertise to care for and support mothers during pregnancy and childbirth. They also provide the necessary advice and care for babies after delivery.
The hospital opened in 1979 and Dr. Cheng Wei Chen, the founder of the hospital, is a specialist in obstetrics and gynaecology who wanted to ensure that women could have a pleasant experience when giving birth at his hospital. With a vision to be a leading healthcare provider for women and children, the hospital promises to build long-term relationships with its patients. Their brand promise is called D.E.L.I.V.E.R, which stands for delight, empathies, learn, innovate, value-add, empower, and respect. The hospital’s core values reflect what is truly important to them. They are to serve patients with the highest ethical standards, to be committed to giving their best to society, to take responsibility for their actions, to treat patients with respect and dignity, and to care for their patients, physicians, clients and staff. The Thomson Medical Centre has achieved many milestones since it opened. In 2009, the hospital won the SPRING Singapore Excellent Service Award and the Singapore Brand Award 2009 in the Heritage Brand category. Thomson Medical Center staff also won the Singapore Health Quality Service Award in 2013.
Clinic specialty:
Dental care
Dental implants
Dental cleaning
Dental extraction
Wisdom teeth extraction
Root canal treatment
Dental whitening
Plastic surgery
Botox injections
Skin fillers
IVF
IVF – In vitro fertilisation
IIU – Intrauterine insemination
ICSI – Intracytoplasmic sperm injection
Assisted PMA hatching
Sperm collection
Spermogram
Sperm freezing
Services +
Free Wi-Fi
International newspapers
PRM accessible rooms
Parking
Phone in room
Private rooms
Safe in room
TV in room
City: Singapore – Country: Singapore – Founded in 1979
Accreditation: No information – Language(s) spoken: English, Malay
Medical
HuiZhen Lim
06:55 21 May 22
Went for the hospital tour for first-time mums today with the tour led by Sister Angie. She brought us around through the delivery suite and the various types of rooms available, and was very clear and detailed with her explanation. She also gave us lots of helpful advice throughout the tour, sharing her wealth of knowledge with the years of experience that she has. Thank you Sister Angie! 🙂
Goh Jackie
06:42 21 May 22
Great work to Shazehan who provided an excellent tour of the hospital for soon to be parents for us. The tour gave us even more confidence in Thomson Medical Centre. Thank you!
Roz&Found
05:28 14 May 22
Sufiah at the birth registration was very patient and helpful despite being 1 hour past her work hours. Very good service indeed!
QINGPU ZHENG
03:47 13 May 22
Ms Sufiah at the Birth Registration is very friendly, being patient to all the inquiries and providing clear and efficient advice/instruction for every step during the procedure.Appreciate much the support and big thumb up on her service.
Lina Mercer
13:39 11 May 22
My son had a day surgery on Feb 17. Although the surgery went well and the care rendered by the surgeon and outpatient ward nurses were amazing, unfortunately the post discharged experience was a disaster.We followed up with the business office on the e-filing for insurance claim in March after receiving a text saying that no e-file has been received and was told that they have back logs and the person in charge will revert to us. No follow up or whatsoever so we assume everything is in place. We were surprised to receive a letter from the insurance company last week (after close to 2 months) stating that they have yet to receive the e-filing from the hospital.I called the hotline and was assisted by a very helpful lady called Sarina on May 6 and who sent an email to the business office with my son’s details and told me to call back if no one contacted me within 2 days. Of course no one called me. I called back on May 10 and assisted by Sarina again and she traced back the email and resend to the team in charge stating the urgency. It has been 3 days now and no one bothers to call me.I’m happy if the hospital prefers to absorb this medical bill but I’m just taken aback by the level of ignorance and incompetence given Thomson medical is one of the so called reputable hospital for mums and kids.Someone in the insurance department needs to step up and look into this matter. The other two private hospitals that I have come across are very professional and i don’t need to waste my time chasing insurance.
Jack Yau
15:45 29 Apr 22
The experience is too good to be true1. We asked for 1 bedder stay and that was confirmed by the clinic, but ended up in a 2 bedder room, with that I cannot accompany my wife overnight. They said we are in the queue for 1 bedder and room will be available only at 3pm tomorrow but my wife will checkout at 11am. Ridiculous.2. We stood for 30mins for the room to be ready. My wife suppose to insert the pill at 10am but only it was inserted at 11:45am. The pill has to be inserted 4 hours before the surgery and initially we were told surgery time is 2pm3. We were told the surgery time was 2pm. One day before the surgery day we were told it become 2-3pm. During admission we were told it became 3:30pm4. There is no dedicated nurse for my wife and no nurse can speak Chinese5. Nurses are very occupied. Sometimes it took 30mins - 2 hours for nurse to come after ringing the bell6. Since I cannot accompany my wife, at ground floor reception I was told I can come back and accompany my wife tomorrow at 7-8am. But at ward level there is a sign saying visiting is only between 1-8pm. Staff at ward level said I can come back in the morning tomorrow and show ART result to the ground staff and he will provide me a yellow band to go to the ward. Ended up from the main entrance to the ward no one asked for my ART result, no one asked me anything and I can go straight to the ward. Chaos.7. It took 2 hours for them to prepare a bill. At ward level we were told to wait till the bill to be ready before discharge. Then they say we can do express checkout. But At ground floor reception we were told we are free to go without signing anything. Till now we have no idea what is the final bill. Chaos.8. No one inform us what can or cannot be done after the surgery. Only when at home we realize some procedures were done of which we were not told at all.What a wonderful experience! What a shame if it is the Singapore standard.
Cassandra Chan
08:09 27 Apr 22
Sheryl was very informative through the tour. Very lucky to have her bring us around!
y w yao
09:28 26 Apr 22
Sheryl L gave my wife and me, an insightful tour of the facilities.She was very patience and knowledgeable.Great service, do check her out for her great service.
Antoine
00:51 18 Mar 22
Went to the so called « 24/7 » clinic, took a queue number and waited 1 hour. Nobody attended to me (i was the only person waiting). Do not waste your time going there.
Vivian Cheong
01:11 30 Dec 21
Great service and follow ups by Thomson Medical. Special compliments to Weijie from Guest Services who is very patient and resourceful in answering all my queries 👍
Janice Senejani
02:36 13 Dec 21
My 5yo daughter was admitted to Thomson Medical due to an asthma attack and was amazingly taken care by their professional team. The nurses at level 4 Pediatrics ward were so caring and knowledgeable. They took care of my Daughter like their own and constantly made me feel at ease. Kudos to the nursing team! Oh and the room is so nice and clean too. There was a nice table for me to do my work while my daughter was resting.
J T
05:56 11 Dec 21
Staff are friendly but the process is less than efficient. Considering that I’m visiting its 24 hr family clinic, there is no single doctor available to tide through the change over between shifts. 20min of pure waiting for the arrival of the doctor to execute the change over.
Choh Pang
02:40 14 Oct 21
TMC guest service impress me with their awesome responsiveness and warmth solutions to our needs. Special thank you to Senior Manager guest service for rendering a wonderful guest journey.
Wolfgang Oesch
02:20 05 Aug 21
Dear Thomson Medical staff,You did an incredible job getting us ready for birth and catering to our every needs thereafter in hospital. All staff involved were professional, kindhearted, very helpful and thoroughly committed. We had a great experience with you and are very grateful.Thank you very much.
Anna Louise
07:43 28 Jul 21
Ultra efficient hospital. Truly world class. They have streamlined process from the checking in to admission up to discharge. It brings a huge boost by employing Filipino nurses. They are the best in care. I recently delivered at this hospital and I must say they have taken care of me so well. The doctors along with all the rest of the hospital staff work together to deliver utmost care and performance of their duties professionally.
Stray Kitty’s
15:22 26 May 21
Went for swab test for my kid, the nurse and staff did a great job 👏 very patient, went at night was the best so peaceful fast with no Q
Ken Yap
08:40 06 May 21
Good first mum tour by Sister Angie. Very informative and gave us a lot of advices. She ran through the whole labor process with us, so at least now, we know what to expect when the day come. Thanks!
Raymond Lam
03:47 25 Apr 21
Hi, I would like to express my sincere appreciation to Ms Joanne Wong from the customer service counter of Thomson Medical Centre for her seamless service as one of the most helpful and renowned service provider. Ms Joanne Wong has been delivering high-quality work with exceptional customer service and I would like to thank you again for your extreme attentiveness helping me ease my concerns. Well done and good job Ms Joanne Wong.RegardsRaymond Lam
felicia goh
07:44 15 Dec 20
Polly was very friendly and jovial on our hospital tour. All my queries were well answered with a smile! (: we assured that we’ll be well taken of in January for my delivery!
Lam Mingwen
02:56 14 Nov 20
Merci de livrer l'équipe de costume qui sert ma femme et moi.Leurs services sont bien recommandés!Et enfin merci au docteur Vincent Lee pour avoir encore une fois aidé ma femme à accoucher.Souhaitant une bonne santé à l'équipe de livraison et au docteur Lee !!Merci
mild giraffe
01:52 11 Nov 20
L'infirmière principale Marie du niveau 4 est excellente. Met toujours les patients à l'aise, même lorsqu'ils prennent du sang! Je la vois avec le Dr Kevin tan, tout le monde travaille bien en équipe. Le service est chaleureux et amical.
Mike Pearson
04:41 22 Oct 20
Good option for delivery. May not look the newest, but team well trained and competent. Nurses on ward can be incredible at times. Current fathers able to be at delivery (incl. C-sections I believe) during Covid. Good water birth options available.
Mervin Ang
06:07 15 Sep 20
Joined the first-time mum maternity tour with my wife. Angie provided us with great and detailed service and shared a lot of knowledge regarding breastfeeding as well. Highly recommend.
Poogle S
06:33 14 Sep 20
Had a very pleasant experience with Angie Ng during the First Time Mum hospital tour.. It was educational and she was also very ready to help when we had questions
Paddy Kirwan
05:54 09 Sep 20
While the nursing staff are excellent the overall experience is quite poor. Parking is an absolute nightmare, poor food choices (deliFrance option is terrible, very poor quality, rude staff, always out of food).
C Goh
20:47 08 Sep 20
I strongly recommend Thomson Medical TCM to anyone seeking pain relief.My first visit at Thomson Punggol had been a wonderful experience. The encounter with the counter staff and the acupressure therapist, Leona Chia had been very pleasant. They are patient, helpful, and most importantly, caring.Leona is very skilful in her treatment and knowledgeable too. She would spontaneously share tips on how to eat well and live well. Whenever she performs acupressure, she makes me feel well taken care of as she would not just treat the area of pain, instead she will go on to treat places where the pain could be linked. The strength applied is just right too. Leona definitely cares about the health of her patients. Before I went back, she even came along to the counter to share with me 3 exercises I could do at home so as to assist me in healing faster. I have since switch my treatment to Thomson from RMC and I have enjoyed every session at both NUH & Punggol. Thank you Thomson Medical & Leona! 🤗
Loh Jia Long
00:31 06 Sep 20
Vendredi, nous avons eu une visite de maternité guidée par Mme Ng. C'était agréable et instructif. Elle nous a montré la plupart des installations que les futurs parents pourraient utiliser et a expliqué comment faire de manière très détaillée. Outre les informations relatives à l'hôpital, elle a également partagé des conseils précieux pour les nouveaux parents pour gérer le nouveau-né. Nous avons grandement bénéficié de cette visite. Merci Mme Ng!
Jacqueline Tan
09:37 04 Sep 20
Booked a hospital tour and was attended to by Ms Loh Jin Feng who is really pleasant, friendly and knowledgeable. As a FTM, there were many questions thrown at Jin Feng but she proved to be really patient in addressing every one of our concerns. Tour was also well managed, punctual and smooth. Thank you TMC for the experience.
Charmaine L.
16:34 31 Aug 20
My husband and i went for hospital tour guided by Angie! She was very passionate as she walks us thru the whole delivery process which gives us more confidence n assurance as first time parents on what to expect during the entire labour process. She was also very friendly n informative as she shares some of the tips with us based on her past experiences.. it was really useful n we benefited frm it esp during this covid season.. Thank you for your time Angie! Really appreciate it 🙂
sophia lee
22:22 20 Aug 20
Our stay at Thomson Medical has been amazing! It felt like a staycation amidst the circuit breaker! Some days I even forget that I was in a hospital as their service was like a mixture between a confinement centre and a hospital which made transition into confinement practices a bit easier after discharge. A very special thanks to the professional doctors took care of me medically and to the caring nurses that motivated me during my delivery and nurses that continued to care for recovery.Looking back at my experience, I’m missing the stay and everyone that I met during my stay. Everyone was so pleasant and positive and it made it a good start to parenthood!
Lee Peng
07:07 17 Aug 20
We went for hospital tour guided by Angie! She was very informative and friendly which we appreciate! Make first-time parents feel more assured. Thank you for your time! 🙂
Amy Nguyen
03:55 08 Aug 20
Was at Thomson last time when wanted to find out more information about maternity ante and postnatal service, Ms Polly was really helpful and gave us a comprehensive information. She was friendly, sincerely and warmly asking us beyond our questions to make sure a newly wed couple could have a proper plan to go the next step of having a child. Thank you so much for your great help Ms Polly.
Andrea Li
12:54 24 Jul 20
Delivered my first child here and had an excellent experience! The nurses were kind, warm, encouraging and put me at ease. I was well looked after right from admission. The hospital staff are also very helpful and patient in answering any queries I had. In particular, Polly - a wonderful hospital ambassador, who was always a joy to speak with! All in all, my experience at Thomson medical centre was extremely positive and I felt completely at ease at every visit even during a global pandemic.
Est P
01:08 21 Jul 20
Had a hospital tour for ftm. Staff very helpful and warm. Rooms are nice and clean. Special thanks to sister angie for the tour and helpful information staff grace!
Kimberly Pamela Charles
13:50 20 Jul 20
Thumbs up to Customer Service Officer Zairy. He is very helpful and attentive. Even with his mask on u can see the smile in his eyes. Thank you for looking out for always looking out for all the expectant mommies and patrons when we alight at the drop off area/ taxi stand. Cheers.
Apriyani Tonny
06:58 07 Jul 20
We have hospital tour 07/07/2020 Guide by: Ms Polly FongI feel so blessed to have guest service like Ms. Polly, She's really great, Her english really clear, easy to understand and answer our question with her professionalism. Me and my husband really enjoy our hospital tour session. Thank you so much Ms. Polly
nikhita iyer
07:44 05 Jul 20
We were assisted very well and kindly by Ms Polly Fong with regards to delivery ward booking and related questions. She even gave us a couple of maternity freebies and made sure all our concerns were properly addressed.
Laurence Burog
05:40 05 Jul 20
My wife was suffering from severe pain due to contraction when we reach at the hospital at around 7:30pm, Tuesday 30June. Upon arrival at the entrance we were greeted by the security personnel, they politely assisted and standby the wheel chair.Everything was on a rush as they found out that my wife will deliver the baby very soon. Immediately they alerted Dr Ang while they are preparing the tools for delivery. I went down to the reception at level 1 for admission. I was greeted by Helen, she calmly explained the details and the estimated cost before making the deposit. Half way during the process I told her that I have to go back to delivery suite because my wife will deliver anytime.She told me not to worry as she will just bring the papers for me to sign later. At around 8:14pm after a few push my wife give birth to a beautiful little princess. Big thanks to the Nurses at delivery suites attention to details, and to Dr Lawrence Ang our trusted and the best Doctor.Also to Helen of the paediatric ward, my wife is really happy with her great service. She took care of my new born very well, and gave a lot of advise to my wife in nursing the babies.Overall, we are very satisfied with Thomson medical team. Kudos to all of you!
Charlotte Moon
11:42 26 Jun 20
TERRIBLE TERRIBLE experience here! Nurses and staff were extremely rude and hostile. My mother was here for her delivery and was in a lot of pain, the Nurses were screaming and yelling at her to “keep quiet” and “shut up”. Service was also extremely slow. You would think since it’s a private hospital, service and experience would be better. Everybody is better off at a government hospital, prices are also much more affordable with better service. I would never come here for my own delivery or medical needs and would recommend my friends/family to do the same. Not to mention their IVF mix up a few years ago. Please do yourself a favour and never come here!!!!l
Dr Ma
08:50 23 Jun 20
Inefficient clinic operation, unnecessary tests, delayed reports, careless of parents emotions ... Profit-oriented, NONE valued-based medical practice. Strongly NOT recommended效率低下的诊所运营、非必要检查、延期的诊断报告、对于父母为诊断结果延期的焦虑心情漠不关心、脱卸责任 ...... 完全是非以患者为价值导向的医疗职业操守。我和太太非常遗憾选择这家诊所，现已经转出。极力不推荐给您和您的家人！
- Kwan
09:39 18 Jun 20
Bad service, unclear instructions, paid for delivery at hospital but still have to pay for parking. food catered is overpriced, no food options within facility. Paid as a stay in visitor but given a sofa to sleep on, still have to pay separately for lunch and dinner on top of stay in fee. DisappointingOnly excellent experience was from the delivery team and staff at level 3 and 4. Level 1 staff just spoilt the whole experience for me.
Amanda Neo
06:00 02 Mar 20
Love the stay in Thomson Medical during 26Feb to 29Feb! The Nurses are so attentive and sensitive to mummy needs! That is the reason why I chose to come back Thomson again for my second delivery.
Bernard Tan
14:42 25 Feb 20
The labour ward Nurses were very supportive and caring. It made the stressful labour duration much more enjoyable for both parents. The meticulous effort of each staff and nurse right from the front desk to the wards are commendable. The Nurses helped answered questions that us as first time parents were very curious and worried about. Handle our questions in the most professional way to ease our concerns.
Rajantharan Rajantharan
03:58 01 Feb 20
Had an unbelievable experience at this hospital while visiting my relative, the girls at the entrance conducting the health screen and the front desk were so nice and helpful , the Nurses were all cheerful and pleasant as wellbut was shocked when we encountered an extremely rude and condescending person who was raising her voice and with no basic courtesy at all .What was even more shocking was that she's the Director of Quality ( Deborah EE ) How can a organization like Thomson Medical engage such a low class person for the job of Director - She's definitely not refined or skilled enough for the job- How can the Management and Board of Directors condone such behavior and still be oblivious of it.No way she will be able to train her staff on Quality management which includes customer service. ( My Family just believe that ). we were there for 3 days and all other staff including the security people were all so courteous and nice- Hope she will send for counseling and retraining
Mrs Tan
05:17 21 Jan 20
Service was prompt and staff were very patient and attentive. Special shout out to Hafizah for her excellent service and personal touch that made the stay really comfortable. Food was good and servings were decent.
Safa Ahamad
03:32 12 Jul 19
We came for our son’s medical examination but he did all the wrong and he is doing business here not practicing what he is suppose to be.Charging also a huge amountDon’t come here.
Bhavani Kanan
15:00 02 Jul 19
I would like to thank the Thomson Medical staff who assisted with the safe delivery of my 3rd baby boy. I checked in on 31 May 2019 and was there till 2 June 2019. All the staff at the delivery suite Room 7 did a fantastic job!I would also like to thank the nurses and lactation consultant who helped me in all ways while I was warded in Room 325B while in TMC! Thank you!!😍🥰👍
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