Terms and conditions of use

Terms of use

This website is owned and operated by BestClinic.com. This document includes the Terms of Use (hereinafter referred to as the “Agreement”) and constitutes a legally binding agreement between the visitor/user (“User”) of this website and BestClinic.com.

As a condition of using any of the tools, functions and information on this site, the user must read, understand and agree to be bound by each of the terms and conditions contained in this agreement. However, by simply accessing the features and tools of this site, viewing any information, text or graphics, the user is deemed to have already read, understood and agreed to be bound by this agreement. If the user does not agree with the terms and conditions of this agreement, the user should immediately leave this site and cease using the tools, functions and information provided here.

BestClinic.com reserves the right to amend or modify this agreement without notice to users. Therefore, each time the user accesses this site, he/she is responsible for checking this agreement for any updates, modifications, changes and revisions to which the user is deemed to be automatically bound.

The User undertakes to use the information, services and tools available on the site for purely personal and non-commercial use.

Purpose of this site and limitation of liability

BestClinic.com is a website for finding and comparing hospitals, clinics and individual doctors (“medical providers”) from all over the world and for connecting users with these medical providers, for services such as medical, cosmetic and dental treatments/procedures. Users have the ability to contact multiple medical providers based on their needs and medical providers have a platform to market their services to BestClinic.com users.

BestClinic.com, through this site, only provides general information, data and statistics regarding medical tourism, health care and medical services available worldwide, either directly from medical providers or through a simple search process for information, data and statistics that are already available on the medical provider’s website. BestClinic.com does not employ any medical provider and recommends that users undertake their own research/verification before engaging directly with medical providers.

BestClinic.com endeavours to provide its users with up-to-date information, data and statistics concerning medical tourism. However, the content of this website has not necessarily been reviewed or prepared by medical professionals and is not intended to replace advice obtained from a licensed medical professional. No information, data or statistics contained in this site may be used for self-diagnosis or treatment of health problems or diseases. BestClinic.com is not responsible for any information found to be inaccurate, incomplete, incorrect or misleading.

BestClinic.com does not provide health care or medical services. It does not render personal or medical advice regarding the eligibility of users for any medical or health care treatment or service. It does not guarantee the accuracy of general information, statistics and data found on this site and furthermore, it does not guarantee the existence, qualifications, quality of service or competence of any of the health care or medical service providers mentioned on this site.

The User is responsible for making his or her own investigations into the existence, qualifications, quality of service or competence of any of the mentioned health care providers or medical services and for validating any information, data or statistics concerning the medical tourism industry. The User shall hold BestClinic.com harmless and release BestClinic.com from any and all liability for any damages, losses or injuries that may have been suffered by the User or any other person who may have received information from the User regarding any information, data or statistics published on this site or for any service or treatment obtained from any medical or health care provider that is mentioned herein. BestClinic.com is not responsible for any health or medical care services or treatments the User may receive from any person, entity or business mentioned on this site.

Services not provided

1. BestClinic.com does not employ medical professionals and will not discuss or advise on matters relating to medical treatment with users or medical providers.

2. BestClinic.com is not involved in any transactions between users and medical providers using the website. Responsibility for the management of appointments and the provision of the relevant services will rest solely with the medical provider concerned.

3. BestClinic.com cannot control the information provided by medical providers or the information obtained by BestClinic.com from the Internet and made available on the website. BestClinic.com does not warrant or endorse the authenticity, quality, safety or legality of any Medical Provider or the services provided or purported to be provided by any Medical Provider, the accuracy of any listing or data of Medical Providers provided, or the ability of any Medical Provider to complete any transaction.

Services fournis

BestClinic.com is a website for users seeking access to medical services from medical providers located around the world. BestClinic.com facilitates the connection between users and medical providers through its website or dedicated patient support.

BestClinic.com collects information from global medical providers about their facilities and services as well as from a large number of publicly accessible websites. Users can access this information on the website and this information is intended simply to assist in making a decision about choosing a medical provider. When selecting a medical provider, BestClinic.com will facilitate contact between the user and the medical provider by either transmitting the user’s information to the medical provider (the “Website Service”) or by providing the user with contact information for the medical provider. BestClinic.com will make suggestions of alternative medical providers offering the same services at the same location, if the user also wishes to discuss this with the medical provider, BestClinic.com will forward the user’s information to the suggested medical providers.

Users may simply wish to browse the Website to see what BestClinic.com has to offer. If this is the case, only some of the provisions of these Terms of Use will apply to the use of the website and other provisions will not be relevant.

Rules for using the site

Users of the site cannot:

  1. Violate the laws of any jurisdiction, state or country while visiting our site or using any tools available on this site;Harceler ou pirater n’importe quel utilisateur;
  2. Publishing any information, entries, requests, guestbook entries, etc., which is the sole and absolute discretion and opinion of BestClinic.com, may be considered obscene, indecent, defamatory, offensive or hateful;
  3. Upload a virus to the server, whether or not the virus causes damage to BestClinic.com or to users of BestClinic.com;
  4. Transmit, steal or otherwise gain unauthorized access to information, data or materials through or to this website, which may be in violation of any law or regulation in any jurisdiction;
  5. Use any script or automated robot to access, copy or manipulate any content provided on this site;
  6. Impersonate any person or entity or misrepresent your affiliation with any person or entity;
  7. Place your own or third party advertising or promotional material on this site;
  8. Use the Site in any manner whatsoever to interrupt, damage or disable, overburden, or impair the Site, including, but not limited to, flooding the servers with requests;
  9. Attempting to circumvent, corrupt, decrypt or otherwise alter or interfere with the Site or any of its contents;
  10. Use the Site in any manner that could damage, disable, overburden or impair the Site in any way or interfere with anyone else’s use and enjoyment of the Site.

All users of this site must be of legal age in their jurisdiction or country of origin. All users who are not of legal age must immediately leave the website and cease using the tools, features and information provided on this site, unless that visiting user is under the supervision of his or her parent or legal guardian, in which case the parent or legal guardian is responsible for filtering out any inappropriate content on this site.

BestClinic.com may publish rules, guidelines or policies in addition to those set forth in this Agreement. Upon publication of such new or additional documents, such terms and conditions shall immediately become part of this Agreement and shall be deemed to be automatically binding on users.


BestClinic.com cannot personally verify all medical providers, services offered and medical personnel mentioned on this site, despite best efforts to do so. Therefore, BestClinic.com has no knowledge of or responsibility for the existence, qualifications, quality of service, or competence of the health care providers or medical services mentioned on this site. It has no information regarding the ability or qualifications of the health care providers or medical services to provide the service required by the User, and BestClinic.com cannot attest to the competence of the health care professionals practicing medicine in these facilities.

BestClinic.com does not itself provide goods or services as a principal. With the exception of connecting users with medical service providers, BestClinic.com does not provide any other goods or services. Third parties independent of BestClinic.com take over the provision of additional services such as flight, hotel and taxi reservations. BestClinic.com advises you to obtain and read the terms and conditions of the service providers applicable to the goods or services they provide and to ensure that there is no exclusion or limitation of liability imposed by the service provider. Some service providers may limit or exclude liability for death, personal injury, delay and loss of or damage to property. Third party principals (not subcontractors of BestClinic.com) provide all goods and services, including visits, travel, activities, meals, consultations, operations and procedures.

BestClinic.com is professional in its selection of third parties who may provide goods and services to customers as part of their trip. It is therefore important to note that :

  1. BestClinic.com makes no warranty that the goods or services provided by third parties will be fit for purpose or that they will perform their services with reasonable skill;
  2. All bookings for goods and services provided by third parties are subject to the terms and conditions and limitations of liability that may be imposed by tour operators, airlines, hospitals, clinics, hotels and other suppliers of goods and services (some of which limit or exclude liability for death, personal injury, delay and loss of or damage to luggage);

All information published on the website regarding health care or medical providers has been collected and presented by BestClinic.com on its own initiative using the websites and promotional information of these facilities, which are already available to the public or have been provided directly by the medical providers. BestClinic.com does not verify the accuracy of the information collected from these websites and cannot guarantee its reliability and accuracy, and BestClinic.com cannot guarantee that this information is current and up-to-date.

All medical information on the site is intended solely for the general information of Users. The site serves only as a database or educational resource, which may enable its users to conduct their own due diligence investigations and research into the health care, medical services and medical information mentioned herein. This information should not be used as a basis for diagnosis, choice of treatment or selection of a physician. This site is not intended to dictate what constitutes valid, appropriate or best care for any health problem nor is it a substitute for the judgment of a qualified physician. If the User has or suspects that he/she may have a health problem or is a candidate for any of the medical treatments mentioned on this site, he/she is obliged to immediately stop all negotiations with the clinic or hospital.

BestClinic.com cannot be considered as practicing medicine. The use of the site does not establish a doctor-patient relationship. The User should not solicit or rely on any recommendation from BestClinic.com regarding a medical problem.

While BestClinic.com has no reason to believe that there are inaccuracies or defects in the information published on the website, it makes no warranty, express or implied, as to the accuracy of the information. The website is provided on an “as is” or “as available” basis and the User uses it entirely at its own risk. In providing the information to the User, no contractual obligation is or has been formed between the User and BestClinic.com and no duty of care is owed to the User. If a court of competent jurisdiction decides that BestClinic.com owes a duty of care to the User, BestClinic.com shall not be liable for any direct or indirect consequences, losses, damages or injuries resulting from the use of this information, except in the case of negligence or direct fault on the part of BestClinic.com.

The information on the site should not be used as a basis for diagnosis, choice of treatment or selection of a physician. In operating this website, BestClinic.com cannot be considered to be engaged in the practice of medicine, and the information presented here is not intended to replace medical advice from a qualified physician.

Data protection

For the purposes of these Terms of Use, “data” means any electronic data or information, including personal data as defined in the Data Protection Acts, 1988 and 2003, and the EU General Data Protection Regulation GRPD 2018 (the “Data Protection Acts.”) submitted by the User on the Site and transmitted by BestClinic.com to the Medical Provider whose processing is necessary for the conclusion of the contract between the User and the Medical Provider. The User acknowledges that in order to facilitate the provision of services, BestClinic.com will need to provide Users with personal information, including any medical information provided, to selected Medical Providers. The User expressly consents to the transmission and disclosure of his or her personal information to such Medical Providers even when such Medical Providers are based in countries where personal data protections are not as strong as those in the European Union. BestClinic.com may also use contact information, including telephone number and e-mail address, to contact the User from time to time to review progress in connection with a consultation with a physician and other matters relating to the BestClinic.com services. The User consents to being contacted by BestClinic.com in this regard.

BestClinic.com strives to protect the privacy of users and others who access the website and use its facilities. For more details on how BestClinic.com uses cookies, the type of information collected, how it is used and for more details on when BestClinic.com discloses information, please read the Privacy Policy.

BestClinic.com operates servers in and outside the European Union, therefore the user hereby agrees to the transfer of personal data into and out of the European Union. By using this website, users agree that BestClinic.com may hold and process, both electronically and manually, personal data about them (including sensitive personal data) for the operation, management, security and administration of BestClinic.com and comply with applicable laws, regulations and procedures, including the transfer of personal data into and out of the European Union.

Communication between the user and the healthcare provider via e-mail or instant messaging. The content of these emails and messages may be retained by BestClinic.com to assist medical providers in tracking their communication.

Communication between the user and the medical care provider by telephone can be routed through BestClinic.com. Time and date, success or failure and telephone numbers can be stored by BestClinic.com, in order to help both to track the telephone communication between them. An audio recording of the call may also be stored. If the audio of a phone call is recorded, the user will hear an audio message informing them of this before the call begins.

By signing up to become a registered user, users agree that BestClinic.com may send advertisements and/or promotional material via e-mail. If he/she does not wish BestClinic.com to contact them for marketing purposes, he/she may inform BestClinic.com by following the “unsubscribe” links on the e-mail communications issued and/or by contacting BestClinic.com directly using the form.

Provision of information

If the user wishes to arrange a consultation with a medical provider, then the user will be asked to provide certain information, including details such as contact information (telephone number and e-mail address), age, gender and certain medical information to enable BestClinic.com to present the data to the relevant medical providers. Users warrant and agree that the information provided is current, accurate in all material respects, not proprietary or in violation of any third party’s rights, and sufficient for BestClinic.com to facilitate. While BestClinic.com strives at all times to respect privacy, users should not provide information that could cause personal harm if made public.

Information sent over the Internet cannot be guaranteed to be completely secure as it is subject to possible interception, loss or alteration. Users understand and agree to assume the security risk for any information provided using the website. BestClinic.com is not responsible for information sent over the Internet and will not be liable to the user or anyone else for any damages or other losses incurred in connection with any information sent by the user to BestClinic.com or a medical care provider, or any information sent by BestClinic.com, a medical care provider or any third party to the user over the Internet.

By submitting your information via the forms or by phone, you give BestClinic.com and its partners permission to send you information via email, SMS, WhatsApp or phone calls in accordance with its privacy policy. You can revoke this consent by sending us an email. Our matchmaking service is completely FREE. The information provided by BestClinic.com on all facilities is for the user’s personal, non-commercial use only, and may not be used for any other purpose than to identify potential treatments and procedures. All facility information listed on this page, regardless of source, including but not limited to prices and available procedures/operations, is deemed reliable but not guaranteed. As a reminder, BestClinic.com does not provide medical advice or treatment.

Suspension / termination

BestClinic.com may at any time, without notice, suspend or terminate the User’s access to the Website or any of the services included on the Website, in whole or in part, for any reason, including, without limitation, if the User has provided false or misleading information or has violated these Terms of Use or if BestClinic.com cannot verify or authenticate information submitted to the Website. BestClinic.com shall not be liable to the User or any third party for any suspension or termination of access to the site.

Intellectual property

All original content provided on or through this site is protected by various international copyright laws, patent laws, trademark laws and regulations, and various intellectual property laws, treaties, and international agreements. The copying, reproduction, publication or distribution of any protected content contained in or through this site is strictly prohibited without the written permission of BestClinic.com. All trademarks displayed on or through this site are the property of their respective owners and may not be used by the user under any circumstances.

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