Queen Mary Hospital, Hong Kong
Officially opened in 1937, Queen Mary Hospital was named after Queen Mary, widow of King George V of England. Since then, the facility has undergone several extensions, bringing the capacity to 1,700 beds. It provides medical and surgical services to domestic patients and medical tourists.
Specialty of the clinic :
Dental care
Bone grafting
Dental bridge
Dental crown
Dental implant
Dental consultation
Dental Inlays / Onlays
Root canal treatment Root canal treatment
Root planing
Sinus transplantation
Dental cleaning
Dental whitening
Dental extraction
Dental filling
Dental veneer
Wisdom teeth extraction
IVF
Artificial insemination
Oocyte freezing
Embryo freezing
Fertility assessment
Hormone testing
IVF – In vitro fertilisation
IVF consultation
Reproductive medicine consultation
Services +
Cafeteria
Family accommodation
Free Wi-Fi
Interpretation services
Laundry
Taxi reservation
Rooms with PRM access
Parking
Pharmacy
Private rooms
Restaurant
Translation services
TV in the room
City: Hong Kong – Country: Hong Kong – Founded in 1937
Accreditation: No information – Language(s) spoken: Chinese, English
Reviews of Queen Mary Hospital
mnzaman nawazesh
11:31 28 Sep 24
Came here 3pm. 7.30pm now and still waiting. Hopefully treatment will worth the wait. Will let you guys know.
Jean Rose Garcia
20:47 28 Aug 24
S5 section, the Attitude of some nurses are vvvvv rude, I just want to ask some few questions about my colposcopy result but what I've got is not acceptable. I feel so imbarrass when she told me I explained it to you not for a second time and she lifted me standing inside the room ❌❌❌❌Why don't we share kindness to everyone (it's free)! Help who indeed! good thing will always comeback!
Avery S
10:28 09 Jul 24
They made me wait 1 hr for a referral letter to see a specialist who most likely has nothing to do with my complaint. I asked them to mail the referral letter to me instead of waiting longer, but they said they can't because of confidentiality, yet they do mail appointment slips!!!
Moshiもし
14:52 03 Jul 24
|| Health & Care ||Thus far, Queen Merry Hospital has left a positive impact on us. The level of care, attention, and services we received throughout our vacation was really appreciated.👨👨👦 For expectant parents—————————————-Packing List: It's advised for expectant mothers planning to give birth at Queen Mary Hospital to pack essential items. The package includes personal hygiene products, comfortable clothing for the baby, and any further necessities needed during the hospital stay. Having the right items can make the experience better even if the hospital doesn't offer the same comforts as a private facility.The Birth Experience: The delivery process usually involves mother being moved to private delivery room where her partner can accompany. Partner support during labor is essential, as highlighted by personal experience. During childbirth, the hospital staff closely monitors progress and provides medical assistance as needed.Post-Delivery Care: New mothers are moved to post-delivery wards after their delivery, sharing space with other mothers and their babies. The facilities are simple but functional, with limited privacy as they have shared bays separated by curtains. A healthy, light meal is what they'll serve.Visiting Regulations: Partner or visitors are subject to stringent visiting hours. Partner or visitors are only allowed to visit the ward during the hours of 12:00 and 1:00 pm and in the evening from 6:00 to 8:00 pm/////Behavioral aspects: Patients at Queen Mary Hospital get the best possible care from the nurses, doctors, and other staff members at the hospital. However, during our visit, we encountered an elderly health staff member, who exhibited loud and rude behavior towards my partner. Such behavior is unacceptable in any setting, especially in a healthcare environment where empathy and compassion are crucial. The staff became calm and courteous after my partner intervened, instead of being obnoxious and disrespectful. This shift emphasizes how critical it is to swiftly and assertively deal with inappropriate behavior, especially in service-oriented industries like healthcare.ICT: The hospital's website is user-friendly and provides comprehensive information.•••
852 Reviews
05:24 21 Apr 24
Excellent A&E doctor (Dr Patrick Leung if I recall correctly), who went through the necessary processes, was empathetic, and far exceeded a private hospital doctor. Smooth transfer of patient from paramedics to A&E to ward. However, it's a severely under-resourced hospital that desperately needs much more support. Without it, there is absolutely no way the doctors, nurses and other staff can sustainably operate to the required standard. A&E and ward were chaotic, and wait times were long. It's true that the nurses were brusque, with some better than others, but they did their job, which is critical and not easy. Equally, the other staff supporting A&E/ward were also critical and really made a difference to patients, who may be undergoing a traumatising period. A sincere thank you to QMH staff and especially the paramedics for your care.
Fanelli Daniel
19:20 24 Mar 24
Very disappointed, lack of service, lack of informations and arrogant employees behaviour
Joydeep Sengupta
08:53 21 Mar 24
QMH, in our experience, is the best place in HK to visit for non-trivial medical issues. My mother, a diabetes patient, has been examined regularly and efficiently by highly competent medical practitioners. Prioritising tests that were needed early and pragmatically discussing with us tests where the public system had a long waiting time (in order to expedite elsewhere and share results with the medical staff) to help arrive at a complete and timely diagnosis of potential relevant issues has managed to keep my 80+ old mother healthy. The broad medical programme for diabetic patients is well designed to proactively manage issues at an early stage. Our experience has been stellar. Not knowing Cantonese and conversing in english has also not been a hindrance.
Sophie Huoch
03:59 20 Jan 24
Hi,I Got misdiagnosed after going to the ER 4 times within 2 months for the same problem.Test and checks were not done properly during my first 3 visits. I had to go get a letter from a private doctor for the hospital to run the tests required for my problem.Triage apparently put me in the wrong ward. Hence the right specialist couldn’t give a proper diagnosis, saying “It is not the doctor’s problem nor your problem, but the system’s problem”.The pain management and communication with patients are poor, pre and post surgery. Doctors are hard to find to talk to. And i never met the surgeons who operated on me.They are always very vague and are not allowed to give long sick leaves nor comments on other doctors’ work. Yet not a single doctor is following the whole case.I am disappointed in this factory-like hospital. I thought it was one of the best of HK hospital.They put different cases all together which is very traumatising.It’s is very loud. The staff are overworked and exhausted hence can be rude and rough/violent while rushing.This Public hospital is not a place to get a proper rest.I hope other patient gets the proper treatment.
C L
03:56 20 Jan 24
The worst healthcare experience in any developed city I’ve ever experienced. Had to go to their emergency room four times before they managed to figure out a small problem (appendicitis). First few visits they just gave painkillers and told us to go home without doing any tests or scans. By the time they figured out (two months later) it was already ruptured and extra bowel plus intestines had to be removed. The staff were overworked and had terrible patient care. The doctors never had time to communicate with patients. This is NOT the Queen Mary Hospital I know of when I was growing up. If you have the ability to, go private or another country for your healthcare. I feel bad for people in Hong Kong who don’t have a choice.
Henry Mok
10:17 14 Jan 24
QMH is one of the largest government hospitals on the Hong Kong Island. It is super busy as expected but staff in general are courteous & helpful.
Phineas Flynn
13:38 28 Dec 23
Queen Mary Hospital (QMH), located on the western part of Hong Kong Island, stands as a cornerstone of the city's healthcare system. Established in 1937, it has grown into a renowned medical institution, recognized for its commitment to excellence in patient care, education, and research.QMH serves as a major teaching hospital affiliated with the University of Hong Kong, playing a crucial role in the training of medical professionals. Its sprawling campus accommodates various specialties, including surgery, internal medicine, obstetrics, and pediatrics. The hospital's commitment to advancing medical knowledge is reflected in its active involvement in clinical research and the continuous pursuit of innovative healthcare practices.The hospital's historical significance is intertwined with its dedication to public health. Over the years, QMH has expanded and modernized its facilities to keep pace with evolving healthcare needs. The medical staff at QMH, comprised of skilled professionals, work tirelessly to provide comprehensive and compassionate care to patients.Not only does QMH function as a critical healthcare provider, but it also serves as a pillar of support during public health crises. The hospital played a pivotal role in managing and treating patients during challenging times, demonstrating resilience and adaptability.In essence, Queen Mary Hospital stands as a beacon of healthcare excellence, blending a rich history with a commitment to cutting-edge medical practices and education, making it a cornerstone in Hong Kong's healthcare landscape.
KY HK
11:00 12 Nov 23
Can be tough for poor old people. First rate doctors who are knowledgeable even though they may not be the most caring.
Richard Lai
17:47 02 Sep 23
Attitude of an old lady nurse with short hair was beyond rude. We were almost screamed at for asking a few questions. This woman should be fired instantly. Horrible how people are being treated during the time when care and help is very much needed. Avoid this place by all means. Better take a taxi to Gleneagles hospital where people are being treated with manners and respects. This short hair old female nurse should never face any humans. Total rubbish!
A STUDENT
22:43 11 Jul 23
Staff in this hospital are not willing to work, they will intentionally keep you wait for long time to drive you away from the hospital. Then they can earn money without providing any service. They will even laugh at you when you are in agony and claim “why don't you go to private hospital”? Tones of patients are waiting outside for more than six hours and the doctor keep chatting with nurses.
Spy
10:52 26 Mar 23
We came at their A&E at 2 am dawn coz my son was not feeling well and had 2 day fever where at some point reach 40 C. We waited 4 hrs in their hospital wasting time and money. It seems that they lack time management and nursing and doctor staff at that time which we understood but having to wait for a long time with your child not feeling well is the worst thing that can happen to any parents. We wanted our child to get medical attention in this hospital as it has complete equipment to check whats goinng on with out child. We just decided to go bcoz when we ask how long would it take they just didnt know what to answer. verry terrible.PSSome of the staff here and doctors are rude and tend to respond in rude manner when asked which is not expected if you are working in hospital care and we had bad experience with their maternal delivery service
Lawrence McGovern
13:42 14 Mar 23
Had to visit the ER a while back and was very surprised by how great the staff and system runs despite all the stress they are subjected to. The treatment i received was excellent and the staff was highly professional and attentive, in spite of seemingly being overworked -- they still cared, which meant a lot to me and other patients I spoke with. Highly recommended for a public hospital.
Ocean LEe
02:39 28 Apr 22
It is mostly down to the nurse you get but if you get a good one they are nice
Hue Dunnit
04:34 23 Apr 22
Down to luck which nurses you get. Some were cordial, others rude and shouting at the elderly. Vicky working the enquiry hotline is the worst. She just says no or no idea to everything and says the hospital doesn't have vaccination services. Expect dysfunction at some level even at the so called 'best' public hospital in HK.
RAMAYANAM SAI ANKITH
01:03 14 Mar 22
Not the best place for emergencies, they can keep you on hold (waiting on a bed) for weeks before they perform a major but not life threatening surgery.Bonus: Doctors Barely give you any information after the surgery, on what they did on you.
Kairan YAO
19:08 07 Mar 22
I heard this hospital has a team of experienced doctors who know their stuff well. Well, luckily I did not have a lot of stuff to consult them for. But during my visit to this hospital, there wasn’t much to complain about except the long wait time. But I heard that it has gotten better recently…interesting through, certain hospital in the downtown area got super busy and everyone has to work extra hours there. I wonder whether it has something to do with the ambulance / police services deliberately sending more cases to that downtown hospital due to distance / convenience?Honestly, I choose to believe that it was actually meant to allow staff members at other hospitals to focus on truly meaningful medical cases and spend more time with their family.
Princess Chioma Eke
10:17 04 Mar 22
Twice now I have been to this hospital on emergency referral. Twice I have had to stay for over 5 hours unattended to. Twice, I had to leave without any medical attention whatsoever and the last one, I was actually sent a bill of 1,230 HKD for nothing.
J Fung
05:46 07 Jan 22
Doctors and staff in government hospitals are generally very good. They are dedicated people. Unlike those private doctors aiming at making a fortune, people in government hospitals are saints.
Janaia Farrell
22:34 27 Dec 21
My first experience having to take an ambulance And I was taken to Queen Mary. The type of pain I was in was excruciating and the nurse deemed my case not urgent. At 3:30am! I was left waiting for two hours even though the waiting room was basically empty. Dizzy with pain and barely able to stand, I ended up leaving to tho to Canossa Hospital. Unbelievable. I know public hospitals have waits but this was unreasonable for what I came in for
Angelia Wong
06:46 18 Oct 21
My Mother was admitted to 5A ward in October 2021,All the nurses and doctors were very caring and helpful. I like to pay my highest commendation to Mr Lui Hok Yin (呂學賢）for his professional nursing care and attention to my mother , he is really a great asset and role model at Queen Mary Hospital.
qaiza hk
12:49 15 Oct 21
doctors and nurses are very good, polite and respect everyone .bus accessibility, lifts everything is good yu can enjoy seaview when it's raining or cloudy and at dawn the sunset
Nikki Tran
02:27 24 Aug 21
I have mixed reviews about Queen Mary Hospital. The Emergency Ward female nurses in E3 were highly unprofessional, rude, lacking any sympathy and treated my love one with no human decency or with respect. They should be ashamed of themselves and shouldn't be allowed to be nurses. Bedside manner, manners, or just human decency is non-existing. Queen Mary Hospital needs to retrain their staff or Hong Kong needs to thoroughly check who should can be registered as a nurse. However, on the other hand, the male nurses were professional, understanding, kind and helpful.Due to the lock down, guest were not allowed, but the doctor had given me compassionate visit to visit my spouse. Had I not visit there, I would had never imagine the treatment he was receiving from the female nurses.He had severe delirium and was strapped down. Instead of helping him calm down or at least have his bed and his surroundings clean, they left him. His pillow, blankets, and bedsheets were drenched in sweat. Blood stain was splatter on his bedsheets, the wounds he had opened and were not attended to, not cleaned or bandaged up. It was a very hard to digest and see this sort of treatment.For a hospital, and especially during COVID time, cleanliness and hygiene should be a given. Wounds should be cleaned and bandaged. You expect your loved ones to be treated with some sort of care, but instead they are treated like this. This is borderline patient abuse. I wonder how many other patients were treated like this and their love ones do not know because they aren't allowed to visit. This is disgusting from a hospital.On the other hand, the ICU nurses were kind. However, one good apple in a crate full of rotten apples.
Matthew
04:22 08 Aug 21
I was called here after my spouse suffered a fall in the street and was taken by ambulance. When I arrived at the A&E department he still hadn't been seen after almost an hour. Some time later we thought we heard his name called over the PA system when a local woman wearing PPE came rushing up to us with a paper in her hand, shoved it in our faces and demanded to know, "Is this you"? We confirmed the name and were greeted with a torrent of abuse for not listening and wasting hospital time. We tried to explain we'd heard the announcement but were not sure because they'd mispronounced the name so badly and were about to confirm but the woman's attitude was so poor we were clearly wasting our time. His vital signs were taken and we waited another 5 hours (more than 6 in total). Nobody called or checked on us and in the end we went elsewhere to get medical attention. I've received more professional and efficient service at hospitals in developing countries. QMH, and the woman we dealt with in particular, you are a disgrace and should be ashamed of yourselves. HK deserves better.
Iain -
11:40 19 Apr 21
Encountered a quite good doctor who tolerated my poor Cantonese in this historical hospital
Rose Liang
09:05 18 Mar 21
I went to the A&E emergency room today for a cut and it took me 4h wait + 30min operation to get it done. The nurse Leon (5 stars for him!!!) who did the stitches for me were SUPER friendly and speaks fluent English, while the other female nurse were VERY rude, nagging my poor understanding of Cantonese. Overall the space was packed and a bit overwhelming for a first timer. But I’m so lucky to have a good nurse who took care of my little surgery.
xe hannibal
13:07 11 Nov 20
2020年11月11日瑪麗醫院公布發生遺失病人個人資料事件，涉及442名病人資料，包括姓名、身份證號碼、地址、電話號碼等。院方會聯絡其中約100名仍然在世的病人。院方表示，一名文員上周五未能尋獲一個原本放在儲物室內的鋼製文件櫃，初步調查發現有關儲物室正準備裝修，外判承辦商曾於上月10日清理雜物，估計文件櫃在有關過程中被搬走。涉事文件櫃一直上鎖、存放有待銷毀的服務紀錄，涉及442名在2012至2013年期間、接受「支援長者離院綜合服務」的病人資料，包括病人個人資料及服務紀錄，亦涉及個別病人聯絡人或家屬的姓名、身份證號碼、地址及電話號碼等資料。醫院已透過早期事故通報系統向醫管局報告，並已通知個人資料私隱專員公署，會檢討病人紀錄的存放及銷毀安排。
CC c
14:58 10 Nov 20
Dans le couloir calme, il y a un oncle qui joue au mahjong et regarde des films.
Cla rice
06:24 04 Nov 20
I have been in and out of this hospital since literal birth. The medical services are good and covers for many things. Yet the attitude of doctors and nurses are not to standards TIL THIS DAY. I could only remember 2 nice staffs there.
Joseph Chow
03:02 28 Oct 20
C'était le plus ancien et peut-être le plus grand hôpital gouvernemental de l'île de Hong Kong, qui était encore en cours d'agrandissement et de rénovation. Des étudiants en médecine étudiaient ici. Un service d'urgence 24 heures sur 24 était disponible. Les professeurs étaient très expérimentés. Le service était généralement bon. Aucune prise de photo n'était autorisée.
Lung Fei
03:44 25 Aug 20
Le mardi 25 août 2O2O, je n’ai pas eu le temps d’aller à l’hôpital Queen Mary pour aider mon ami sourd à des visites de suivi chez le médecin, car j'avais quelque chose pour aider à amener Ah Zhen à Prince Union Square à 14 heures et j'avais besoin d'une nouvelle carte pour China Mobile. Je vais rarement au Central International Finance Centre pour regarder l’ordinateur et Internet, car j’irai à plusieurs reprises à l’hôpital Tseung Kwan O et à l’hôpital Queen Elizabeth pour aider à emmener le mari d’Ah Zhen pour une consultation de suivi.
Kentom552 Kelvinlee
02:34 07 Aug 20
護士態度差，當病人同親屬係出氣筒？從未見這咁冇禮貌嘅護士同醫生，做醫護壓力可以理解，但認真未見過咁冇教養嘅醫護（瑪麗），做衰其他醫護人員
Daisy Tsang
11:21 27 Jul 20
Terrible experience for a private inpatient! Don’t go there if you can’t speak Chinese!
Julian Wong
04:18 05 Feb 20
Went in Friday with a semi emergency - stomach bleeding. Was attended to within 30-45 minutes, a got checked and a bed. Released after two nights and the doctors and nurses were professional. As a public hospital, i'd recommend.
Tai Pan
06:00 29 Jan 20
I don't understand why there are so many foreigners leaving negative comments about substandard medical services they claimed to have received at QMH. My own experiences for myself and my aging parents in the past 10 years have been satisfactory. I would give it 80% - 85%. The guys working there are subject to extreme workloads and pressures since HK allowed far too many inconsiderate and rude immigrants from you-know-where! Before we open our mouths to complain we'd better try putting out foot in their shoes and don't exaggerate things just because we aren't happy about single incidents.
May Smith
23:48 26 Jan 20
Queen Mary Hospital's B6 ward (a medical respiratory isolation ward) was on strike today. All doctors and nurses were proposed to have sick leave today except for a nursing officer (please see attached poster). Telephoned the ward and waited for a long time for someone to answer my phone. Then a male staff answered the phone at last saying that he is the nursing officer. I asked him why I needed to wait for a long time and was he the only staff on the ward? He was rude as he hung up my phone suddenly without saying anything. Hong Kong always has doctors and nurses shortage esp Hong Kong has a flu season at present. How can anyone propose all medical and nursing staff pretend to be ill on the ward? What happened to their patients? Queen Mary Hospital is a teaching hospital and this action sets a very bad example abut the Hong Kong medical care.
Lisa Tang
03:08 16 Oct 16
Good doctors, the best government hospital in Hong Kong. The down side is, they don't answer you many things or telling you all the details. They are doing their job. They did that just to stop people to asking them too much. The doctors will do their jobs there. We just need to trust them.
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